X
Tap here to go to the mobile version of the site.

Support Forum

Total questions: 62

3 questions in the last 24 hours have no reply. Help solve them!

95%
Showing questions tagged: Firefox 19.0 Show all questions

Sort and Filter

Filter

Enter a tag. For example: "Firefox 14.0", "Windows 7", "crash"

Top Contributors

  1. cor-el
  2. jscher2000
  3. philipp
  4. Tylerdowner
  5. iamjayakumars
  1. the-edmeister
  2. ideato
  3. John99
  4. feer56
  5. amitshree

4

new this week

16

replies

9

have this problem

Printer will not print coupons from coupon.com. Printer will print other sites.

I have Windows XP. I have heard other people have problems with using firefox to print coupons from Coupons.com. Printer is working find for all other sites.

Solved
Contributed
Locked

6

new this week

14

replies

45

have this problem

I keep getting text blur / distortion

Recently parts of the text but not all the text on a webpage has started to blur or distort. Sometimes this distortion moves to the right. If i hover my mouse over the di… (read more)

Recently parts of the text but not all the text on a webpage has started to blur or distort. Sometimes this distortion moves to the right. If i hover my mouse over the distortion or scroll the page it disappears. This is especially annoying on Facebook ect. I have not noticed this problem in IE or Chome but i havn't used either for prolonged periods to be honest. It's hard to test what causes it because the problem is intermittent, Facebook is affected the worst but have had this problem on other websites including this form and even in the Addon menu.

I have tried, running in safe mode, disabling plugins and clearing the cache none of which have solved the problem.

here's a screenshot of the distortion: http://img5.imageshack.us/img5/2128/facebookblur.png

Solved
Contributed

0

new this week

5

replies

2

have this problem

Freezes, can't force quit, prevents other applications from quitting

This has happened three times in the past two months, twice when I was opening a new tab and once when I was refreshing a tab. Firefox freezes (spinning wheel), and won't… (read more)

This has happened three times in the past two months, twice when I was opening a new tab and once when I was refreshing a tab. Firefox freezes (spinning wheel), and won't force quit when I try from the dock or from the Force Quit menu or the Activity Monitor, and it will actually freeze the Force Quit Menu and Activity Monitor as well, as well as any other program I try to quit or force quit at the time. I tried to open Terminal to kill the process, but although it's able to open up, it wouldn't give me the command line.

To clarify: I can open other programs during this time but they vary in responsiveness. I played around the third time this happened; I wanted to see if I could wait it out, because Firefox did automatically quit after two minutes or so the second time this happened, but no such luck the first or third time. I ended up having to force shut down (shut down by menu would not work).

Solved
Contributed

2

new this week

6

replies

14

have this problem

Additional plugins required message, but no plugins available.

The message "Additional plugins are required to display all the media on this page" occurs on every page of every web site. Click Install and I get message "No suitable p… (read more)

The message "Additional plugins are required to display all the media on this page" occurs on every page of every web site. Click Install and I get message "No suitable plugins were found". V 19.0.2 Windows 8

Solved
Contributed

3

new this week

29

replies

7

have this problem

How do I change my default search engine in the URL bar back to Google after my ISP replaced my default search engine with their own?

Before I changed internet service providers, I could type my search queries into the url bar and receive search results from Google. After I switched ISPs, my queries typ… (read more)

Before I changed internet service providers, I could type my search queries into the url bar and receive search results from Google. After I switched ISPs, my queries typed into the url bar are put into my new ISP's horrible search engine. How do I change it back?

I've already tried going to about:config and changing the value of the keyword.URL preference to "http://www.google.com/search?ie=UTF-8&oe=UTF-8&q=" but that didn't fix my problem.


New information since creation of the post:

My ISP is Optimum. I have opted out of DNS Assistance and still have seen no change.

When my search term is two words or more, I am directed to Google search results. If my search term is only one word, however, I am still directed to Optimum's search results.

Solved
Contributed

1

new this week

11

replies

6

have this problem

How do I stop the taskbar from showing when I watch a video on full screen?

When I watch a video with Mozilla Firefox on sites like YouTube, Google Video or Bing Video in full screen the taskbar shows at the bottom of my screen and doesn't disapp… (read more)

When I watch a video with Mozilla Firefox on sites like YouTube, Google Video or Bing Video in full screen the taskbar shows at the bottom of my screen and doesn't disappear like it does in Internet Explorer. How do I watch videos in full screen without the taskbar showing? It's not a website problem, it's not a Windows problem, it only does this on Mozilla Firefox's browser. All three websites play perfect full screen video on the Internet Explorer browser with no taskbar showing at the bottom..

Solved
Contributed

5

new this week

11

replies

34

have this problem

firefox freezes every few seconds even with latest update and pluging

I am Firefox user since its verson2. I am using windows 7, Firefox was working correctly but few days back when my system engineer installed Symantec end point protection… (read more)

I am Firefox user since its verson2.

