X
Tap here to go to the mobile version of the site.

Support Forum

Total questions: 79

3 questions in the last 24 hours have no reply. Help solve them!

96%
Showing questions tagged: Firefox 18.0 Show all questions

Sort and Filter

Filter

Enter a tag. For example: "Firefox 14.0", "Windows 7", "crash"

Top Contributors

  1. cor-el
  2. jscher2000
  3. philipp
  4. iamjayakumars
  5. Tylerdowner
  1. the-edmeister
  2. ideato
  3. John99
  4. feer56
  5. amitshree

4

new this week

14

replies

59

have this problem

Why won't Adobe Flash Player work on Firefox?

upgraded to version 18.0.2 Firefox started getting flash player fail message tried installing flashplayer11x32_mssd_aih.exe install windows just closes and still no flash… (read more)

upgraded to version 18.0.2 Firefox started getting flash player fail message tried installing flashplayer11x32_mssd_aih.exe install windows just closes and still no flash in firefox

Solved
Contributed

0

new this week

3

replies

3

have this problem

Used to get a Chinese writing pen in hk.yahoo.com, not anymore. How do I get it back?

Just redid my XP installation. In past, under hk.yahoo.com (Hong Kong Yahoo, Chinese), I'd get a writing pen next to the search box so I can write Chinese. Now, with the … (read more)

Just redid my XP installation. In past, under hk.yahoo.com (Hong Kong Yahoo, Chinese), I'd get a writing pen next to the search box so I can write Chinese. Now, with the latest Firefox installed, I don't have it anymore. What can I do to get it back? Thanks for any help.

Solved
Contributed

0

new this week

2

replies

2

have this problem

Firefox warns about closing tab so as not to loose the content, can I disable this?

I have various browsing sessions, one is for email, one for studies etc. With one of the browsing sessions when I try to close a tab, firefox asks if I really want to clo… (read more)

I have various browsing sessions, one is for email, one for studies etc. With one of the browsing sessions when I try to close a tab, firefox asks if I really want to close this tab, because for some reason it thinks I'm writing a message. This is really starting to get on my nerve, not because of firefox, but because of the website that triggers these popups.

Is there a way to disable these?

I've trying so hard to find an answer, so I would be really grateful for your help!

Blessings, Janne

Solved
Contributed

0

new this week

5

replies

10

have this problem

Updated Firefox won't save my preferences; reverts to original settings.

A few days ago, Firefox updated itself to the 18.0.1 version. Now, each time Firefox updates itself, I tend to lose some of my preferences, those being: opening new tabs … (read more)

A few days ago, Firefox updated itself to the 18.0.1 version. Now, each time Firefox updates itself, I tend to lose some of my preferences, those being: opening new tabs as a blank page, tabs being on the bottom, and showing my windows and tabs from last time. Usually, though, once I go and change these things back to the way I like them, they stay like that and I have no further problems.

However, this time Firefox won't save my preferences. The tabs go back to being on top, the tabs I last closed aren't there, and these tool bars I don't want keep appearing. Instead, three tabs are always there upon opening Firefox: Welcome to Firefox, Mozilla Firefox Start Page, and Yahoo! Toolbar. Also, when opening a new tab, the page says, "page does not exist" or something, and the URL is not even comprehensible, just random letters like someone bashed their head into the keyboard, something like: "jkfui87$^&%$$09."

I've tried resetting Firefox like it says in the "How to fix preferences that won't save" page, but it didn't help. As for deleting certain files from the profile folder, before I resetted Firefox, I only had "user" and "prefs" and "Invalidprefs" which weren't exactly what that self-helping page asked for so I didn't delete them. After I resetted Firefox I lost the "user" file, but I still have the other two. Should I try deleting them even if they're not exactly like the page describes? They are missing the ".js" part so I haven't felt comfortable messing with them.

Please give me some advice. I'm tired of having to go change my settings in "about:config" each time I open Firefox. But I really don't want to try anything that would delete my bookmarks or history, as I'm very dependent of them.

Solved
Contributed

0

new this week

8

replies

1

has this problem

I successfully upgrade from 18.0.1 to 20.0.1, close and restart Firefox, and find myself back on 18.0.1.

1. I open Firefox and get a message to upgrade (I'm on 18.0.1). 2. I download the 20.0.1 upgrade and install it. 3. I check Tools/About and have successfully upgraded to … (read more)

1. I open Firefox and get a message to upgrade (I'm on 18.0.1). 2. I download the 20.0.1 upgrade and install it. 3. I check Tools/About and have successfully upgraded to 20.0.1. 4. I close Firefox. 5. Goto step 1.

Solved
Contributed

31

new this week

19

replies

162

have this problem

ordinal 459 could not be located in dynamic link library.urlmon.dll What the heck is this and how do I fix it?

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program… (read more)

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

Solved
Contributed

0

new this week

17

replies

25

have this problem

Java Platform add-on is not showing in the Add-ons manager

I today had the problem that after trying to upgrade Java 7 U10 to Java 7 U11, that the Java Platform (TM) completely disappears from the Add-ons manager. I was also not … (read more)

I today had the problem that after trying to upgrade Java 7 U10 to Java 7 U11, that the Java Platform (TM) completely disappears from the Add-ons manager. I was also not able to use any websites anymore the require the Java add-on.

