Support Forum

When I open or save an attachment from an e-mail, it only opens or saves as "view attachment (xx)" I would like to be able to open or save the actual file, ie filename.doc, or filename.xls, or filename.pdf.

I use 1Password and have it installed as an add-on in Firefox. The button for 1Password has been disappearing upon booting up in the mornings 8 out of 10 times during the past months. I have checked the add-ons list and 1Password is installed and enabled. I have spent hours going back and forth with Agile Bits to problem solve, too. I have installed a new Firefox profile, upgraded to the latest Firefox version and 1Password version, reinstalled the 1Password extension several times -- and still it doesn't show up in the morning when I start up. Agile Bits is out of ideas and so am I. We'd like to get some help from Mozilla. Agile Bits has offered to talk to you directly to help solve this problem. My husband who works with Safari doesn't have any problems with his 1Password add-on.

Firefox is suffering from seriously annoying lag spikes on my mac, while other browsers work perfect. The problem is the worst when watching Youtube video's or when typing (text only appears after 1-2 seconds when the spike happens.)

I've tried the about:config stuff, I used Speedyfox, googled for days but nothing seems to be working. What's worth trying? I love Firefox and I don't want to switch to another browser.

Could it be firefox plugin process? It seems to be eating a lot of RAM from times to times (I updated Java and Flash).

Thank you

I go to a website that requires a Java plug-in. I downloaded the latest update (21) for Java 7 from Oracle but when I go to Add-Ons>Plugins in Firefox 20 the Java plug-in doesn't appear and when I do a search at the Get Add-ons nothing that mentions the Java Plug-in shows up. Where can I get the plug-in required to use with JRE7u21?

Mac OS 10.7.5, Firefox 20.0, Java Runtime Environment 7 update 21

Under fedora-10 Linux, firefox-17.0.1 worked well. After upgrading to firefox-18.0 (and also after installing later versions of firefox) when firefox attempts to start, it crashes with the error messages:

XPCOMGlueLoad error for file /usr/local/firefox.18.0/libxpcom.so Undefined symbol NS_CycleCollectorSuspect2_P Couldn't load XPCOM

I just updated to 18.0 yesterday. Since then, Facebook will crash FF upon login without fail. I can get to the main page (where I'd log in) but as soon as my home page starts to load, Firefox is unresponsive. I haven't noticed any issue with any other websites.

Flash and Java are all up to date, and I've checked my plug ins. I didn't have any issues with 17.xx, whatever was before 18 on the Release Channel. Any possible solutions/ troubleshooting I may have missed?

I'm running OSX 10.7.5, FF 18.0.

Whenever I click a link in firefox, whether I option-click it or right-click it and choose "Open in new Tab." Firefox lately always opens a new window, not a tab. For the life of me, I cannot get it to open a page in a new tab.

There was a time when I had one window open, and every time I would choose to create a new tab, it would create it in that window instead of the window I was currently in, but I have since closed that window, and now I cannot get a link to open in a new tab no matter what I do.

I have tried both selecting and deselecting "Open new windows in a new tab instead" In Firefox preferences, restarting Firefox in "Safe" mode, etc. to no avail.

How do I fix this?

I have all the latest versions of Firefox and the plugins...yet I have experienced this problem with the last several versions of FF - every 2 days or so the Flash Plug-in gets set to 'Disabled'.

To correct this I simply go in and re-enable it and the browser works fine again for several days.

I have done all the updates, the Flash update is the latest etc.

Any tips?

I no longer have a preview image in the print pane when I print from Firefox on my Mac running OSX 10.7.5. Safari has it. Chrome has it. Every other program has it. Just not Firefox. I have checked for an HP extension according to one suggestion, and I have none. I have disabled all superfluous extensions and add-ons. I have reset the print, and reset all print preferences according to Firefox help instructions. No difference whatsoever. Is it time to switch to Safari or Chrome?

Dear Sir,today they change Firefox and many things not working,my save bookmarks was delete it,and when i play Farmville, i can`t publish nothing ,even Gamers Unit is not working can`t open on Facebook

When I start up firefox, the original window displays my bookmark toolbar. But when I click a link where firefox opens a new window, not a new tab, the new window doesn't display my bookmark toolbar. I made sure that it was toggled to be on, and the original window has it, but the new one does not. I don't know how to fix it and it's really irritating because I use the toolbar a lot.

When clicking on 'tools' to got to 'options,' there is no 'option' to be found. Hence, I cannot go to tools to options to content to fonts and colors, and cannot change the default size of the browser. All documents I want to print from a website have the small font size.

I have a question about crashes. Every time when I did images search, my firefox crashed. And sometimes, when I opened firefox, web pages suddenly closed and crashed.

I went to support page, I tried software update, firefox update, plug in update, OSX update, security ware update,reset the firefox, open with safe mode(When I opened firefox with safemode, it didn't crash.). But I can't solve the problem.

Is this crash happen because of the internet security software? If you'll have time, Could you help me?

I purchased a HOW TO from the web, it said to bookmark that page that flashed up, so I could use it later, and that page was the ONE I was to USE. NOW WHAT? AND HOW DO I BOOKMARK SOMETHING?

The drop-down menu doesn't work and the search filed coding doesn't function properly in Firefox. It works correctly in IE, Safari and Chrome.

airportintel.com

I had a programmer install the code but he has been unable to determine why the site doesn't work right when Firefox is the browser. The search field sends the user to a specific airport for more information. Right now the only active airport site is SFO. The rest of the entries are for testing and don't go to a valid site.

Is there are reason for this and maybe a way to correct it. I've tried to clear the cache with no luck.

I had to shut everything down on my computer last night. Normally, I don't worry about it and just go to history and restore previous session (though often the option shows up automatically when I reopen FIrefox. When I go into history and click on the Show all History option -- it looks like EVERYTHING has been wiped out. Is there anyway to get that information back? I have a Mac and am wondering if I can get that information via Time Machine somehow.