Support Forum

I do not know anything about technical jargon or anything about add-ons or plug-ins, I just know that typically if I open a PDF file from a website it opens just fine in the browser. However, I am unable to open PDFs inside of Adobe Reader. When I do, the error message reads as follows:

"Adobe Reader cannot show documents in this browser. We are sorry, but Adobe Reader is unable to show documents in this browser configuration. Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat. To avoid this message in the future, many browsers provide a way to turn off certain add-ons, and some are able to show this document natively. Please contact your browser vendor for more details."

I have no idea how to fix this, as Adobe Reader is installed and I assume it is installed correctly? Please, any help would be fantastic.

When I attempt to load a .pdf file, a window pops up reading "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (4:4)" I have tried rebooting the computer, uninstalling and reinstalling Firefox, making sure all plug-ins are updated (they are), disabling every other plug in to see if it was interfering (they weren't -- still got same message), and reinstalling adobe reader (and flash, just for good measure).

Every time I use the Flash plug-in (for videos on YouTube or PutLocker or whatever), FireFox just slows down a lot and even freezes. It happens very often now and it's really annoying.

By the way, I am using a gaming laptop so I am not sure why I am having these problems. My Flash plug-in and firefox are updated to the latest versions, too.

My specs: Windows 7 Home Premium Intel i7-2670QM CPU @ 2.20GHZ (8 CPUs) nVidia GTX 560m 3GB vRAM dedicated 16GB RAM

On the Firefox Plugin Update page, I am told that my RealPlayer plug in is outdated. It shows a version number of 6.0.12.46. When I visit the RealPlayer site to update my RealPlayer player, it offers only the November 15, 2011 update, which, when I download it, tells me it's version 15.0.6.14. Yet the Firefox Plugin Update page continues to tell me I'm outdated. What am I missing?

This seems to be a common problem. Firefox fails to open PDF files. It just shows a blank white screen. The common solution is to shut off the Adobe Reader add-on. Well, it didn't work for me. PDF is still not loading.

My browser home page has been hijacked by Conduit and I cannot get it back. I have tried:

- changing the home page in Options - removing all toolbars and extensions - removing all Conduit-related programs via control panel applet - using the about:config to search for 'Conduit' and reset all config lines - scanning with SuperAntiSpyware - using the Mozilla profile manager to delete my Firefox profile - using Help-> Troubleshooting Information -> Reset Firefox - searching and deleting line containing 'Conduit' in the .js files in my profile

No matter what I do, whenever Firefox starts, my homepage is set back to Conduit. How can I fix this?

thx

Im running firefox on 3 computers with my macbood being the primary computer to which the two other sync to.

Recently I upgraded to ff15 but all of the add-ons have vanished from my other two computers. My macbook still has them all but the other two do not. Why aren't they syncing to the othet two computers and why did they get deleted???

I am running Firefox ESR 10.0.7. We have Java Version 6 Update 32 installed on our lab environment. I needed to update Java to overcome the security vulnerabilities associated with the version we had. I downloaded and installed Java Version 7 Update 7; However when I run Firefox (after multiple reboots and deleting the pluginreg.dat file in the Firefox profile) the only plugin that shows up is still Java Version 6 Update 32. Firefox knows not of my Java Version 7 Update 7 installation. How do I get the plugin into Firefox?

I have not admin authorization. And adobe flash player cant install. I can work with chrome and IE with adobe flash player but firefox cant. How can i solve this problem. thanks a lot

Hello, I was checking my addins/ plugins and it stated that there was an update for java so I clicked the link to update the program. After doing so and going to the java site @ http://www.java.com/en/download/testjava.jsp it is now stating that "something is wrong. Java is not working". I did restart the computer 3 different times as well as having uninstalled and reinstalled the program - restarting firefox and pc each time and the problem is still there.

When searching for information about the problem I came across a link that stated to go to http://browserspy.dk/java.php to check my java and it is stating Java enabled No or unable to detect... Java supported No or unable to detect... Java version Yes - version 1.7.0_07 Java using object and applet tag Java isn't installed or isn't working and that I also need an additional plugin (which I clicked to install - but it keeps stating that it failed and to install manually which I have also tried).

As per the link https://www.mozilla.org/en-US/plugincheck/ all of my plugins are up to date and the java plugin information states Java Deployment Toolkit 7.0.70.10 NPRuntime Script Plug-in Library for Java(TM) Deploy

The last thing I have tried was to go to the link http://java.com/en/download/index.jsp again and clicked to download the java Version 7 update 7 and that is now giving me a page stating "download Java for windows In order to optimize your experience and provide you with accurate messages, please enable javascript in your browser for the duration of your Java installation. If you still have the Javascript disabled please click here."

which takes me right back to the page to download the current version and install it on my pc. Just how do I get java working on my pc - it is working with Google Chrome and it was working without any problems until I clicked to update it using the link through the about:plugins link.

Any Assistance would be so very much appreciated.

i had a previous version of mozzilla firefox and i updated. since then, the feature of the real player doesn't work. propably isn't compatible. although, with my internet explorer it works. i went to the settings of the real player and the only explorer it shows is Internet Explorer. The Mozzilla Firefox doesn't appear. What can i do? I unistalled and reinstalled many times the real player but it isn't its problem. help me please!

Since I can't install the Windows Media Player 11 plugin through the plugins section, I tried installing it manually from the link http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx multiple times and it still will not show up in about:plugins. I followed instructions from Firefox and rebooted after the install and still won't show up. I am using Windows 7 64 bit and have the latest version of Firefox. cannot play videos embedded in websites that support windows media streaming.

Since I updated Firefox t0 14.0.1 I've been plagued with script issues which I've already posted but no fix so far. Now I keep received Java Script issues and can't access the page/website that needs them.

I've checked all the suggested things that could cause this issue but none of them help.

Firefox is up to date. Java is up to date. Flash is up to date.

Any suggestions for fixing this are appreciated.

So about a week ago my Adobe Flash plugin started crashing (on Firefox 15.0.1) frequently when I was watching YouTube. I obviously reported it, but nothing happened. Then today I updated the plugin, hoping this would solve the problem, but it didn't. What should I do about this?

It's more of an annoyance than a problem, but if I enable the Shockwave add-on, the search field in Google (my default start/home page) isn't automatically selected. I have to mouse click in the search field, and then can start typing my search word(s). This was never the case before. When I started Firefox, it would go to my Google start page and the cursor would be in the field and I could just start typing. I know it's a minor annoyance, but having to click the mouse EVERY time I start is unacceptable, especially since it doesn't have to be that way. If I disable shockwave flash, it works as it always has, but then certain videos won't play on various websites.

Hi:

 I'm helping a family with Firefox 15.01. Their children installed a rogue game plugin, Iwingames, which preys on children infecting computers, installing redirection adware etc. It's incompatible with Firefox 15.01. We know it's dangerous but it can't be disabled, not in safe mode, not manually. So sure as shooting, the rogue company will update their plugin and the computer will be infected again. Why is Firefox enabling predator companies by preventing users from disabling incompatible plugins? It's a ticking time-bomb. Do I have to tell them to cease using Firefox and switch to IE? WHAT ARE YOU THINKING!