Support Forum

I have tried reinstalling the Java Plugin for Firefox over and over and over again, but it says that I still need to install it when I go to a website that requires it. I made sure that the plugins page for Firefox says that it is enabled (which it is). Java works fine in IE for me, and Chrome. Firefox is the only browser where Java is not working.

Please help me, or I will be switching to a different browser. Thank you.

I have 2 issues while I'm using Firefox 15 a) flash player 11.4 crashing in Firefox and b) Firefox just not responding for 5/ 10 minutes at a time. I have Firefox 15.1 now and the so-called 'patch' for flash player as I'm now on version 11.4 flash player , I've disabled hardware acceleration to no avail and I'm sorry but the' Disabling Protected Mode in Flash' looks very complicated for the average user , and I don't have real-player. I have also tried 'safe mode with extensions disabled , it's OK for a little while but then starts hanging / flash crashing. I have started a new thread as this issue is on-going ( for me anyway) is it possible that the Firefox not responding issue is related to the flash player crashing issue I have because sometimes the two happen at nearly the same time for example Firefox hangs for 5/10 minutes then the flash player crashes ( sometimes Firefox hangs for 5/10minutes and flash player doesn't crash), either way using Firefox has become a nightmare for me these past few months , with all the flash crashes every 10/15 minutes and Firefox not responding every 10/15minutes it takes me forever to do anything on-line. ( I even had a not responding period of 5minutes as I was writing this .) Please any advice how to deal with the crashing of flash all the time and Firefox not responding/ hanging so often . I have included the crash reports IDs below.

I cannot change the search engine permanently. I changed in about:config manually the search machine. But if I put in a search string into the address, the "old" engine shows me the results again. Also in the search engine management on the right side (sorry, using german version, so I'm not totally sure about the right name) I cannot delete the engine. If I delete there the search engine, FF ignores my command. Thank you for helping me!

When I updated from 14.1?? UP to 15. My pages load slower. BEFORE update. Pages were fast, Have tried against Opera AND Internet Explorer. Both of those load like Firefox USE to. I have tried resetting,tweaking and reinstalling. Same issue. Is there a way to go back to 14? Or can I make 15 better? Like I said. SAME pages with other browsers load at least 30-40% faster.

So essentially, it seems that somehow my PC has picked up a version of the Google redirect virus. It is only affecting Firefox, and it seems to be a bit stealthier than previous versions. Essentially, 70% of the time I try and click on a search result (only the first one clicked per search), it will redirect me to a php script on a different server. It seems the script analyzes what I searched and attempts to redirect me to a phishing site that has related information about my search e.g. realgamerz.net and other shady URLs. I assumed it was a registry issue, but despite using all of the below virus/malware scanners nothing has been found. Is it possible one of my plugins has been compromised and that it has something to do with the Firefox software/Firefox plugins? Your advice is much appreciated.

1) Kaspersky Anti-Virus 2011 Professional 2) HijackThis 3) SuperAntiSpyware 4) Spybot S&D

If there are other recommended malware scanners you think I should try I would be happy to do so.

This is a freeze, not a crash, so I can't submit info to Mozilla. I've been through this in repeated updates, and it's only getting worse. FF used to be stable, now it's unreliable. I have OS X 10.6.8, fully updated. I have only 2 add-ons: Jave Applet Plug-in 13.8.3 and Shockwave Flash 11.4.402.265. It's entirely random, and usually with an ordinary site, with no video or pop-ups or anything moving. Force-quitting doesn't work; FF shows it's closed in the dock but the window is still open on the screen, and the beachball is spinning. It progressively freezes each app I click on, and finally I have to use the power button to shut down and restart. Again, this is getting worse, not better. I moved to FF because IE and Safari were so bad, but now FF is no better. Thankfully Word seems to save whatever I'm working on if I have to shut down, but email doesn't. With this kind of freeze, I'm not given the option to submit info to Mozilla - everything is frozen, the submit window doesn't even appear.

Certain websites do not load correctly, the webpage sometimes does not display. Upgraded to current version of Java, this did not solve the problem. The most blatant thing I noticed is that when I hit the plus button to open a new tab, the page that displays displays my nine most favorite websites, all nine have descriptions, but only two or three display the actual web page. I also have hotmail and when I try to load some pages directly from the e-mail I get the message Javascript needs to be enabled.

