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Total questions: 72

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1

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12

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1

has this problem

irefox profile cannot be loaded. It may be missing or inaccessible.

Profile Missing Your Firefox profile cannot be loaded. It may be missing or inaccessible. ^This message comes up when I try to open Firefox on my MacBook Pro. I've been u… (read more)

Profile Missing Your Firefox profile cannot be loaded. It may be missing or inaccessible.

^This message comes up when I try to open Firefox on my MacBook Pro. I've been using it a long time but it crashed during an update. I've tried the other troubleshooting issues, and I do not seem to have any files in the Library or Application Support. I am NOT a techie and I have no idea what I am doing. Please help! ASAP!

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1

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0

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1

has this problem

how do I resize firefox windows on firefox 21.0

I accidently hit "enlarge window," and now the Firefox window fills up the whole computer screen and I absolutely cannot resize it. Since I have a Mac, I first called Mac… (read more)

I accidently hit "enlarge window," and now the Firefox window fills up the whole computer screen and I absolutely cannot resize it. Since I have a Mac, I first called Mac Support and they worked with me for an hour and a half trying absolutely everything they knew. Couldn't do it !

I have the 21.0 Firefox browser in a 10.6.8 Mac operating system.

I can slide the screen around, but I cannot make it be the smaller size it was before. How do I fix this ?

Please answer in kindergarten simple language as I am an "old" person and just don't understand so many of the technical computer terms

Thank You

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1

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2

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1

has this problem

Unable to turn on password manager, even after disabling all add-on extensions, and turning off firewall.

As the description says, I am unable to turn on the password manager. I have tried disabling all of my add-ons/extensions, and turning off my firewall. After that, I trie… (read more)

As the description says, I am unable to turn on the password manager. I have tried disabling all of my add-ons/extensions, and turning off my firewall. After that, I tried restarting the browser, and still getting the same result. Here is a screen cap:

http://smg.photobucket.com/user/carbonblack/media/pwmanager_zpsae099e1c.jpg.html?sort=3&o=0

The box is there, but it is shaded, and I am unable to check the box to activate it. I am running Firefox v21.0. I have two Addons: Adblock Plus, and Adblock Plus Popup Blocker. I simply use Windows Firewall and Microsoft Security Essentials. But, as I said before, I turned all of those things off and I am still getting this problem. Any help will be appreciated.

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46

new this week

34

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208

have this problem

Warning: Unresponsive Plugin; Shockwave flash may be busy, or it may have stopped responding.

I've been using firefox for a really really long time, and I play quite a lot of facebook games. Yesterday morning, things were working perfectly fine, but later in the d… (read more)

I've been using firefox for a really really long time, and I play quite a lot of facebook games. Yesterday morning, things were working perfectly fine, but later in the day, I suddenly started getting these shockwave errors. I can't recall downloading anything and I must have uninstalled and reinstalled the flash player at least 8 times. It's honestly starting to frustrate me. I love firefox, but if the browser refuses to work, I probably won't be using it for much longer.

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1

new this week

5

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1

has this problem

Firefox 21 crashes whenever I click on a menu, address bar, or search bar

This has happened 9 times in a row. I also restarted my computer overnight and that did not fix anything. I believe Firefox had updated just before this starting happenin… (read more)

This has happened 9 times in a row. I also restarted my computer overnight and that did not fix anything. I believe Firefox had updated just before this starting happening yesterday. I am posting this through Chrome... Starting in safe mode and resetting Firefox have both not helped. Here is the latest Crash ID: bp-0b3b806d-2c69-4749-a959-6dbdf2130525

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1

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8

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1

has this problem

Firefox crashes while using native developer console tool (ctrl+shirt+k)

while working with native console, i wish to view error logs, server response etc. but while doing so firefox crashes and also it crahses my compiz. i have recorded a vid… (read more)

while working with native console, i wish to view error logs, server response etc. but while doing so firefox crashes and also it crahses my compiz. i have recorded a video , here is the link http://youtu.be/B0PzbPmIsI4

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1

new this week

11

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1

has this problem

Why is today's update the WORST, most excruciating update in the history of Firefox?

Auto update this morning Ever since, I'm experiencing the worst, slowest, excruciating experience ever I've been using Firefox since the beginning - how many years is tha… (read more)

Auto update this morning

Ever since, I'm experiencing the worst, slowest, excruciating experience ever

I've been using Firefox since the beginning - how many years is that? It is my preferred browser - err, was ...

I'm about to move to Chrome if I have to wait nearly 30 seconds for pages to load

Gmail keeps complaining about a stopped script

please, help!

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1

new this week

3

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2

have this problem

Open Inspect Element with a toolbar.

I would like to be able to open firefox's buit in Inspector/Web Console through a toolbar, instead of right clicking and pressing q... Is there anyway to do this... There… (read more)

I would like to be able to open firefox's buit in Inspector/Web Console through a toolbar, instead of right clicking and pressing q... Is there anyway to do this... There isn't an item for it in the customize toolbar dialog...

