Support Forum

Starting about two weeks ago, I can no longer use my yahoo mail on firefox. It does not allow me to compose email messages, and I cannot click on emails to read them either. It works on internet explorer.

When I try to click on the account settings icon, it also does not work.

have managed to get rid of conduit but cant get whitesmoke off firefox and causes me not to be able to view movies on direct tv. there is no place to set search provider on whitesmoke actually no tools at all. Have deleted all versions and uninstalled firefox and it still hijacks seach engine and tool bar

I recently downloaded the Firefox update and for some reason when I type in a keyword in my address bar or Google tool bar... I am redirected to "Google Custom search"- not just Google.com SERPs. How can I remove this "custom" view?

Thanks Regina

Firefox continually crashes (approx. 6-8 times a day or more) due to Adobe Flash player crashing.

I'm running Firefox 13.0.1 and Adobe Flash 11.3.300.262

I noticed that since the second-to-last update of Flash Firefox has been crashing a lot. Before that Firefox crashed 'only' once a day or so.

Over the past few months I've read just about every thread related to Flash & Firefox and I'm not about to spend hours troubleshooting stuff, trying to disable hardware acceleration, etc, etc. I've done that before when the Flash-crash issue started a couple of months ago. (Also, Firefox is sometimes sending you automated crash reports, so you should have that data.) I would expect Firefox to simply "work" reasonably well, and as of the past couple of months or so, it hasn't.

W.T.F, Mozilla? I've used your browsers (Netscape) since the early 90s and have been quite happy - until recently, that is. As of now I'm having to go back to using Internet Explorer.

I sincerely hope Mozilla can finally resolve this issue as I still believe Firefox could be a great browser if it didn't "fight" with Flash all the time.

I'm unable to play videos of any sort in Firefox (YouTube, Vimeo, etc.). I've installed the latest version of Flash multiple times and I've downloaded the latest version of Firefox. I've also tried disabling Adblock and clearing the cache/history, but nothing works.

Anytime I run Firefox my audio runs through Adobe Flash Player 11.3 r300. The volume defaults at full volume which is too loud and hurts my ears anytime I'm on a site like Youtube. I was wondering if there was a way to disable this or if I could get rid of it completely. Thanks in advance.

i know i made a second post about this i messed up. so i cant watch any youtube videos on firefox but i can watch them on google chrome and internet explore. when i try to play a youtube video i cant cick play and the video is all black i post a screen and show you.

Specifically, the problem is this. When using a Flash player (audio or video) on any web page, while doing activity in another tab or window on the same browser, the sound or video stutters and chops up. Like, just mousing over links in a webpage will cause the sound to jump and stutter in time with the mouse actions. Happens with embedded audio players and video players alike. Really annoying. I reverted to an older Flash version a couple weeks ago and that fixed the issue.

I also posted about this in the Adobe Flash forum, since the problem arose when updating to the latest Flash Player version. I suppose the problem is more on the Flash end than in Firefox... though the new Flash update works well in Chrome and Safari and IE.

I downloaded the new version of firefox and am trying to revert back to the 11.2 version of the adobe flash player for a 64 bit windows machine, but it does not seem to work. I've downloaded it from this website (http://forums.adobe.com/thread/1022066) and went through the install process, however it does not show up in my Plugins. Any ideas to get it to work?

Anytime I want to view a video from within Firefox (YouTube or other) I am not able to view it. With YouTube I get the message "Error occurred. Please try again later." Other videos just give a blank page. I checked my plugins, they are all up to date. I am using Firefox version 13.0.1. I don't have this problem when I use other browsers such as IE. Any help would be appreciated.

After upgraging Firefox to version 13.0.1 it hangs on any(?) web-site with Flash. When flash is loading the browser hangs for a minute or so. When video comes to the visible area of the browser, it hangs forever. No memory growing, no processor used, no (not responding) is displayed. After manually killing process plugin-container it gets restarted immediately. After some quite long time it may report that some internal script is not responding (script is related to the ieTab plugin). Disabling plugin doesn't help, it complains about another plugin. All my colleagues have the same problem (we have similar configuration). Most of them have already gave up with Firefox and moved to Google Chrome, as the former became unusable. If the problem is not fixed soon, this can be the exodus of the whole large office.

FF keeps crashing - script errors on pretty much every site. Reset FF and it does no good. Add ons disabled, all extensions updated. This just started happening within the past few days. No viruses. HELP!!!!!!!!!

I click on the rotating balls of download helper and it looks as though the download is taking only a couple seconds. Then, when I click on it to play it it doesn't work and says, The document “Barney_ I Hear Music Everywhere.mp4” could not be opened. The movie's file format isn't recognized. To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More.

I have a 2011 Apple Macbook Pro 13".

Any help is greatly appreciated.

Thanks,

Luke Wilson

The other day I had an update for a program I already have. Like always it asked me if I wanted to install some toolbar and whatnot. And like always I clicked all the "No" boxes and updated like normal thinking it would honor my request.

It didn't.

Thinking I had just missed something I went to my Control Panel, Add/Remove Programs, uninstalled it and thought that was that.

It wasn't.

I get on this morning and it's still trolling my search engines and pages. I went to the Firefox help page to find any solutions but everything I've tried has failed! I've tried the "about:config" method where I reset all the Babylon stuff (they just come back when I restart) and I tried replacing it in the "keyword" section (it didn't even notice apparently).

I then ran Spybot four times and even ran a new program called Malwarebytes and it didn't change a thing. I even tried System Restore. Twice. Now I'm stuck with this program taking over my FF by adding advertisements in dumb places like all over Youtube and even in my typed text!

I'm at my wits end! There HAS to be some foolproof way of getting rid of it! PLEASE HELP!!

Installed Flash version 11.4.402.265 last night (e.g. clean install).

Using Window 7 64 bit and FireFox 13.0.1.

Computer very slow this morning and when I had 2 Flash instances open,it just about died.

Anyone tried this latest and greatest version yet?

Firefox is slow to load and once it loads my home page it just locks up. I can't click on anything, it just sits there. I have to use the task manager to quit it and restart my computer before I can get it to reload but the problems just repeats itself.

Flash Player loads the video and runs without crashing, but there is no sound. Reloading the page makes no difference. I cannot find any Flash Player "setting" that would turn the sound on/off. Firefox is oblivious to the situation.