I am using windows 7, Firefox was working correctly but few days back when my system engineer installed Symantec end point protection and domain. My Firefox start freezing very frequently (It is not crashing). But it is too irritating to work now.

I want to use same in future. Please help me to resolve the same.


Regards,

Solved
Contributed

2

new this week

2

replies

3

have this problem

What do i need to turn off to save on battery life

My battery runs low alot and i don't know what to do to fix it. Can you please help me out?

Solved
Contributed

4

new this week

6

replies

12

have this problem

Trouble with transparency

In managing the files on the a website my company runs, we updated a high-res pdf for download. Firefox is not reading the transparencies correctly, and every other we br… (read more)

In managing the files on the a website my company runs, we updated a high-res pdf for download. Firefox is not reading the transparencies correctly, and every other we browser is views them fine. There are either changing the value, or in some cases, the color the pages show up in.

Any suggestions why Firefox wouldn't be reading the transparencies in the pdfs correctly?

Solved
Contributed

0

new this week

11

replies

42

have this problem

Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So … (read more)

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So I tried uninstalling, clearing out any traces of it, profiles and all. R-installed with the previous extensions, plugins and scripts. Still did it. So I either disabled or uninstalled said add-ons. Still did it. Upgraded to 17, then 18. Same problem. "Not responding" every couple of minutes for just a few seconds, longer when I switched tabs. I'm a heavy tab user, but given the problem, I've gone down to no more than 3 open at the same time. Still hangs. So I decided to do a complete overhaul. Did a reset. I even thought it was my computer (Vista with SP2) which had been working fine and was slowing down around the same time FF was hanging and being a resource hog.

With FF uninstalled, with the help of Microsoft support, I worked on the laptop. Uninstalled my usual programs, including AV (which had avast). Moved all my files to an external hard drive. In essence leaving my computer with bare bones. Did a defrag and a system restore. I reinstalled av, then ran it. All clear. Ran malwarebytes. All clear. Ran registry clean. All fine. So I reinstalled FF18 and did not use any add-ons. Still hanged. Went up to FF19 beta thinking whatever but there is, would be cured. And it worked fine witn no add-ons. So I started installing my usuals, but leaving only the most important ones, ABP, No Script. Was ok so I added greasemonkey, smartest toolbar, download statusbar and unhide passwors. All which I've used for years with no problems. And FF19 worked fine with no hanging for like a day and a half. Today, (jan 24) not only is it haning and not responding again, but it's doing it more frequently and for longer.

FF never has crashed, it just hangs and freezes. My job is ALL online. I don't like Chrome (not user friendly to me). I'd rather avoid using IE. I'm a user of FF since day one, but this is stressing me out because I cannot do my job properly.

What can I do to make it stop? My only other option is to just forget FF and try and get used to Opera.

Now that I think about it, could this hanging problem be related to the Java issue that has come out publicly recently?

I don't know what else to do. I've tried everything that has been written here. Trust me, I've wasted 2 days on this issue. Time I'll never get back and I could've used to do work.

Thanks

Solved
Contributed

0

new this week

18

replies

15

have this problem

I can't attach anything with my yahoo email

I can't attach anything (word,pdf,etc) with my yahoo email. How to fix...plz help

Solved
Contributed

0

new this week

13

replies

1

has this problem

Firefox cache settings no longer working

Firefox cache settings that were working are no longer working, in Windows XP (x86) and Windows 7 (64). By this I meant that I had set the cache to a ram-drive, but that … (read more)

Firefox cache settings that were working are no longer working, in Windows XP (x86) and Windows 7 (64).

By this I meant that I had set the cache to a ram-drive, but that is no longer being used, the cache is being written to disk instead in what is apparently the new default location, and my customized cache settings are ignored.

I've tried resetting Firefox to default and then re-applying them, but the problem still exists.

This is for FF 19+, but not sure when the problem first occurred - perhaps an earlier version too.

Is it no longer possible to re-direct the cache directory? How do you do it?

Solved
Contributed

1

new this week

2

replies

1

has this problem

Forgot my user name&PW E-mail Sxxxxxxxxxx@aol.com bought NewLap Top Its been many years since I installed FireFox

Bought new laptop & want to transfer favorite places over to new laptop.Firefox --->Firefox but if I did register in the past I do not have any record of user name or PW.… (read more)

Bought new laptop & want to transfer favorite places over to new laptop.Firefox --->Firefox but if I did register in the past I do not have any record of user name or PW. A computer man who has since moved to MO, I think installed Firefox for me. I know the Internet and e-mail and a little excel, access and Quicken but after that IM not too computer literate for an old guy. Is there any way to find my user name and pass word on my existing Firefox? Or would Firefox have a record of it. I think it might have been 2005 or 06 when Firefox was installed. My e-mail is Sxxxxxxxxxx@aol.com or bxxxxxxxxxxxxxxx@aol.com. I could have used either one if I registered but when I was filling out the previous form, sxxxxxxxxxx@aol..com appeared in a little box when I was part way thru typing my e-mail address. If there was way to transfer favorite places in AOL to Firefox, I would then be able to get rid of AOL. Only reason I kept it was because all the US Sailors in our USS Grand Canyon Sailors Organization had my AOL e-mail and I was the treasurer for ten years. Older gents don't like much change so I left it the way it was. Guess IM getting the same way. One browser-Firefox is all I need from here on out. My cell is xxx-xxx-xxxx Running AVG, Malwarebytes and SuperantiSpyware My new Laptop is Windows 7



edit: Nobody but spambots/spammers will be emailing/phoning a email address/phone# made public like this.

