Support Forum

I just installed Mac OS X Lion on my iMac, and now when I click on a web page with an embedded PDF, I get a blank page with the "click here to download plugin" icon. But when I click on the icon, I get a window saying a plugin can't be found. I am NOT running Abode Reader (apparently it doesn't work to open browser PDF's), just the native Preview app.

Can you help?

Firefox 5.0.1 on my Mac (OS X.6.6) is running very slowly. I have benchmarked it using a web based hardware accelerator http://demos.hacks.mozilla.org/openweb/HWACCEL/ vs. Safari and I am only getting 2 FPS vs. Safari's 42 FPS. I have tried creating a new profile as well as running in safe mode but nothing seems to help.

Any suggestions or help would be really great.

I have upgraded to OSX Lion and now Firefox does not work properly. Pictures, borders , links drop down menus etc on frequently used websites do not load . One example of this problem is Autotrader.co.uk, but there are many other sites that do not load correctly, even sites that do load take a long time

Safari loads these sites correctly and very quickly so I know my internet connection and the sites are OK

I have tried clearing my cache, cookies, and history etc but this makes no difference

I am running Firefox 7.1 and have had Adobe Flash repeatedly crash when trying to view videos on comcast.net and cbs.com. I have updated Adobe Flash to the latest version (according to the Adobe site) and yet the crashes continue. I need help.

I am running Mac 10.7.1. Firefox 7.1 Adobe Flash 10.3.`83.10

FireFox 7.0.1 is NOT compatible with Adobe Acrobat PDF Creator 1.0 on the Mac. (I am using a Macbook Pro 2011 model with OS X Lion 10.7.1)

Unfortunately the update to FireFox 7.0.1 resulted in the PDF Creator being set as disabled. This is extremely unfortunate and makes me very upset with Mozilla, an organization I have great, but diminishing, respect for.

Appeal to Mozilla:

1) Please, please, please provide a fix for this!!

2) Please, please, please make certain that future upgrades NO NOT BREAK such popular and wide spread application addons (like Acrobat PDF Creator). Or if they do, make sure there is a published fix. To NOT do this is to act in the very manner that has made Microsoft infamous, and it was this behaviour (not caring what they broke with upgrades) which gave so many of us reason to turn to Mozilla products in the first place.

I recently was prompted to update my Flash player and did so. Afterwards, Flash no longer worked. I get an error message saying "The Adobe Flash plugin has crashed. No report available." Reloading the page over and over, it never works. Does not work on any website I try with Flash.

OSX 10.7.2 Firefox 7.0.1 Using whatever is the most up to date version of Flash right now (can't figure out the version number).

I tried uninstalling Flash and re-installing, didn't help. Disabled all add-ons, restarting, no go. Tried restarting the entire system, still no go.

Works perfectly fine in Safari.

Firefox 5.0.1 does not support all the new features of osX Lion. When can we expect an update that will take advantage of the new full screen feature and the revamped multi-touch gestures?

I click on the rotating balls of download helper and it looks as though the download is taking only a couple seconds. Then, when I click on it to play it it doesn't work and says, The document “Barney_ I Hear Music Everywhere.mp4” could not be opened. The movie's file format isn't recognized. To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More.

I have a 2011 Apple Macbook Pro 13".

Any help is greatly appreciated.

Thanks,

Luke Wilson

Since I installed the latest version of Firefox, every time I attempt to view a Quicktime formatted video, I'm told to download Quicktime. I have a Mac and already have Quicktime. When I go to manage my Firefox add-ons, the Quicktime plugin is no longer there, nor can I find it to download.

Why?

I have spent days trying to get Netflix to work on Firefox, and hate Safari, but it works there.. Spent an hour with applecare looking at my computer, and they said that it must be firefox.. I have installed and unenstalled silverlightplugin, (it doesn't show as a plugin on Firefox plugin list, but it is installed in hard drive) I keep getting the message, "Just one minute more to watch movie, download silverlight plugin, I am on a MacBook pro, and am ready to give up Firefox if this cannot be fixed. I have talked to Microsoft, and they don't support macs except for their download that I am all too familiar with!!

In the past, whenever I popped down "Bookmarks" on the menu bar, there was often an "icon" or logo next to the bookmarks that made it easier to find things like email, airlines, etc. When the latest upgrade of Firefox installed, those useful symbols disappeared. Is there a way to get them back?

I updated to Firefox 14.0.1 and gmail will not open. Have been trying for several hours since the update. Other google sites work fine and I am able to open gmail with Safari, which makes me believe it is a firefox update issue.

Hi,

I want to auto save all my passwords without clicking on the prompt. I am reading there is a way to do that, although its called a "hack" so I am not sure how good it is.

Allegedly I need to make changes to a file called nsloginmanagerprompter.js. But I run a mac and I cannot see this file in my components folder. I run Firefox 5. (Upgrading it results is webmaster tools etc no longer working, which is why I am on an older version still)

Can you advise if I am doing the right thing by trying to do this with a "hack"? Sounds a bit dodgy. And if is ok to do it that way, why cannot I find this file?

Are you able to clarify?

Jen

hello all,

since upgrading to firefox 13 yesterday, the rss feed folders found in the 'bookmarks toolbar' sub menu don't load once you open them as they did previously.

so instead of a full menu of rss entries, you get 'open "google news"' and 'live bookmark loading' in the menu. then if you go back to the folder, the rss entries are finally displayed, but any read entries are marked as unread again.

if the bookmarks toolbar is displayed, the rss feeds are always available once you click on a particular live bookmark heading, eg. 'google news', and read feeds are marked as such.

any solutions are much appreciated.

thank you.