Support Forum

I downloaded a free youtube downloader and told it I didn't want facesmooch, but it installed it anyway and now I can't get rid of it. I have tried going to the add-ons manager and removing it from the extensions, but there are no extensions listed, it isn't in add/remove programs, the file I downloaded isn't a folder so I can't "get in to it", and I have uninstalled and deleted all content related to the youtube downloader. Please help me get rid of facesmooch.

in trying to update adobe flash player i get error "action list not found"I have win XP 32 bit. Have removed old version from my computer before downloading newer version, still will not load.

A box popped up after I clicked on my friends names who I wanted to send requests to for help in the facebook game Castleville~the entire message inside the box reads as follows: 'ZDVIRALMANAGER--ONREQUESTDONE--ERROR! ZID-FBID Mapping Failed.'

in android firefox, the buttons : friend requests, notificatios & messages are working probably. while beside button of facebook menu doesn't work ! .. can you help with this ?

I love Firefox but of late the fastest Firefox they have is 3.6.28 which the fools have decided to discontinue upgrading! I started with Firefox 12, slow/crash. 11, ditto, 10.2, slow, 9 back to 4, slow as crap/crash crash crash! Looks like 3.6.28 will be it for me and live with the crashes. If addons are the culprit, Firefox should test 'em and ban the incompatible ones. Dunno why I'm asking again because unless I can talk to the makers of Foxy I'll get no concrete answers anyway. Foxy and Mozilla are the only browsers on the web that do not have email addresses for troubleshooting problems! Wish I could find a better browser than Foxy! Used to love it but now it's just plain BS! I depend on Henrietta for my livelihood (survey work, web ads surfing &c) and I need a reliable browser. Looks like Foxy ain't it and IE i even worse! Opera's great only incompatible with most of the sites I need to use! Any suggestions at all? Thanks I hope- keimanzero Scion of Anime of PA. Oh a word to the wise- if you use Web of Trust get rid of it! You'll need a special uninstall tool but WOT blocks every single site as unsafe and that includes this one and Firefox!

When I try to go to my inbox I get the message 'Your request is prohibited because it would cause a cycle'. I've tried exiting and reloading but the same thing happens

When I open Firefox I am getting a pop up error message

                      (Java Script Application)
                   Type error: text is undefined

                                         OK

If i click OK Firefox opens, but it is operating much slower since I started receiving the error message.

This "Untrusted Connection" thing is god-damned annoying. Websites that I've been using for YEARS... all of a sudden are "untrusted." I don't ***-**** care. How do I turn this feature off?

moderator edited out offensive language

I have AVG antivirus software as an add on - this worked with the previous version of firefox but no longer works with version 10. I use to find the information as to the safety of sites a major help as to whether to visit the sites or not. Is there any way I can reincorporate the AVG add ins or is there an alternative?

I have also lost HP smart web printing - is there a way I can re-instate or is there an equivalent?

The latest Flash download has incapacitated Foxtab, I have UN-installed it several times only to discover it goes back to original state when I re-install. I have UN-installed Firefox 4 times and this has made NO difference. There is clearly something VERY wrong with the Adobe Flash download.

I sometimes (but not always) get this error code when trying to access facebook: www.facebook.com uses an invalid security certificate.

The certificate is only valid for the following names:

 a248.e.akamai.net , *.akamaihd.net , *.akamaihd-staging.net  

(Error code: ssl_error_bad_cert_domain)

This is usually a problem for short time, but will reoccur throughout the day for 2-3 days, and then not be a problem for a month or more. I don't know what why this occurs, nor what I can do about it.

I use Firefox 10.0.2 and mac osx 10.5.8

Every time I upgrade, Firefox begins checking compatibility of add-ons every time it starts. And it brings up the "Hooray! Your Firefox is up to date" page every time too. How to fix?

I've seen a few posts about the AVG 2012 Search, but none match what I'm looking for.

My homepage is set to google.ca, and my quick search toolbar is set to google as well with all other search engines removed.

I didn't have this problem before until yesterday when I formatted my computer and re-installed everything.

If I type in the address bar terms to search, hit enter, it use to come up with a Google results page. Now when I type up there, hit enter I get an AVG secure search page powered by Google, and the address bar icon changes from a Google logo to AVG.

Only if I type in the address bar. When I open a new tab the cursor always defaults into the address window not the google search page so, always forget to click into the google page and type. In any case, if I search with the google search bar or on the google webpage it's fine, it's just if I type in the address bar and hit enter that I get this http://isearch.avg.com page.

Anyway to switch it back to google?

When I try to install -- /investools-events.webex.com -- firefox refuses to install and says it is corrupt - it is NOT corrupt and I want to install the program

Firefox is not recognized as a browser within Real Player, even after reinstalling Real Player. Worked OK prior to upgrading to FF ver. 10.0. The Add-onn is not recognized by FF ver. 10.0