Support Forum

Instead of the outlook page opening up it goes directly to a window telling me to update the browser, either Firefox or Explorer. This happens every time I try opening up outlook. It did not happen when I was using Hotmail. I am using Windows Vista.

I appreciate help and thank you in advance.

Firefox will not save my locations for weather. Anytime I close the browser, it opens in an area that I do not reside. I have tried many times to save the weather for zip code 36877 or 36874 after deleting the geographic area that appears. Please do not tell me to open the weather site and add/delete location. I am not a dumb ass, but I am ready to change browsers, as this is seems to be getting worse with upgrades.

Starting in the last day or two, every time I start Firefox, in addition to my homepage, I get a nuisance tab that is checking my plugins. I need to disable this stupid function or I will have to discontinue using Mozilla Firefox after 20 years as a faithful Mozilla user. I am happy with, and have no intentions of upgrading, my version of Firefox (3.6.17). I also have no intentions of upgrading my Flash plugin as newer versions are incompatible with an online activity in which I engage.

I have followed instructions in the user forum for changing the status of plugins.update.notifyUser from true to false in "about:config", but it apparently resets itself to true. None of the user forum suggestions correct this problem. If this unwanted, stupid tab cannot be disabled, I guess I will have to abandon Mozilla, both for Firefox and Thunderbird, and pursue options that do not force unwanted content on the user.

In addition, it seems impossible to actually speak to anyone at Mozilla about the problem. So hopefully someone will answer this question with a solution to the problem.

I've tried several times to update using the on-screen instructions. It just doesn't update. I am only semi-computer literate so may be doing something wrong or not doing something. For the past couple of years when it sometimes said I needed to update I'd click the icon. It asked for a password--each time I'd try several (4-6) but none were accepted so I gave up. I now think that I should have asked for help then. How do I update--the boxes say I have "Linux" and "Firefox 35". It says 35 not 3.5. I also have Ubuntu. When I login to Facebook at the top it say "You're using an old version of Firefox that is no longer supported and may be insecure." Please help me.

I was told that I needed to update my firefox web browser and was directed to the Morzilla website and the new firefox downloaded. However the file downloaded into archives as a read only file and when i open it it only comes up with image and text information. How do i download the file so it can be used and as a web browser?

I now see that as of 8/1, "Jorge" has 'blocked' a supposedly malicious version of Flash. There is a VALID comment from a user, pointing out correctly that this 'block' is badly implemented, and actually causes blocking of LEGIT flash downloads directly from Adobe.com. This is the case with the Firefox approved solution: uninstall Flash and install / roll back to 10.3. Firefox now refuses to recognize ANY flash version. What kind of testing - if any - do you 'software' jockeys use?? Over the last few years, as FF has grown larger and bloatfilled, the 'design by committee' approach is showing its real faults. You seem unable to exercise any kind of real quality control at all. I think, like the other gentleman, I may be FORCED to go to (almost any) alternate browser.

Hi. As per the topic. The nature of my job (test analyst) requires me to have both the old 3.6 and any of the modern versions of FF installed on my PC. Is this possible at all and how can I do it? Many thanks.

I use Ubuntu and just downloaded the newest Firefox browser. Then, I hit Extract, and it shows me a Firefox folder but nothing inside the folder can be clicked to to open the program.

I opened up Firefox this morning and saw the Plug-In tab pop up as well as my normal home page. I managed to successfully update Java but I tried to update Adobe (I downloaded it and then restarted the browser and it still showed up as being out of date and in need of update). I don't know what to do and I want the plug-in tab to go away.

Updated Firefox and now Incredimail will not open.

Uninstalled Firefox then Incredimail works fine.

Reinstalled Firefox and Incredimail will not open..

Uninstalled Incredimail and reinstalled and Firefox will not open...

Tried all the same uninstall/reinstalls in safe mode with the same results.

