Support Forum

I accessed this link: https://services.mozilla.com/delete-account/

and entered my username and password. But got this message: "An unexpected error occured. Please try again later"

I have tried this a number of times but get the same message.

I have accidently deleted all my data for Firefox 3 when I uninstalled the Beta 4. I thought I would be able to get Sync to restore all the data, but it requires a Sync Key that I have no access to and cannot remember. Is there anything I can do to either A. recover my data or B. Somehow recover my Sync Key?

Sync last worked successfully Friday 6/10/11 @ 13:46 just before I left work. Shut computer down. Monday, started computer, and tried to sync and received error. No changes have been made to system. Win 7 Firefox 4.0.1 Extensions; Adblock plus 1.3.8 Java console 6.0.24 Symantec IPS 2.0

How can I remedy this issue?

my netbook has broken in an accident and data on it couldn't be recovered. I have used firefox sync before this on my that netbook. Now I buy a new netbook but when I want to setup firefox sync I don't know sync key and consequently I can't access those data. I want to know how can I solve this problem. Regards, Moosavy

When I updated from Firefox 6/7 to Firefox 7.0.1 (on two XP machines and one Win 7 machine), Firefox Sync stopped working, with a message in the bottom bar that the name/password was wrong.

Eventually I disabled Firefox Sync in all three machines, and as a precaution successfully changed my password at account.services.mozilla.com, where I can successfully log in. (I imagine I could have logged in before the password change, too, but I didn't check that.)

Nonetheless when I try to Tools > Set Up Sync... > Connect > "I don't have the device with me", give the name and new password of that account, and click "I have lost my other device", it still replies "Incorrect name or password".

Several seconds elapse between the click and the reply, so I used Wireshark to watch my network. I see an https conversation between my computer and sync-rr.phx.services.mozilla.com. In the first chunk, the encrypted channel is set up, and about 600 bytes of encrypted data are sent from my computer to the server and ACK'ed. Then, six seconds later, another encrypted packet of about the same size is sent to the server and ACK'ed. Then the error message is posted on my computer and the channel is simply abandoned at both ends without proper shutdown (FIN, for example).

What's wrong with Firefox release 7.0.1 or the Firefox Sync server or their interaction, and when will it be fixed?

Thanks, Ed McCreight

when entering User Name in Create Your Sync Account, Red X with error message "Unknown error" appears below User Name field

User Name contains only lower case alpha characters

Password, Confirm Password & e-mail appear to be accepted

"Next" button is greyed out so I am unable to proceed.

Help will be appreciated

A day or two ago sync stopped working. I constantly get an error at the bottom of my screen that says "Sync encountered an error while connecting: Server incorrectly configured. Please try again."

I've tried resetting the sync and changing my password.

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What settings may be wrong?

I currently use Firefox 4 beta 8. One computer is a Mac OSX 10.6.6 and the other is a Windows Vista.

The Sync fails on my Mac.

What should I do to make my Mac Firefox successfully sync with Firefox server/Windows Firefox?

I'm running Firefox 4 beta 4 on four computers (a desktop, 2 laptops, and a netbook). I knew that when enabled Firefox Sync, I would need to "weed out" duplicate entries in my bookmarks. I enable Sync on each of the four computers (one at a time). Eventually, I sat down at one of my computers and "cleaned up" my bookmarks. I thought that would be the end of it.

Unfortunately, every time I start Firefox on a different computer, there are duplicate bookmarks and bookmarks out of order.

What am I doing wrong?

The last sync messed up my main computer (the one I sync everything else too). It duplicated links and totally lost (or reorganized) my most important links. I want to step back to before this sync occurred.

I am having difficulty finding a clear set of instructions on how to set up a custom Sync server for Firefox 4. Most of the information that I can find seems outdated (only mentioning Weave and/or previous versions of Firefox).

I am getting followong error

XML Parsing Error: undefined entity Location: chrome://weave/content/options.xul Line Number 6, Column 3: <setting id="weave-account" type="string" title="&account.label;" /> --^

i set my browser for private browsing, and now when i go back to stop private browsing ,it wont do anything, i have even tried ctrl-shift-P ,and still nothing ,can you please help me with this issue,

thank you