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59

have this problem

using windows 8, firefox 16.02 freezes for 5 minutes on every page

using windows 8, firefox (16.0.2) freezes for about 5 minutes on every page. Problem started two days ago. suspected Adobe flash, downloaded latest adobe update (Windows8… (read more)

using windows 8, firefox (16.0.2) freezes for about 5 minutes on every page. Problem started two days ago. suspected Adobe flash, downloaded latest adobe update (Windows8-RT-KB2770041-x64.msu), fixed the problem for one windows 8 session. Have reset firefox, default home page is the only page that does not freeze for five minutes. Looking at task manager, firefox is sitting idle during the crash, it not using excessive memory. My firefox is submitting crash reports about every 5 minutes. Firefox is unusable in this state, I am resorting to using IE.

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204

have this problem

14.0.1 Freezes

I have not been able to have Firefox load successfully since yesterday. I have uninstalled and re-installed twice, still no luck, I ran a full virus scan and found no iss… (read more)

I have not been able to have Firefox load successfully since yesterday. I have uninstalled and re-installed twice, still no luck, I ran a full virus scan and found no issues.

I have been given no crash IDs because it just freezes for minutes on end and then I force quit. I ran a defrag and freed up space on my computer hoping to fix this problem.

I love Firefox, but right now I am running Chrome becuase it is still working and so is IE so I know it is not a computer issue.

I hope this gets solved soon, I would love to get my Firefox up and running again. I can tell I am not the only person with this issue by looking at the forums.

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197

have this problem

Firefox 15 randomly crashes on exit after having viewed pages containing Flash content (Flash 11.4)

It seems that since the automatic update from Firefox 14.0.1 to Firefox 15.0, the browser works normally when viewing pages containing Adobe Flash elements, but crashes w… (read more)

It seems that since the automatic update from Firefox 14.0.1 to Firefox 15.0, the browser works normally when viewing pages containing Adobe Flash elements, but crashes when I close the Firefox window. Apparently the browser exits normally but one or two seconds later, Windows reports that Firefox has stopped working and the crash details indicate there was a problem with xul.dll.

This happens randomly, not systematically. But in all cases, it was after some Flash content was loaded. It never happened with Firefox 14 nor any previous versions, and Flash 11.4 was installed before the automatic Firefox update.

Using Firefox 15.0, Flash 11.4.402.265 on Windows 7 SP1 64 bits.

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62

have this problem

FF 15.0.1 repeatedly freezes my entire computer; can't forcequit; need power button to shut down/restart; completely random, not an addon issue.

This is a freeze, not a crash, so I can't submit info to Mozilla. I've been through this in repeated updates, and it's only getting worse. FF used to be stable, now it's … (read more)

This is a freeze, not a crash, so I can't submit info to Mozilla. I've been through this in repeated updates, and it's only getting worse. FF used to be stable, now it's unreliable. I have OS X 10.6.8, fully updated. I have only 2 add-ons: Jave Applet Plug-in 13.8.3 and Shockwave Flash 11.4.402.265. It's entirely random, and usually with an ordinary site, with no video or pop-ups or anything moving. Force-quitting doesn't work; FF shows it's closed in the dock but the window is still open on the screen, and the beachball is spinning. It progressively freezes each app I click on, and finally I have to use the power button to shut down and restart. Again, this is getting worse, not better. I moved to FF because IE and Safari were so bad, but now FF is no better. Thankfully Word seems to save whatever I'm working on if I have to shut down, but email doesn't. With this kind of freeze, I'm not given the option to submit info to Mozilla - everything is frozen, the submit window doesn't even appear.

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47

have this problem

firefox 14.0.1 crash black screen

I use firefox 14.0.1 and detect black screen clash. I cannot solve this problem. http://img.ihere.org/uploads/f2969e70ad.jpg You can see the image for this problem. Sorry… (read more)

I use firefox 14.0.1 and detect black screen clash.

I cannot solve this problem.

http://img.ihere.org/uploads/f2969e70ad.jpg

You can see the image for this problem.

Sorry for my bad eng.

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1

has this problem

Firefox crashes

Crash ID: bp-03b00943-7898-4722-92ca-845712120829

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3

have this problem

Firefox crashes

mozilla firefox is crash report every time .i trying all ways your suggestion but cannot till now.

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5

have this problem

Firefox crashes

Firefox keeps crashing unexpectedly - please help advise

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1

has this problem

Firefox crashes

Firefox stürzt seit 7 Tagen regelmässig ab, ohne ersichtlichen Grund! Eine total deinstallation hat nichts gebracht!

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23

have this problem

Firefox 16.0.2 /XP32 freezes _very_ often for some seconds or more on any website. Plugin-contaner is then active.

It freezes for 5 or 10 seconds then starts again for a few seconds or a half minute before it freezes again, etc. Usually the CPU background process is 99% but when it fr… (read more)

It freezes for 5 or 10 seconds then starts again for a few seconds or a half minute before it freezes again, etc. Usually the CPU background process is 99% but when it freezes Plugin-contaner.exe uses aprox 11%. and 25-50MB. When Plugin-contaner.exe disapears the freezing also disapears.

It seems to freeze only when some data is handled in a tab. Not necessary the active tab. For example when pasting the troubleshooting Information bolow.

It started about 2-3 weeks ago.

It usually do not crash, last time was 2 weeks ago, the IDs is from then.

I have tried without success: -fails safe mode -restoring Firefox -Copying back the old Firefox-data again. -Updating BIOS and graphis driver. -Updated windows. -Run antivirus an extra time -Run Malwarebytes -Added Adblock

MS Internet Explorer works well, Thunderbird works well, the PC works well except Firefox.

