Support Forum

Hello,

In some pages, e.g. Twitter, and pages that load FB comments sections, I'm having problems with the certificates and the pages won't load. I don't get an option to add an exception either, therefore I cannot access pages.

I have pasted the error details below. Here is some important info for you:

Version: 9.0.1 <-- Upgrading is NOT an option, this is a corporate machine Connect via proxy: yes

I doubt very much that this is an issue with the connection, as IE and Chrome are NOT having this issue on the same connection.

Error I get:

This Connection is Untrusted

         You have asked Firefox to connect securely to twitter.com, but we can't confirm that your connection is secure.
         Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
       
       
       
         What Should I Do?
         
           If you usually connect to this site without problems, this error could mean that someone is

trying to impersonate the site, and you shouldn't continue.

          Technical Details
         twitter.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is not trusted.

(Error code: sec_error_untrusted_issuer)

Can anyone shed some light? The usual troubleshooting I've come across hasn't helped me much.

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Each time, FF pops 2 boxes to require the authentication.

The first time the pop-up window says: The proxy moz-proxy://xxx.xxx.xxx.xx:**** is requesting a username and password. The site says: "moz-proxy://xxx.xxx.xxx.xx:****"

If I type the username/password into the 1st windows. It is wrong. And the same windows box pops. I have to click the cancel button. And then...

The second one says:The proxy moz-proxy://xxx.xxx.xxx.xx:**** is requesting a username and password. The site says: "proxy"

I fill the username and password into it, it works well.

Does anyone know the reason why it work in this way! Could you please tell me how to disable the 1st windows box!

Thanks so much!

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