Tried everything ... tried to install the Java 7 U11 update three times, completely uninstalled all java versions and installed them again, also re-installed Firefox 18, but nothing solved the problem. It also had nothing to do that mozilla disabled the java these days because of a security risk, or because of things like NoScript that I run. It´s simply not been possible anymore to get the Java plugin running in Firefox. Also deleting the plugin.reg and rebuilding it doesnt help at all.

I have seen that there have been two threads in the forum before:

https://support.mozilla.org/en-US/questions/924704 with 339 people having this problem, but the thread was closed 3 months ago with no solution

https://support.mozilla.org/en-US/questions/861922 with 203 people having this problem, but the thread was closed 11 months ago, also with no solution

It´s still the same problem, but also an extensive search on google did not show any solution to this problem. So, this is still an open problem, and unfortunately the two previous forum posts have been closed.

However, I found out the solution to the problem, so i post it here so it may help other people, too:

The JavaPlugin is not registered in the registry. And even uninstalling and installing Java will not add it to the registry again.

Solution:

In HKEY_LOCAL_MACHINE/SOFTWARE/MozillaPlugins, a new branch with the name @java.com/JavaPlugin,version=10.11.2 needs to be created,

with the following 7 keys:

(Default) REG_SZ (value not set)

Description REG_SZ Oracle® Next Generation Java™ Plug-In

GeckoVersion REG_SZ 1.9

Path REG_SZ C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll

ProductName REG_SZ Oracle® Java™ Plug-In

Vendor REG_SZ Oracle Corp.

Version REG_SZ 1.7.0_11

The entries are going to be different for each java version (this one is for Java 7 U11) and for your personal install path, but what you can do is to copy the registry keys from another machine that runs the same java version that you want to use (for example from your notebook or from a virtual machine) by exporting them from that machine, and importing them to the machine that has the problem.

It fixed the problem on my machine, java plug-in runs fine again.

I hope this is going to help some hundred people having the same problem, so I am glad to publish it in the forum. Not all users will be able to find a solution to this problem. It would be great if an admin could add a link to this post under the two previous posts that were closed, where no solutions has been posted, so people going there via google can find the solution in this thread.

Solved
Contributed

18

new this week

16

replies

718

have this problem

Unable to login gmail, browser's cookie functionality is turned off. Please turn it on, even after clearing cache, cookies unable, enabling cookies, don't work

Unable to login gmail. After entering user name and password, says, Your browser's cookie functionality is turned off. Please turn it on. Even after clearing cache and co… (read more)

Unable to login gmail. After entering user name and password, says, Your browser's cookie functionality is turned off. Please turn it on. Even after clearing cache and cookies, enabling cookies, starting firefox in safemode, resetting firefox, Says the Same thing. I have tried all troubleshooting information provided by mozilla support and all were unsuccessful in solving the problem. I have the same problem with internet explorer and chrome also.

Solved
Contributed

5

new this week

2

replies

106

have this problem

How do I remove private browsing from the toolbar?

I simply want to remove private browsing so it cannot be used.

Solved
Contributed

0

new this week

13

replies

11

have this problem

Firefox very slow and hogs resources when displayed on 1 monitor of 2 monitor set up, runs normally when displayed on the second monitor.

Firefox has worked perfectly well for some time on this machine (Dual core AMD Athlon with XP SP3). This morning at startup Firefox opened on my second (DVI) monitor, not… (read more)

Firefox has worked perfectly well for some time on this machine (Dual core AMD Athlon with XP SP3). This morning at startup Firefox opened on my second (DVI) monitor, not on its usual VGA connected screen. I used the maximise button to shrink the window from full screen and dragged it to the correct monitor and remaximised it. It then was very slow, mouse movements happened in large increments making it difficult to point and click, switching tabs resulted in a slow vertical wipe to reveal content rather than instantaneous switching, loading websites was very slow indeed. Using task manager indicated that one CPU core was running at or near max much of the time, particularly when moving the mouse. I rebooted and also reset Firefox to no avail. However, if I move the Firefox window from the VGA monitor to the DVI one then performance/resource usage is normal. I can open other apps on the VGA monitor (eg MS Word) and they behave normally. It just seems to be Firefox that is having this problem.

Solved
Contributed

0

new this week

6

replies

5

have this problem

Can't login to addons.mozilla.org

Hello, I have registered in addons.mozilla.org but everytime I login it displays an error "oops..". I've tried resetting my password too but this doesn't help & cleared a… (read more)

Hello, I have registered in addons.mozilla.org but everytime I login it displays an error "oops..". I've tried resetting my password too but this doesn't help & cleared all cookies/cache. Any other suggestion(s)?

Thanks in advance.

Solved
Contributed

1

new this week

2

replies

1

has this problem

Firefox has no JNLP association how do I make one?

