Support Forum

I am having trouble syncing my firefox bookmarks and settings. My windows was reinstall and I lost all of my applications. Trying to sync my old settings and book marks, but I cannot find my recovery key nor was I able to reset my password using my user ID. It says my USER ID doesn't exist. I know I have sync set up b/c I've sync my Firefox before, I also had trouble finding my recovery key last time, but somehow I was able to find it, don't remember how. When I follow your instruction and go to sync in options, I don't have the account management option to see my recovery key nor change my recovery key. HELP!!!

so, I can not find the manage account option in Sync to find my recovery key, I cannot change my password to my acct, it says it doesn't recognize my user ID. I have synced my firefox before when Windows was reinstall few months ago, so I know I have an account.

Thanks,

Ling

I just reinstalled my Mac hard drive and reinstalled Firefox on it. I setup Sync with my recovery key to try to import all my bookmarks and such from my Bootcamp side. However after two days, Firefox still doesn't show any of my bookmarks. I tried to replace all the current bookmarks with my old ones but nothing happens. I have no idea what's going on, I wish there was something to let you know if it's working or not.

Hi,

I'm using Firefox 18.0.2 on my several PC's and synch works fine between them. But on my Smasung Note 2 (Android 4.1.2) Firefox could never synched bookmarks from PC. However opened tabs seems to be synchronized from PC to my mobile phone. But none of mbookmay PC rks seems on my Phone. I got no error message after synch operation on my android phone. But no bookmarks synchronized.

All options including Bookmarks selected under what to synch menu. I also tried only to select bookmarks, but helped.

I'm waiting this feature to work during a few months, through different firefox PC and android releases, now as a final hope I'm contacting with you.

My synch usename is buyukbang@gmail.com and I'm using default Firefox server.

I'm sure there is a bug blocking my bookmarks to be synched to my Android Phone , I really want to help Firefox devs to fix these bug.

Regards....

An error message stating 'Synchronisation has not been able to complete during the last 7 days. Please check your network settings.' has appeared at the bottom of my browser for the last 2 days. Unfortunately, there is no guidance to what network settings I need to check. Any advice will be appreciated.

I am having trouble setting up Firefox sync on my desktop (which I had to replace) having only an active Firefox sync on my Android tablet. I can't find a way to either insert the usual three four character codes to pair the devices, nor to recover the sync key to enter it manually on the desktop. Googling the problem, I found suggestions from a year ago to use certain plugins (the most recent was about:synckey) to display the key, but unfortunately they are no longer compatible with the newest firefox (I am using v17). So my question is: can this be done? Or shoud I harvest all my bookmarks from the Android device as long as I can and reset the sync account?

The latest upgrade to Firefox was downloaded and sync stopped working. I installed an earlier version and disabled most add-ons but this did not work. I tried disabling sync and pairing it through my Android, but entering the code had no effect.

I have three OS's on a single computer (XP SP3, WIN7 & WIN8. Each OS has it's own Firefox install and of course, different settings in each since they are all handled separately, I have no idea how to synch the user-data from all three different Firefox installations. My goal is to be able to boot up in any of the OS's and have the same user settings/details across all three.

Once I get that figured out, then I can try to find a way to synch Thunderbird across all three OS's so that mail collected or sent in one OS is shared or synched with Thunderbird on the other two OS's.

It's probably a tall order and not possible to accomplish, but if I don't ask then I'll never know.

Thanks in advance for taking the time to read this.

Ed ~ fastlane@tyclone.com Computer details: Windows XP SP3, Windows 7 SP1, Windows 8 Asus P7P55D m/b, Intel i5 LGA 1156 cpu, Corsair water-cooled CPU HX1000, 16 GB RAM, 14 TB drive space, GT460 Video card, 3 Bluray optical drives, 5 printers, 2 scanners

I'm using Firefox 20 on Linux Desktop and Nexus 4. I rarely close the browser on my desktop and keep unread tabs, but something that irritates me is that whenever I send a tab from my phone, it never opens up unless I manually sync. I tried various solutions to adjust sync interval, but it doesn't work.

How do I adjust the sync interval so that it's quick? I won't mind running my own sync server if mozilla sync services won't permit high sync rate.