Solved
Contributed

0

new this week

2

replies

2

have this problem

Disable master password at startup

I use the password remember thing a lot and have a lot of passwords saved in Firefox. But those passwords can be seen by just clicking a button, not very secure... To sol… (read more)

I use the password remember thing a lot and have a lot of passwords saved in Firefox. But those passwords can be seen by just clicking a button, not very secure... To solve this I enabled the master password, it solved the problem but now I have to enter the master password every time Firefox starts.

Is there a way to enable the master password only at the 'show passwords' button but not at startup or anywhere else?

Solved
Contributed

1

new this week

1

reply

1

has this problem

How do I get ride of the Yahoo! menu drop down in firefox?

Next to Bookmarks and before Tools there is a Yahoo! drop-down menu. I want to get rid of it. Also the I Already Have An Account link did not work so I had to register ag… (read more)

Next to Bookmarks and before Tools there is a Yahoo! drop-down menu. I want to get rid of it. Also the I Already Have An Account link did not work so I had to register again to ask my question!

Solved
Contributed

2

new this week

9

replies

6

have this problem

Problem With Silverlight

Hello, I recently was notified via the Firefox Plugin checker that my version of Silverlight was outdated. Going to the site linked, I made an attempt to download the lat… (read more)

Hello, I recently was notified via the Firefox Plugin checker that my version of Silverlight was outdated. Going to the site linked, I made an attempt to download the latest version. However, upon making this attempt, I was informed that my browser did not support the 64-bit version of Silverlight. Not only that, but it now appears that I no longer have that plugin. Thus, I have a few questions- 1) Do I even need Silverlight? I can access YouTube just fine (video and sound plays just fine barring issues that have more to do with the age/wear of my computer than anything) 2) If the answer to above is "yes", how do I get Silverlight back?

Solved
Contributed

1

new this week

4

replies

1

has this problem

How can I import my bookmarks from an old version of firefox

After my laptop crashed, I am attempting to retrieve my bookmarks off my old hard drive (which is now an external). Nowhere in any of the package contents or folder locat… (read more)

After my laptop crashed, I am attempting to retrieve my bookmarks off my old hard drive (which is now an external). Nowhere in any of the package contents or folder locations are there any of the file types mentioned in other articles (.json, .sqlite), and the only profile information I can access leads me to a blank backup which was just created as I opened firefox for the first time. There are no visible backups of my bookmarks ever being automatically saved, as suggested. So, after wasting a large portion of my time trying to do what should be the simplest of procedures, where are the old bookmarks supposedly stored?

Solved
Contributed

1

new this week

9

replies

3

have this problem

additional tabs display BING ratherthan Googlewhich is my home page please tell me now to fix this

Previousl each new tab showed my honme page which is the Google search engine, now after the first tab all ensuing tabs show the damned BING search engin which I do not w… (read more)

Previousl each new tab showed my honme page which is the Google search engine, now after the first tab all ensuing tabs show the damned BING search engin which I do not want. I have reset Google as my home page disabled and enabled a abunch of stuff and cannot get this to fix. This is damned irritating.......


edit: removed email address from public view to reduce spam, though it may be too late with search engines archiving it.

Solved
Contributed

2

new this week

4

replies

6

have this problem

How can I stop a podcast MP3 file from immediately playing (auto play)?

When I select an MP3 file from a podcast site instead of offering me the option to download or automatically downloading, it starts playing in some default player. I almo… (read more)

When I select an MP3 file from a podcast site instead of offering me the option to download or automatically downloading, it starts playing in some default player. I almost always want to download so I can play it in a better player that won't crash when I stop and start it often. I have a Razr HD and have this problem with Chrome also. My old Sprint EVO 4G browser would always ask if I wanted to download or play the file. It was great! Please help!

Solved
Contributed
Locked

1

new this week

11

replies

7

have this problem

Norton 360 update.exe prevent Firefox broweser opening after applying update

Hi there My Norton 360,flashes up a message saying updater,exe is safe.So when I download the latest Firefox update My Norton stops me opening my browser!! Whats going on… (read more)

Hi there

My Norton 360,flashes up a message saying updater,exe is safe.So when I download the latest Firefox update My Norton stops me opening my browser!!

Whats going on,I deleted the update and then the browser opens again!!

Any ideas,I haven't had this before,when updating Firefox,and this does not happen on my other PC my laptop is Windows Vista SP2 AMD Turion x2 processor 4gb ram I

would be greatful  for any help

thanks

Solved
Contributed