I have downloaded a JNLP file from http://phet.colorado.edu/en/simulations/category/physics for a physics class that I'm taking, but the file will not load or start in Fi… (read more)

I have downloaded a JNLP file from http://phet.colorado.edu/en/simulations/category/physics for a physics class that I'm taking, but the file will not load or start in Firefox. Java Web Start has already been installed by the system administrator but there is no file association for, nor is there a "JNLP" file type listed in Firefox --> Tools --> Options --> Applications

How can this be fixed so that the "JNLP" file type is listed in Firefox --> Tools --> Options --> Applications?

If you can get me that far I can do the rest by making the file association to javaws.exe. Thanks.

Solved
Contributed

1

new this week

8

replies

7

have this problem

Facebook/Twitter DO NOT LOAD TEXT/IMAGES correctly in Windows 8 in ANY version of Firefox

The title sums it up nicely. I bought a new laptop 2 days ago and Facebook and Twitter do not load correctly in Firefox (ANY AND ALL VERSIONS - I have been installing/uni… (read more)

The title sums it up nicely. I bought a new laptop 2 days ago and Facebook and Twitter do not load correctly in Firefox (ANY AND ALL VERSIONS - I have been installing/uninstalling/reinstalling nonstop like a maniac). They load in every other browser just fine.

Basically what happened is I installed Firefox on the new laptop (first thing I did), loaded Facebook and Twitter for the first time, and once I closed those pages and re-opened them, they started to appear with the text flush to the left and without some images. Almost looks like a part of the CSS code is missing.

I have tried ALL of the solutions posted on these support forums. None of them are permanent

Clearing my cookies/cache IS NOT an adequate solution. It works for the first time and then I have to do it every time I close and re-open FB/Twitter. Since the entire Windows 8 O/S concept is based on the "social experience," this seems somewhat ironic. Either it's a problem with my new laptop but I doubt it, as I said before, every other browser and webpage work fine.

My conclusion is there's a problem between Firefox/Windows 8/Facebook and Twitter. If someone could just confirm or shed some insight to development problems or suggest permanent fixes, that would be greatly appreciated and save me a lot of headache. As it stands, I'm about to throw this laptop out the window. >_> I'm very much not impressed with the hassle this transition has been.

Google Chrome has always been a close second to Firefox in my eyes and it looks like I'll have to switch over, despite the fact the former does not have a customizable bookmark toolbar.

Thanks in advance.

I have NORTON INTERNET SECURITY if anyone can suggest any settings change.

Solved
Contributed

4

new this week

2

replies

40

have this problem

403 forbidden error messege

I can't access a website, I keep getting a "403 forbidden" error messege? How can I bypass this and get to the website? I get this on Firefox, chrome and IE....the site h… (read more)

I can't access a website, I keep getting a "403 forbidden" error messege? How can I bypass this and get to the website? I get this on Firefox, chrome and IE....the site had worked fine, and suddenly had this problem on all browsers. But Firefox is my chosen browser

Solved
Contributed

1

new this week

2

replies

1

has this problem

Is waterFOX one of your products?

I have heard of it and i wanted to know about it!

Solved
Contributed

0

new this week

1

reply

1

has this problem

why each finished booting windows, the application itself is always open firefox with 2 tabs?

My windows is: - 7 ultimate 64bit - use waterfox (really. but I change firefox, maybe do not know) - no antivirus installed - i use laptop acer v5-431

Solved
Contributed

1

new this week

4

replies

5

have this problem

pop up message: Norton Confidential cannot protect you while you use this version of Firefox(18.0 current). Phishing Protection requires Firefox 1.5 or later(?

I am currently using Firefox version 18.0 yet when I open Firefox, I always get this pop up message: “This version of Firefox is not supported by Norton Confidential. You… (read more)

I am currently using Firefox version 18.0 yet when I open Firefox, I always get this pop up message: “This version of Firefox is not supported by Norton Confidential. You will not be protected while browsing the Web. Norton Confidential cannot protect you while you use this version of Firefox. Phishing Protection requires Firefox 1.5 or later.” Do you know what is causing this? This started when I updated to Firefox 16.0.2. Am I at risk?

Solved
Contributed

0

new this week

3

replies

2

have this problem

I need directions on how to set up the Blocksi addon to block specific websites

I need to block specific websites like Facebook and downloaded Blocksi but I don't know how to use it and can't find specific directions.

Solved
Contributed

1

new this week

7

replies

8

have this problem

i cant use search bar in middle of my screen

hi,im having trouble with my search bar,when i put in a website in the search bar in the middle of my screen & press search nothing happens please help

Solved
Contributed

0

new this week

9

replies

1

has this problem

The option of "remember the password for this sites" is not key sensitive and I am not able to save the passord for the site. How can I change it ?

Hello, In the past I saved a password for a web site. I changed the password and I had do delete the old password and since I can't save the new password for the site. Th… (read more)

Hello,

In the past I saved a password for a web site. I changed the password and I had do delete the old password and since I can't save the new password for the site. The option or "remember password for sites" is not key sensitive. How can I make Mozilla to ask me again if I like to save the password for the site ?

Regards,

Ilan

Solved
Contributed