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21

have this problem

Firefox repeatedly crashes even after multiple reinstalls

I keep getting this at random (but frequent) times: We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us… (read more)

I keep getting this at random (but frequent) times:

We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.

I've uninstalled/reinstalled Firefox multiple times. I'm relatively sure that it crashes before I re-update Flash (if I ever got around to it.) I have few crash reports since the last reinstall because I've switched to Chrome until I can get this resolved. Here's what I have:

https://crash-stats.mozilla.com/report/index/bp-1251d8bb-704c-40be-90ee-ef12c2120921 https://crash-stats.mozilla.com/report/index/74fb46d5-1201-4d28-9c3d-953c62120918 https://crash-stats.mozilla.com/report/index/8a8531ba-e8ba-4ded-93db-890dc2120919

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3

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270

have this problem

Firefox 13 keeps crashing

FireFox crashes repeatedly when I try and access some web pages. I tried using safe mode and it still crashed

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17

have this problem

Firefox uses too much memory

I have Firefox 15.0.1, and I have just recently started getting notices of high memory usage. When I check the task manager, it shows "Memory (Private Working Set)" is in… (read more)

I have Firefox 15.0.1, and I have just recently started getting notices of high memory usage. When I check the task manager, it shows "Memory (Private Working Set)" is in the 2,734,000 K range. The first page always hangs with the spinning green circle, and it takes about 2 minutes for Firefox to "load" to the point where I can actually browse and click on links. During that time, it shows "(Not Responding)", and greys out when anything is clicked on.

I've even tried restarting in safe mode, and the memory usage is the same.

Is this amount of memory usage normal? Are there any other ways to reduce it?

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15

have this problem

FF now freezes ~every 10 mins. Get Adboe "script in this movie is causing Flash to run slowly." reinstalled FF and have latest versions of FF&Flash. Help pls

Have used FF since v1. NEVER had a problem. NOW it freezes like every 10 minutes from any random web page on computers at home AND work. Have researched this and have don… (read more)

Have used FF since v1. NEVER had a problem. NOW it freezes like every 10 minutes from any random web page on computers at home AND work. Have researched this and have done the following: 1) reinstalled FF, 2) updated to latest versions of both FF and Adobe Flash per instructions here. It still freezes.

The message I get is: "A script in this movie is causing Adobe Flash Player to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?"

Then a dialog box that you can't click in eventually after 2-5 mins FF starts working again - until it doesn't.

I "heart" FF - but don't have the time to troubleshoot and fiddle with my browser just so it works. Looks like I am being FORCED to make the move to Chrome, which is a shame.

Anything I can do?

Thanks!

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5

have this problem

When I'm playing online game,it stops.Then says,"Sorry but yur connection was lost"....Is this a result of site or Firefox,or both.Please hlp with any info.thnx

This only occurs when playing 8 ball pool multiplayer at miniclip.com....Right when I'm about to finish tournament..Very annoying.....The message i get is,"Sorry,but your… (read more)

This only occurs when playing 8 ball pool multiplayer at miniclip.com....Right when I'm about to finish tournament..Very annoying.....The message i get is,"Sorry,but your connection was lost".(from miniclip)..I clean my drive all the time..just ran a defrag.I have CCleaner,SuperAntiSpyware,Microsoft Security,Malwarebytes Anti-Malware..all updated..I also have Win Patrol..all of which are free btw,if that helps.oh and im running Firefox ver 16.0.1 with plug-ins all up to date..

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9

have this problem

Fed up with Firefox crashes

I am now fed up with all the recent versions of Firefox that crashes repetedly and unexpectedly. Sorry but I am now giving up with this browser which used to be the best … (read more)

I am now fed up with all the recent versions of Firefox that crashes repetedly and unexpectedly.

Sorry but I am now giving up with this browser which used to be the best a few years ago. The Mozilla team totally fail to release a stable browser. How sad.

Bye bye Firefox.

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5

have this problem

When I try to open my e-mail I get "Ooops..." with a magnifying glass and I can go no further

When I try to open my e-mail I get "Ooops..." with a magnifying glass with a message and I can go no further. I then have to go to Explorer and the problem doesn't exist.… (read more)

When I try to open my e-mail I get "Ooops..." with a magnifying glass with a message and I can go no further. I then have to go to Explorer and the problem doesn't exist. I don't want to have Mozilla Firefox and Explorer open at the same time. How to I resolve this problem?

There is the message:

  The page you are looking for could not be found.  Try searching for it in the address bar above. 

and nothing "in the address bar above" does anything.

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22

have this problem
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12

have this problem

Firefox keeps freezing whenever I open it

Whenever I go to a website or open Firefox, the screen will freeze and I cannot see anything except the previous page. Only by resizing the window every time can I see th… (read more)

Whenever I go to a website or open Firefox, the screen will freeze and I cannot see anything except the previous page. Only by resizing the window every time can I see the new information displayed on a page. My OS is Windows Home Premium 64-bit, running on a Lenovo G470

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11

have this problem

Adobe flash 11.4 keeps crashing in Firefox--I see fixes for 11. 3 but not for 11.4; HELP!

Every time I open Firefox, I get the popup message that says "Adobe flash player 11.4 r402 has stopped working." It pops up over and over and I have to cancel it just to … (read more)

Every time I open Firefox, I get the popup message that says "Adobe flash player 11.4 r402 has stopped working." It pops up over and over and I have to cancel it just to perform a simple function in Firefox. I'm not even trying to view a video through Flash Player. And if I try to, it doesn't work, anyway. I don't know what to do, but I've basically stopped using Firefox altogether, and that's not what you want. Please help!

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