Support Forum

Hi, I am basically getting crazy here after the update to firefox 18.0 yesterday. Firefox periodically causes very high CPU load, which makes it impossible to use.

http://img805.imageshack.us/img805/702/firefox18.png

The problem does not occur immediately after restart, but you can already see the spikes of CPU load in the taskmanager with a peak of ~4%. After a couple of minutes this will go up to almost 50% utilizing a whole core and causing the hangs.

I always used Firefox as my browser. Now I can't open Facebook nor does the weather channel page load correctly. I uninstalled Mozilla Firefox and then reinstalled it but it didn't fix it. I can get FB when I use Internet Explorer.

It seems like every time Firefox updates, my Java won't work on some of the games I play on pogo.com. It brings up a sign telling me to install Java, which I have and which is up to date. I clear my caches, make sure I have the latest Java version, delete older versions, and in the end, just don't go to sites/games that it is having problems with. Why does this happen? I've heard of the problems with the Java 7 version, and tried to go to the older version, but it still doesn't work. Then, when I went to the Mozilla site, it told me that Java has been blocked and to click on the block in the top corner to enable it for trusted sites. I don't have a "lego" block anywhere that I can click on, and in my add-ons page, it shows that Java is enabled. I'm getting extremely frustrated with this happening every time Firefox updates!

I try to get a addon and I only get this:

This Connection is Untrusted

         You have asked Firefox to connect

securely to services.addons.mozilla.org, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

       services.addons.mozilla.org uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

I try your automatic trouble shooter and it says this:

Connection failure

upgraded to version 18.0.2 Firefox started getting flash player fail message tried installing flashplayer11x32_mssd_aih.exe install windows just closes and still no flash in firefox

I have tried to update the RealPlayer(tm) HTML5VideoShim Plug-In (32-bit) and the RealNetworks(tm) Chrome Background Extension Plug-In (32-bit) as is was suggested but when I press the button next to them nothing happens. Have tried that a few times...still nothing happens.

I just upgraded to Firefox 18 & installed the latest Flash 11.5 r502, restarted Firefox, but the Flash plug-in still crashed! Going back to Flash 10.3 again! :(

Has been using 10.3 since months ago because all version 11 or later crashed Firefox no matter what kind of version is it. Has been very frustrated because some of the site or online applications are not compatible with Flash version 11 or less now!

When is this issue going to find a fix someday either from Adobe or Mozilla???

After logging in to the page of "http://selfcare.wdc.bsnl.co.in/irj/portal" website I cannot access inner pages/profile of the site. Even the site runs correct in Google chrome browser. That's the only reason I am running 1 extra browser when ever needed eventually and frequently.

The error shown on the page is "Sorry, your browser/program is not supported by Web Dynpro! ". I don't know whats this.

I AM CONTINUOUSLY GETTING THE FOLLOWING ERROR WHEN USING EXEL.COM SC3 PROGRAM V5.5 WHEN I CLICK ON THE CALENDAR FIELD: java.lang.NullPointerException.

PLEASE ASSIST ME IN FIXING THIS ISSUE STEP BY STEP IF POSSIBLE

Very frequently I keep getting the error message 404, server not found. This problem mainly comes up after I have been on the computer for a while, and I leave the web site that I'm viewing on for some time. I then return to the computer some time later, and when I try to refresh the page to update the info on the page (example: a weather site or yahoo stock market info) I keep getting, 404 server not found. When I try the option: try again, it does nothing to solve the constant problem. The only way I can get back to the web site and see updated info is to start firefox in safe mode. And, that does solve the problem. But why does this problem keep constantly occurring. And, why do I have to constantly have to restart firefox in safe mode to get going again. It would seem firefox should recognize this issue and solve it. I'm using what I believe to be the latest version, 15. Can someone shed some light on this issue? I did not have this problem with my older computer and an old version of firefox, version 3.6. But, since getting a new computer and using a new version of firefox, version 15, this problem constantly appears. Can some one help? Thank you.

I also now have a problem with words being highlighted on a page like Craigs List and when I mouse over an ad opens up. This and the selection Link pop-up on the bottom of the screen is most disconcerting.

After a fresh install, Firefox loads websites very fast with almost no lag. After a few weeks, it becomes slower and slower. Getting to the point where it wil take aboit 20 seconds to display the Top Sites/Bookmarks window. Then sometimes opening a page, the loading circle stops moving and it freezes the phone. After about 15 seconds everything works again. The only way I found to fix this horrendous problem is to go into control panel for Firefox and Clear Data. I dont like doing that because I lose all of my bookmarks. It seems the Cache always shows "0 bytes" so there never is nothing to clear out. I would like to know where this "Reset" function is for Android. I see they have it for Windows versions..but what about Android?

My phone is an HTC Rezound running stock Android 4.0.3 Thanks in advance.

Over the past few days, on logging in to www.imgsrc.ru, the following error message appears:

Network Error (tcp_error)

A communication error occurred: "" The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

I contacted the website managers, and they say there is no problem at their end, and suggested I contact you.

This problem has been occurring and reoccurring since November 2012, I receive a message on my desktop stating that I need to update my adobe flash player. I click to do this and am transported to the adobe flash player download site. I click the "download now" tab and receive the download instructions page. When the popup window appears I select "save file" as instructed. I am then transported to the Firefox download list where I double click the flash player install highlighted in blue. The next pop up window asks if I want to "run file". I click "run file" and nothing happens. (alternatively I get a pop up window that asks me to continue if I am the administrator and I click "continue" and nothing happens) The pop up windows previously mentioned list the source of the download as C:/users/"my name"/downloads and when I click "details" it says (sic) C:/users/"my name"/ downloads remove C:/file/users etc. Sometimes I will get a message saying file cannot be found at C:/users etc. Of course not, because the file is in firefox downloads and not in my user download file. Is there a way to fix this? The flash player is not listed under firefox plugins so I cannot disable it or change it. Incidentally, other download files for updates etc are working without issues, I did have to disable the adobe reader plug in so that I can view PDF files on other internet sites. I have Vista sP2 on Dell XPS 420 with Firfox version 18.01