Support Forum

I am currently using Firefox version 18.0 yet when I open Firefox, I always get this pop up message: “This version of Firefox is not supported by Norton Confidential. You will not be protected while browsing the Web. Norton Confidential cannot protect you while you use this version of Firefox. Phishing Protection requires Firefox 1.5 or later.” Do you know what is causing this? This started when I updated to Firefox 16.0.2. Am I at risk?

Hello,

In the past I saved a password for a web site. I changed the password and I had do delete the old password and since I can't save the new password for the site. The option or "remember password for sites" is not key sensitive. How can I make Mozilla to ask me again if I like to save the password for the site ?

Regards,

Ilan

I'm running Firefox 18.0.1 under Windows 7, all updates current, on a Dell M6700 I7, 2.77Ghz, 8Gig ram. When I first start Firefox, it runs fine. After about 30min, it gets slow. the bookmark memu takes several seconds to draw, sites take several seconds to load/reload. This was not a problem with the same version under Windows XP using even more plugins and extensions.

If I quit and restart Firefox, it runs fast for awhile, then slows down again.

I've tried turning off most extensions and plugins and the problem does not change.

I am using the downloads window. I had this problem all of a sudden it was working fine ( used to be on the BATA version) I have gone back to the standard and still have the issue. When trying to view the PDF billing statement I get a window that says windows can't recognize the program to use to open the file. Using explorer I don't have any issue at all. Ireally like firefox but this problem is driving me back to your competition. I hope you can help me. Ajbootz@cox.net

I have the newest version of firefox and the first problem i started getting was connection timed out server not found from searching in the start page. If i searched in the web address page it would pull up. I restarted firefox from the help tab and the first time i search from the start page it works than if i close everything out and start again it does nothing, but if i search in the web address it pulls up.

I like firefox with the exception being gmail. When I go there I get a dialog box that reads "The page isn't redirecting properly". "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." "This problem can sometimes be caused by disabling or refusing to accept cookies." Any suggestions will be appreciated!! Thanks!

Latest versions of FF seem to have done away with the easily customizable option allowing control over the period for which the browsing history would be saved. The default in my case seems to be just around 1 month.

Is there any way in which it can be changed/modified?

Recently if I open Firefox and click link or use e-mail link sometime I get a message

XML Parsing Error: undefined entity Location: jar:jar:file:///C:/Users/ZZZ%20ZZZZ/AppData/Roaming/Mozilla/Firefox/Profiles/o517bdr6.default/extensions/speedtest@gotomyhelp.com.xpi!/chrome/speedtest.jar!/content/netError.xhtml

NOTE:I have used ZZZ to hide private information.

Recently if I open Firefox and click link or use e-mail link sometime I get a message

XML Parsing Error: undefined entity Location: jar:jar:file:///C:/Users/ZZZ%20ZZZZ/AppData/Roaming/Mozilla/Firefox/Profiles/o517bdr6.default/extensions/speedtest@gotomyhelp.com.xpi!/chrome/speedtest.jar!/content/netError.xhtml

NOTE:I have used ZZZ to hide private information.

What should I do?

I have the newest version of mozilla. the mcafee siteadisor browser botton has dissapeared from my mozilla. the green, yellow, and red ticks no longer appear after a web site search. i have re installed mcaffee. still no results.

the Mozilla box on the left side top under File Edit etc.etc. has a second box with the Google Icon in it and reads search hear. in the body of the page I can type in a search but it will not act if I click on it. the only way I can get a search is if I type in the small Google box on the top. How do I delete this box.?

I am absolutely sick and tired of hearing excuses about why FF is not to be blamed when it chews 100% CPU with the Adobe Flash plugin. I have done all the dancing around I am willing to endure. I have even downgraded to FF18 and FF19. No friggin setting works. Nothing. IT IS IN THE CODE!! FIX IT!!! It is simply NOT acceptable that ANY other browser in the known universe works OK with Flash BUT FF. It is time that devs acknowledge this and do something about it instead of scratching their butts! PLEASE do not get me more links to troubleshooting pages, either from Windows, Adobe or FF. I'll repeat: IT IS IN THE FRIGGIN CODE. FIX IT!!!