I forget the password of my Firefox Sync. When I try to reset the password by my yahoo mail ,I couldn't receive the reset email. I don't know if it's because of that my mail is ended with "@yahoo.cn".

I have lots of favourite bookmarks synced to the Firefox Sync. Would you please help me to get them back? Thank you!

This is really strange and very frustrating. I have Firefox on a MBP running OS X 10.8.3, for which I created a Firefox Sync account. It seemed like the initial sync went through ok, until I tried to link my second computer, a laptop running Windows 7. Both are running Firefox 19.0.2. When I attempted to link the second computer, I continued to get a message to try again; then when I cancelled that process, and returned to the MBP, I noticed a notification at the bottom of the Firefox window stating that the recovery key was wrong. It says "Sync encountered and error while syncing: Wrong Recovery Key. Sync will automatically retry this action" with a link to the Preferences next to it.

I figured I did something wrong, so I went back to Preferences to reset the recovery key. I picked the option that said I didn't have the other device - because, if I tried to enter the 12 digit code, it would continue to tell me to try again. I reset the recovery key, hit Continue, and it seemed to reset - in fact, I saw just under the recovery key text box, it said that it was successful; but immediately afterward, I would be back at the Sign In screen and the newly reset recovery key would be in the recovery key box, but would say "Wrong recovery key" directly beneath it and the error notification at the bottom of the firefox window would reappear as well. I tried having my Sync account deleted and recreated but the problem still persists.

A couple times I seemed to notice an issue about Firefox not being able to connect to the Firefox sync server, but that was rare so I don't think that is the cause. Am I missing something here or is there something else I can do to get this reset and working? Thanks in advance.

Mathew

I set up Sync on a Linux Mint os. I had to go back to Windows 7 os. Once I set up Firefox on the new os, I tried to recover the data from Sync, but I couldn't access it. I have my Recovery Key.

The error messages for sync aren't useful. I don't know what the problem is, other then "it gives an error."

It has "success" and "error" together. Is it saying that success failed? The log is in yoda-speak.

What is the error here?

1368837689324	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1368837690314	Sync.Tracker.Addons	DEBUG	Saving changed IDs to addons
1368841289323	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1368841289323	Sync.Service	INFO	Starting sync at 2013-05-17 18:41:29
1368841289324	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1368841289326	Sync.Status	INFO	Resetting Status.
1368841289326	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1368841465363	Sync.Status	DEBUG	Status.sync: success.sync => error.login.reason.network
1368841465363	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed
1368841465364	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.

Does "status.sync: success.sync => error.login.reason.network" and the surrounding messages indicate that sync sucess failed? What do the other messages mean? All I see is that will try again.

see also:

https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips?esab=a&as=aaq

http://askubuntu.com/questions/294222/

Over the last few weeks of having to reinstall my OS, I've had major problems getting Firefox Sync to do its thing and synchronise a couple of years worth of data. After a few minutes, I am receiving the following error at the bottom of the page: "Sync encountered an error while synchronising: Unknown error. Sync will automatically retry this action." Which is not particularly helpful in solving the problem!

As there are no tools provided to edit data "in the cloud", there is also no way I can see to remedy this by deleting any corrupt entries. Which does not seem very promising option to me for backing up this data, some of which is very important!

Firstly, I was wondering if anyone else has been receiving this error? And secondly, I was wondering if there was any way of manually downloading the data outside of Firefox if there isn't a remedy? I would really not like to use the nuclear option and reset my account. If it is possible to get it back then I'll be able to make a safe backup and transfer my information to xmarks, which I have found is more reliable. I guess you could argue I should be making backups like these in the first place if this information is so important, but I trusted the convenience and reliability of Mozilla to handle my data, especially as before Weave came along I had never realised how valuable keeping my history between computers can be!

I am having this problem between Mac, Ubuntu and Windows versions of Firefox 4. Hope you can understand my frustrations.

I did setup sync account. I go to https://account.services.mozilla.com/sync/ and I can log in. But my firefox keep giving me "Sync error" - Incorrect account name or password. Please try again.

Please help!!

Using Firefox 4.

I am running sync 1.5 (i also had the problem with 1.4) on firefox 3.6.10 on linux (fedora 13) kernel 2.6.37.7-56.fc13.i686 and sync does not synchronize anything.