These two programs are not playing nice with each other....

since last night, using FF browser, I can log in & log out of hotmail but can't access my hotmail folders -- this only happens with ONE of my hotmail accts & not the other one. I can however access all hotmail accounts with IE but DO prefer to use FF

How do I open hotmail messages, delete, compose, etc. ? It has stopped working. My hotmail stopped working properly with Firefox. After logging in to my account, I see that I have new messages, but cannot read them, or read the old messages. I cannot delete, compose, or do anything with my messages. I can access hotmail through explorer but would rather continue to use firefox. ritamord@hotmail.com

I have the Google search box function in the top bar next to the web address window. When I type a search word or term I am taken to google.gr (becasue I am in Greece). However, I want google.com but even if I type www.google.com in the address window I am sent to .gr Is this a Firefox problem (new to me) or a google one? I can log into my google account at .gr but as it's in Greek I can't find a way to make changes there. It only started happening this morning and I've had Firefox for a while now. Odd. I am on an old version of Firefox, and this problem stared when I tried to install 12. I didn't like 12 as it's not compatible with the plugins I like, so I went back to 3.6.17 which works perfectly apart from this problem.

EVERY time I open Mozilla Firefox to go online it opens to Bearshare, and I try to CHANGE it EVERY time! I will change the settings for the homepage and save, but once I turn it off, I am right back at the BEARSHARE SEARCH I HATE!!!! I want it removed PERMANENTLY from our computer but cannot get it out!!!! PLEASE HELP, I HATE BEARSHARE!

I tried FF4 , didn' like it and returned to the previous version. Now I keep getting upgrade alerts I don't want as my wife has already accepted them once and I had to reinstall FF3 again.

How do I stop the alerts?

I'm using Firefox 3.16.17 on Windows XP. While browsing my computer has begun to clang with an annoying cymbol like sound very couple of minutes. It sounds like an alert of some kind but I have no idea what. It is very annoying. It usually starts up four or five minutes after I start browsing and then continues until I'm finished.

How to get Coupons.com printer software to work with Firefox 3.6.17 on my Mac-Dual 2 GHz IBM Processors IB PowerPc G5 OSX Tiger 10.4.11; ; I've tried many things w/o sucess per coupons.com tech support; Safari 4.1.3 works-Firefox 3.6.17 doesn't work???

I have tried the following suggestions below, including trying to make sure there is no third party software that might cause problems etc., w/o sucess per the coupons.com tech support email below that I received from them on 4-22-2011. Any help-advice-insight on this MacOSX Firefox Coupon-Extreme Coupon Printing Software problem break through would greatly be appreciated by me and I am sure many others in this situation; Thanks very much-God Bless Always-Godspeed Ahead!!!

Dear valued customer,

We are sorry you had trouble installing our coupon printing software. An installation issue occurs when you have successfully completed the installation, but our server is unable to communicate with your Coupon Printer. You might be running third-party software that is blocking communication with our servers, or disabling the browser plugin, or both. When this happens our site cannot detect your installation and you are prompted to download the installer every time you try to print coupons. To diagnose and fix this problem, check these possibilities...

For Mac OS X:

1) Have your browser plugins been disabled?

Check to see that your Coupons, Inc browser plug-in is enabled.

In Safari, click the Safari menu and select "Preferences". Under the "Security" icon, make sure "Enable plug-ins" is checked.

In Firefox, click "Tools" and select "Add-ons". Under the "Plugins" category, make sure "Coupons, Inc. Plugin" is enabled. If it has been disabled, you will be prompted to install continuously until it is.

- To test your printing ability (without hitting print limits on offers you want), visit: http://b.coupons.com/z.asp

2) If your browser plugins were already enabled, then try doing a fresh install of the Coupon Printer.

First uninstall the Coupon Printer by opening the Applications folder in your Macintosh HD. Locate the "Coupons" folder and run the uninstaller within. Once the uninstaller has completed, re-download the installer from the link provided below and run the installation again.

- To re-download the Coupon Printer installer, visit: http://help.coupons.com and click on "Help Me Install"

3) Is this a browser-specific issue?

If neither of the above possibilities fixes the issue in your current browser, try using an alternative web browser. The Coupon Printer is compatible with Firefox and Safari on Mac; however, an environment-specific issue may cause one of these to stop working on your machine. If your problem is occurring on Firefox, then try printing from Safari.

Please address the possibilities described above and let us know if you were able to identify and solve the issue.

Thank you,

Technical Services Coupons.com Incorporated