Support Forum

I unknowingly installed what I had thought been a persona from another site, but was actually the Brand Thunder extension Personas Interactive, which changed the new tab page and added other unwanted malware/adware and a virus. I have removed the persona and the add-on, but I think I should have disabled them first and done so in safe mode, not sure. The new tab page is now back to how I had it, but there seems to be some remnants in the about:config. Some are obvious, others I'm not so sure what they are and if they are even part of the leftovers. I'd like to know which ones are the remnants and if they are safe to remove from about:config.

These are the entries I found:

extensions.brandthunder.btpersonas.currentPersona user set string 437428

extensions.brandthunder.btpersonas.firstrun user set boolean false

extensions.brandthunder.btpersonas.installedTheme user set string 0b40d759-9986-49cb-ad76-389a3f8fb425@brandthunder.com

extensions.brandthunder.btpersonas.installedVersion user set string 1.6.2.8

extensions.brandthunder.keywordSearch user set boolean true

extensions.btMetricsLite.bid user set string ec4bda537a757075a580afa1ed8d3647

extensions.btpersonas@brandthunder.com.install-event-fired user set boolean true

browser.search.selectedEngine user set string WebSearch+ (this is in bold)

When I typed BrandThunder.com in the filter, there was three results, two of which are listed above. The third one:

extensions.register@pgport.com.data user set string {ef522540-89f5-46b9-b6fe-1829e2b572c6},0,9999,999.999.999,9999,|{c50ca3c4-5656-43c2-a061-13e717f73fc8},5300,5300,4.0.1,5300,fvd|fvd@kallout.com,5200,5200,4.0.1,5200,fvd|fbg@pgport.com,0,5100,1.6.2.8,4600,|kosa@kallout.com,5000,5000,2.0.1,5000,sm|ytvdh@pgport.com,0,4800,1.1.3,4800,|ytvdw@pgport.com,0,4700,1.1.3,4700,|btpersonas@brandthunder.com,0,4600,1.6.2.8.,4600,

What are these?

app.update.disable_button.showUpdateHistory user set boolean false (bold)

app.update.lastUpdateTime.addon-background-update-timer user set integer 1352818742 (bold)

app.update.lastUpdateTime.background-update-timer user set integer 1352818982 (bold)

app.update.lastUpdateTime.blocklist-background-update-timer user set integer 1352818862

(bold)

app.update.lastUpdateTime.search-engine-update-timer user set integer 1352818622

(bold)

extensions.bootstrappedAddons user set string {}

browser.search.order.1 default string Google browser.search.order.2 default string Yahoo browser.search.order.3 default string Bing

browser.aboutHomeSnippets.updateURL default string https://snippets.mozilla.com/%STARTPAGE_VERSION%/%NAME%/%VERSION%/%APPBUILDID%/%BUILD_TARGET%/%LOCALE%/%CHANNEL%/%OS_VERSION%/%DISTRIBUTION%/%DISTRIBUTION_VERSION%/

extensions.databaseSchema user set integer 5

urlclassifier.gethashtables default string goog-phish-shavar,goog-malware-shavar

urlclassifier.keyupdatetime.https://sb-ssl.google.com/safebrowsing/newkey user set integer 1353632794

browser.search.useDBForOrder user set boolean true (bold)

My Firefox version is 7.0.1 and my OS is Win 7. Any help will be apreciated, thanks.

Helly, my problem started with FF 6. It keeps freezing the whole browser after a few minutes. I think every 15 minutes it's freezing. Now I went to the helpforum and somebody gave the advice to deinstall FF. Run CC Cleaner. And then reinstall FF. I did that, and seems to work. It wasn't hanging anymore. BUT it came back!!! I don't have a clue why. I changed nothing to my pc. Now I have upgraded to 7.0.1 and the problem of freezing is still here. When it freezes, my whole pc freezes. I can do nothing else. please fix it!

Firefox is so slow that it is easier to load ie8 and use that. It runs fine. I uninstalled Firefox and rebooted. Did not fix. I ran Glary Utilities and it found 400+ fixes. and rebooted, and did not fix. This problem showed early this morning.

Mozilla has updated Firefox beyond the point where common third-party applications are supported. Javascript is no longer enabled with my browser.

Why does Mozilla now issue automatic software updates that render me incapable of viewing many sites simply because you haven't coordinated with your vendors prior to release? Can you slow down a little and wait until things are compatible?

the following message keeps popping up on Firefox

Browser settings change An unknown change was detected on your browser's search settings: Keep my current settings. I am aware of this change and approve it.

how can I get rid of it?

Drop in savings menu started coming up on web pages recently-shows up in upper right corner and usually about where the logout word is when you want to close a program upper right corner and shows coupons. not sure if they're usable as I did not ask to be shown anything by the program I did not add so I don't trust where it might take me. How can I eliminate it from the browser or block it from running in the browser? I just need some technical instructions on how to find it when it runs and stop it.

Everything is fine with Adobe flash player 10.3.183.10 , but once i updated it to 11.0.1.152. Every embedded flash content on every site i visited can not display properly.

This only started happening with Firefox 7, all previous version worked fine. When using "Save Image", Firefox will not remember the most recent location in which images were saved. It will instead randomly choose prior locations in which images were saved. When saving images, I save them in different folders to sort them properly, but firefox never remembers the most recent one used. This is INCREDIBLY ANNOYING because if I want to saving a group of images in a common folder, it constantly forces me to navigate to that folder instead of remembering the location of that folder from the last image saved there.

When my computer locks up and I am trying to access the internet through Firefox, one of the processes using over 6,000K is titled: Install Brain Service.

  Do you know what that might be?

I recently downloaded Firefox 7.0.1 and went to the addons page to check which extensions and plug-ins weren't compatible. I download all the newest versions, including Java, version 6.27, I restarted my browser but it said that this version wasn't compatible with the newest firefox.

I get a message where avideo should be saying i need to update my adobe flash player. When I check my firefox plugin status ,it imforms me it has disabled my older version of flash & to download the latest version. When I attemp to download the latest version of adobe flash at about 51% of the install it stops & gives me this message, "Please closethe followingprograms to continue Mozilla Firefox. How do I close Mozilla Firefox? Is there another flash player that is available that will download without problems?

Version 7.0.1 constantly goes "out to lunch" and becomes "Not responding" on Windows 7. How can I get back to version 6?

If not, I'll go back to friggin' IE. This is total BS!

AND it STILL happens with Version 8.0 so I guess I'll permanently be switching to Chrome. It's a damn shame...