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2

new this week

3

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2

have this problem

Instruction for syncing app do not apply to available controls

Instruction for syncing app do not apply to available controls. Cannot located the encrypted security code and am in a loop to nowhere. The app for my android is useless.

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1

new this week

4

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2

have this problem

how do I get rid of whitesmoke virus?

I have tried to reset Firefox, ran Malawarebytes and Super Anti Spyware, ran Norton, and even tried by downloading TDSKILLER. Nothing is picking up this virus or getting … (read more)

I have tried to reset Firefox, ran Malawarebytes and Super Anti Spyware, ran Norton, and even tried by downloading TDSKILLER. Nothing is picking up this virus or getting rid of it. When I rest Firefox, it appears to go away; however. my PC runs slow. I did not get the toolbar or any adverse effect running IE though. Should I uninstall Firefox or will this make it just find another home in my laptop? Please help!

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7

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13

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49

have this problem

Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So … (read more)

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So I tried uninstalling, clearing out any traces of it, profiles and all. R-installed with the previous extensions, plugins and scripts. Still did it. So I either disabled or uninstalled said add-ons. Still did it. Upgraded to 17, then 18. Same problem. "Not responding" every couple of minutes for just a few seconds, longer when I switched tabs. I'm a heavy tab user, but given the problem, I've gone down to no more than 3 open at the same time. Still hangs. So I decided to do a complete overhaul. Did a reset. I even thought it was my computer (Vista with SP2) which had been working fine and was slowing down around the same time FF was hanging and being a resource hog.

With FF uninstalled, with the help of Microsoft support, I worked on the laptop. Uninstalled my usual programs, including AV (which had avast). Moved all my files to an external hard drive. In essence leaving my computer with bare bones. Did a defrag and a system restore. I reinstalled av, then ran it. All clear. Ran malwarebytes. All clear. Ran registry clean. All fine. So I reinstalled FF18 and did not use any add-ons. Still hanged. Went up to FF19 beta thinking whatever but there is, would be cured. And it worked fine witn no add-ons. So I started installing my usuals, but leaving only the most important ones, ABP, No Script. Was ok so I added greasemonkey, smartest toolbar, download statusbar and unhide passwors. All which I've used for years with no problems. And FF19 worked fine with no hanging for like a day and a half. Today, (jan 24) not only is it haning and not responding again, but it's doing it more frequently and for longer.

FF never has crashed, it just hangs and freezes. My job is ALL online. I don't like Chrome (not user friendly to me). I'd rather avoid using IE. I'm a user of FF since day one, but this is stressing me out because I cannot do my job properly.

What can I do to make it stop? My only other option is to just forget FF and try and get used to Opera.

Now that I think about it, could this hanging problem be related to the Java issue that has come out publicly recently?

I don't know what else to do. I've tried everything that has been written here. Trust me, I've wasted 2 days on this issue. Time I'll never get back and I could've used to do work.

Thanks

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1

new this week

1

reply

1

has this problem

What happened to Https Everywhere? It just all of a sudden disappeared.

Searched add-on list and it is nowhere to be found.

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1

new this week

4

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1

has this problem

Starting sometime in Firefox 20, the links I visit as indicated by a changed color started reverting to no color after a short period of time.

I do have "Remember History" checked in Options -> Privacy -> Firefox Will: This seems to happen usually within 24 hours. Sometimes it happens after the browser has been … (read more)

I do have "Remember History" checked in Options -> Privacy -> Firefox Will:

This seems to happen usually within 24 hours. Sometimes it happens after the browser has been closed and reopened, and sometimes it happens spontaneously without the browser having been closed.

Now I was recently plagued with the searchnu browser hijacker which I have subsequently eliminated but I am wondering if it may have changed some Firefox preferences which are not obvious that need to be changed back to their default settings.

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1

new this week

2

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1

has this problem

addons for unwanted adult sites for nexus 7with Firefox 21.0

I have tried to find an add on for this protection against someone trying to access a porn site on my nexus. hope u have a suggestion. I did find one for our regular comp… (read more)

I have tried to find an add on for this protection against someone trying to access a porn site on my nexus. hope u have a suggestion. I did find one for our regular computers but not for the nexus 7. please help me

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4

new this week

12

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9

have this problem

firefox hanging with script error

firefox 20 has been hanging constantly with a different script error depending on the site visited. "Script: https://s.ytimg.com/yts/jsbin/www-watch-extra-vflEcdvg9.js:32… (read more)

firefox 20 has been hanging constantly with a different script error depending on the site visited. "Script: https://s.ytimg.com/yts/jsbin/www-watch-extra-vflEcdvg9.js:329" was encountered on youtube. I have tried safe mode with ad-ons disabled, reset firefox, rolled back versions of flash and java. nothing has worked. I am currently using google Chrome

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1

new this week

4

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1

has this problem

When clicking on a link in an email, the new window opens but within a few seconds, FF returns back to my email page, won't stay on new page.

