Support Forum

I have updated my computer to the 17.0.1 several times and I keep getting the message that I STILL need to update. I am getting sick and tired of doing this and if It will not work then I will delete Firefox all together. After installing the new version I have also restarted my computer each time as well

I downloaded version 17 today- -i checked it several times-and tried unpacking it 3 different times--thinking it shorted out somewhere and didn't tell me Facebook has been telling me for weeks that I have an older version of the browser that doesn't support FB and I should upgrade. Tried to add a persona and get this message This Persona requires Firefox 3.6. You are currently using Firefox 3.5.7..

Please help! I can't watch your videos because dial up is so basic. I am home with health problems so going out now to coffee shops, etc not possible. Thank you!

2-3 weeks ago, my Task Manager quit showing itself except for a line on the bottom. And once as I was shutting down, I had to end the aforementioned file. My computer gets hung up for short periods occasionally, and sometimes, runs slower.

I'm a new Help user, and i just asked a question, had to go to email and confirmed email address to start the account, now how do i find the question/answer i had just asked/posted?

I downloaded some extensions that you have to open to use. The problem is that I can't figure out how to open them. They are not on/can't be put on the toolbar, are not in the "tools" tab, the only way I even know they are on my computer is by going to Tools > Addons > Extensions, and I can't even open them from there.

This happened

Not sure how often

== I downloaded the extensions/add-ons

Every time I open Firefox there is a message saying I do not have the latest version so I click on this to upgrade. I have not reached version 9.0.1.111 and the message still appears. Is there any way to download the latest version without the in betweens?

I got your recent newsletter with the "speedometer", which showed I was using an older/slower version of Firefox -- plus there was that annoying black pop-up. I went ahead and upgraded as per instructions. Everything seemed to work fine. But when I went back to check, the "speedometer" showed I was still using the older/slower Firefox and the pop-up popped up again. So I upgraded a second time. Again everything went smoothly. But when I went back to the "speedometer" it showed I was still using the same older/slower Firefox. Am I missing something?

When I go to certain websites such as Huffington Post or even Facebook typing in them is very slow or delayed. The text I am typing does not appear as I'm typing it on a realtime basis. The text I'm typing now is fine and it's not my keyboard as typing text in Word causes no such problems. Is there something about the code used for text/comment boxes that could cause this?

Hello,

this css style, which works fine with IE, does not display a colored scrollbar in Firefox:

BODY {

  scrollbar-base-color:#F06F6F;
  scrollbar-track-color:#D04F4F;
  scrollbar-face-color:#C03F3F;
  scrollbar-highlight-color:#C03F3F;
  scrollbar-3d-light-color:#C03F3F;
  scrollbar-dark-shadow-color:#C03F3F;
  scrollbar-shadow-color:#C03F3F;
  scrollbar-arrow-color:#E06F6F;

}

Are colored scrollbars not supported with Firefox, or do I have to change something within the code (it should also work with IE afterwards).

Thank you, newnexo

I get this message every time i open Firefox : URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!

Nothing happens when i download the latest version.

I was asked to update my version of Firefox a few weeks ago when I opened my Google email account. This I did and downloaded Firefox version 7.01 and installed it. As soon as I reopened my Google account, it told me again that I need to download the recent version of Firefox, which I did again, thinking that there was a more recent version, but once again there was Firefox 7.01. This I have done 3 times now and still my laptop and Google main tells me to download the most recent version, what do I have to do to stop this ridiculous scenario?

HELP!! I KEEP GETTING A JAVASCRIPT ERROR MESSAGE: Exc in ev handl: Error: Bad NPObject as private data! WHENEVER I LOG OUT OF MY BANKING INFORMATION AND OTHER INFORMATION. IT IS VERY AGGRAVATING AND I'M GETTING TO THE POINT THAT I WON'T USE FIREFOX IF THIS KEEPS HAPPENING. HOW CAN I MAKE IT STOP?? THANK YOU! KIM KERRIGAN

Have restarted using FF rather than Safari and was notified that I was using old 6.2 version. Upgraded to 7.0 but screen never comes up that would allow me to drag it into Applications to complete the upgrade.

The 'clear recent history', 'start private brosing' and 'clear history when firefox closes' have been disabled and are in grey instead of black type. I recently installed the Ad Block Plus anti-ad program - could this be the culprit ? How do I restore these please ? Many thanks for your help.