I am able to connect to the server and view my quota, but that is it. If I try to sync my data i get "Error While Syncing" saying "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action. " Then I have a button that allows me to check the "Server Status" which brings me to a page telling me the servers are all up. I have the correct password and encryption key and my other two installs are working fine (on windows 7 and xp)

Sync works great but as soon as I add my Ubuntu machine I get the Sync Error and the only way to get out of the problem is to close the account on the Ubuntu machine and set up the account again on the Macs. I have one iMac, one Macbook Pro and one iPhone that all work with Sync. Only the Ubuntu machine with Firefox 4 b10 Pre Minefield causes the problem. All other machines also have Firefox 4 B9.

The very first time I loaded firefox on my laptop (which i bought only a couple months ago) the syncing worked just fine.

After i dont know how much time i started getting errors that the syncing was failing. I tried to reconfigure the syncing properties but started getting the error server incorrectly configured. I scoured the net looking for answers following all the troubleshooting that I could find.

One thing I notice is that when i choose I have an account it is supposed to load a key that i can use on my already synced devices but that never actually populates and it immediately kicks me to the user name password and sync key screen. This issue remained throughout the duration of all the troubleshooting below. Additionally I cant even create a new sync account on that pc as it fails everytime.

I have done the following in a effort to resolve this issue.

I created a new sync account using one of my other pcs I added a pc that was never on the sync account to it to verify it does it fact sync i uninstalled firefox 4 separate times deleting all the folders and even as far as the registry keys i tried using a lan connection vs wifi i updated windows

My computer; I have a lenovo ideapad with windows 7 and 8 gigs of ram with a amd processor

My LOG:

1308530082634 Service.Main INFO Loading Weave 1.7b1pre 1308530082645 Engine.Bookmarks DEBUG Engine initialized 1308530082646 Engine.Forms DEBUG Engine initialized 1308530082646 Engine.History DEBUG Engine initialized 1308530082647 Engine.Passwords DEBUG Engine initialized 1308530082647 Engine.Prefs DEBUG Engine initialized 1308530082647 Engine.Tabs DEBUG Engine initialized 1308530082648 Engine.Tabs DEBUG Resetting tabs last sync time 1308530082648 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 1308530082651 SyncKeyBundle INFO SyncKeyBundle being created for 1308530086186 Net.Resource DEBUG GET cached: 0 1308530086186 Service.JPAKEClient ERROR Error acquiring channel ID. Server responded with HTTP 0 1308530086187 Service.JPAKEClient DEBUG Aborting... 1308530123488 Service.Main INFO Logging in user mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3 1308530123489 Service.Main DEBUG Finding cluster for user mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3 1308530125046 Net.Resource DEBUG GET cached: 0 1308530125047 Net.Resource DEBUG Status 0 in Resource.get: retrying once. 1308530126636 Net.Resource DEBUG GET cached: 0 1308530126636 Service.Main DEBUG cluster value = https://phx-sync061.services.mozilla.com/ 1308530126637 Service.Main DEBUG Caching URLs under storage user base: https://phx-sync061.services.mozilla.com/1.0/mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3/ 1308530128303 Net.Resource DEBUG GET cached: 0 1308530128303 Net.Resource DEBUG Status 0 in Resource.get: retrying once. 1308530129607 Net.Resource DEBUG GET cached: 0 1308530129642 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available 1308530132819 Service.Main INFO Service reset. 1308530132820 Engine.Clients DEBUG Resetting clients last sync time 1308530132820 Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1308530132821 Engine.Forms DEBUG Resetting forms last sync time 1308530132822 Engine.History DEBUG Resetting history last sync time 1308530132823 Engine.Passwords DEBUG Resetting passwords last sync time 1308530132825 Engine.Prefs DEBUG Resetting prefs last sync time 1308530132825 Engine.Tabs DEBUG Resetting tabs last sync time 1308530132826 CollectionKeys INFO Clearing CollectionKeys...

the couple of lines that stand out to me are 1308530086186 Net.Resource DEBUG GET cached: 0 1308530086186 Service.JPAKEClient ERROR Error acquiring channel ID. Server responded with HTTP 0

appears it is trying to check some cache or something and cant find it so it just gives up....

please help I have spent countless hours trying to fix this.