Noticed 27th Sept that although i can log in to hotmail and see a list of mails, i can't select an e-mail either to open or preview. Also no ads showing on RHS. I've tried in IE and hotmail is fine so it looks like a firefox issue. Disabled all plugins and rebooted but it's made no difference. Updated java plug in as said out of date and again rebooted but still no joy. Managed to log in to hotmail using firefox on an off site pc so must be my machine - any ideas gratefully received!

hi there i got this problem playing youtube videos.

ive have a laptop, and whenever i use an external mouse, and i move this mouse around on the youtube website, my videos freezes and lags like hell, so much that i have to close down firefox via the taskmanager.

the funny thing is that when i have that same external mouse plugged in, and i use IE to play youtube videos with, then there is NO problem at all.

so ive deduced that firefox must have a problem with using external mouse on a laptop.

to further test this i used youtube in firefox, with just the touch pad on the laptop, and no problem then ???

that dosent make sense

anyone knows of this ?

ive tried reinstalling bot mouse drivers and firefox, ive tried safemode, but still the same.

anyone can help ? ..

thanks in advance

I've been getting persistent "Adobe Flash 11.4 r402 has stopped working" messages . I am using Mozilla 15.0.1 Is this the fault of the Flash plug-in or Firefox latest version?

For instance, "cash" shows "prizealert.com-ni.net" as the link with an advertisement for prizes won.

• • Just hovered over one of the words and find that, if I pause long enough, another box pops up that says, "click to continue > by Text-Entrance". **

Right clicking on a link in page and selecting either open link in new tab or window does NOT work. Nothing hapens. Just started the other day. Also cannot use Ctrl and right click. Works in Chrome. Right click and paste, etc work.

I have Win7 (64). My Firefox 14.0.1 was working find with Adobe Flash 10. When Firefox upgraded to 15.0.1 and simultaneously upgraded to Adobe Flash 11. Now Firefox crashed as soon as I go to a site with Flash content (like cnn.com or youtube.com). As soon as I uninstall Adobe Flash completely, Firefox starts to respond again (but of coarse without displaying any Flash contacts as it was uninstalled). I even tried downgrading back to Firefox 14.0.1 and reinstalled Adobe Flash 11, and I get the same crashing results. As well as the same results when I uninstall Adobe Flash (meaning that is responds again, but without displaying Flash content). I also tried the same sequences in safe-mode, but still have the same issues.

I am seeing lots of posts regarding trouble with the new Adobe Flash 11, but no definative solution. Can someone please assist me with this. Or at least instruct me on how to downgrade back to Adobe Flash 10. Their site is not clear on how to do this.

Thanks

BTW - I have a second computer that is a complete cloned image of this machine (the only difference is the hardware setup is different, with different respective drivers). This second computer is not having any problems with Firefox 15.0.1 and Adobe Flash 11. Can this problem be caused by a hardware issue?

Every time I try to load an HTML5 webpage in Firefox 15.0.1 I get the "Error: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIDOMWindow.content] Source File: Line: 231" message. I checked the documentation at https://developer.mozilla.org/en-US/docs/XPCOM_Interface_Reference/nsIDOMWindow and it doesn't even show that this object HAS a "content" attribute. I have no idea what is causing this error since there is no module referenced, just the above source file line number. I checked the webpages being loaded and they don't even have line numbers 231 that I can detect.

The webpages seem to load and function correctly, but it is a nuisance to keep getting this error. Yes, I have a lot of extensions and add-ons in my Firefox, but since no module is ever referenced in the error message, I can only guess that the problem is in the basic Firefox core.

Thanks to anyone who can shed some light on the cause of this error.

My user keeps getting the "Check your plugin" page showing on startup. I need this page to stop showing regardless of any plugins that need updates. We use an outdated version of a plugin that we can not update due to a program that requires it. (vendor only updates software 4x a year)

Any way to remove this annoying page?

Firefox 15 is still missing the status bar. This is basic, basic functionality that any non-toy web browser should have. Cludges exist (the must-have-been-named-by-a-12-year-old "status-4-evar" extension) but they only do the job poorly (the status bar appears incorrectly named in the list of toolbars, for example). The status bar should be a built-in function of Firefox.