This just started after I reinstalled Firefox after sending my laptop to Dell for repair. Of course, they reformatted the hard drive. :( I have tried various settings in … (read more)

This just started after I reinstalled Firefox after sending my laptop to Dell for repair. Of course, they reformatted the hard drive. :( I have tried various settings in the options sections for tabs, such as switching to new window immediately. It does do that but as I said, after a few seconds, FF brings back up my email page and I have to click on the thumbnail tab at the bottom. It's doing this with every link I click on in gmail.

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1

new this week

3

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1

has this problem

sevices.mozilla.org has an invalid certificate and I can't sync

sync keeps coming up with an error and when I click the appropriate help option it takes my to services.mozilla.org and gives me the "invalid security certificate" page. … (read more)

sync keeps coming up with an error and when I click the appropriate help option it takes my to services.mozilla.org and gives me the "invalid security certificate" page. The technical details box says:

services.mozilla.com uses an invalid security certificate.

The certificate is only valid for the following names:

 www.mozilla.com , mozilla.com  

(Error code: ssl_error_bad_cert_domain)

This started happening on both my syncd accounts at more or less the same time.

While I imagine it's more-or-less safe to allow this, I'd really prefer not to do this without some confirmation and/or some steps to take to just stop it happening without doing this.

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1

new this week

2

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1

has this problem

When Firefox won't allow me on the internet, I have to uninstall and reinstall---but I have to use Internet explorer to get the downland (thankfully). Why?

First why does Firefox stop allowing me on the internet--it happens about every 4-6 weeks? Second I have to uninstall and reinstall the most current version to get it wor… (read more)

First why does Firefox stop allowing me on the internet--it happens about every 4-6 weeks? Second I have to uninstall and reinstall the most current version to get it working again--why doesn't it update automatically? If I didn't have Internet Explorer I would be screwed because I couldn't even get to the internet to get the new download.

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0

new this week

6

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1

has this problem

Change system permissions

Application Basics Name Firefox Version 3.6 Profile Directory Show in Finder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version… (read more)

Application Basics 
 Name 
 Firefox 
 Version 
 3.6 
 Profile Directory 
 Show in Finder 
 Installed Plugins 
 about:plugins 
 Build Configuration 
 about:buildconfig 
 Extensions 
 Name 
 Version 
 Enabled 
 ID 
 Garmin Communicator 
 4.0.4 
 true 
 {195A3098-0BD5-4e90-AE22-BA1C540AFD1E} 
 Modified Preferences 
 Name 
 Value 
 accessibility.typeaheadfind.flashBar 
 0 
 browser.history_expire_days.mirror 
 180 
 browser.places.importBookmarksHTML 
 false 
 browser.places.importDefaults 
 false 
 browser.places.leftPaneFolderId 
 -1 
 browser.places.migratePostDataAnnotations 
 false 
 browser.places.smartBookmarksVersion 
 2 
 browser.places.updateRecentTagsUri 
 false 
 browser.startup.homepage 
 about:blank 
 browser.startup.homepage_override.mstone 
 rv:1.9.2 
 browser.tabs.warnOnClose 
 false 
 dom.disable_open_during_load 
 false 
 extensions.lastAppVersion 
 3.6 
 network.cookie.prefsMigrated 
 true 
 places.last_vacuum 
 1367940892 
 print.macosx.pagesetup 
 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT… 
 print.macosx.pagesetup-2 
 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… 
 print.print_bgcolor 
 false 
 print.print_bgimages 
 false 
 print.print_command 
 print.print_downloadfonts 
 true 
 print.print_evenpages 
 true 
 print.print_footerleft 
 print.print_footerright 
 print.print_headerleft 
 print.print_headerright 
 print.print_in_color 
 true 
 print.print_margin_bottom 
 0.5 
 print.print_margin_left 
 0.5 
 print.print_margin_right 
 0.5 
 print.print_margin_top 
 0.5 
 print.print_oddpages 
 true 
 print.print_orientation 
 0 
 print.print_pagedelay 
 500 
 print.print_paper_data 
 0 
 print.print_paper_height 
 11.00 
 print.print_paper_size 
 730 
 print.print_paper_size_type 
 1 
 print.print_paper_size_unit 
 0 
 print.print_paper_width 
 8.50 
 print.print_printer 
 print.print_reversed 
 false 
 print.print_scaling 
 1.00 
 print.print_shrink_to_fit 
 false 
 print.print_to_file 
 false 
 print.print_unwriteable_margin_bottom 
 12 
 print.print_unwriteable_margin_left 
 13 
 print.print_unwriteable_margin_right 
 13 
 print.print_unwriteable_margin_top 
 7 
 privacy.clearOnShutdown.cookies 
 false 
 privacy.cpd.cookies 
 false 
 privacy.cpd.sessions 
 false 
 privacy.sanitize.migrateFx3Prefs 
 true 
 privacy.sanitize.sanitizeOnShutdown 
 true 
 privacy.sanitize.timeSpan 
 0 
 security.warn_viewing_mixed 
 false
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1

new this week

2

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1

has this problem

Each time I open Firefox, I get following error message: Shorten-URL preferences not loaded. [Exception... "Component returned failure code:

how can I discard need for the bit.ly preferences. Although I did choose it as a Firefox add-on some time back, I do not utilize any longer.

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