Support Forum

When downloading with the "always ask which folder to download to" option, Firefox used to download by default to the last folder used for download, now it seems to choose at random from any folder which is unpredictable and causes delay and incorrect download patterns. How can I return to the previous, consistent and helpful option of downloading to the last folder used by default unless i choose another folder please?

I have been using the RealPlayer downloader to get video from the internet for months now, and for some reason it just stopped working tonight. I have tried everything offered as advice on this, but nothing works. I opened RealPlayer, and went to preferences, and turned off downloading and recording, opened Firefox, disabled the add on in the add-ons page, exited Firefox, restarted Firefox, and went to a video,watched the video, exited Firefox again, reopened RealPlayer, and reset the downloading and recording in preferences, opened Firefox again, and re enabled the add on for RealPlayer, but now it is saying , "Realplayer Browser Record is known to cause security or stability issues"?? What in the world is happening here?? Am I going to have to switch back to internet explorer as my browser because of this??

Ok I have a new problem with the new Firefox. I just updated my Firefox to the newest version. But while I’ve been using the old version I use a very good feature I liked about Firefox a lot .that was the cache folder and cache files used to create for using software like downloading so many kind of files like videos pictures and any content I’ve browsed on the net by Firefox. All those files been there in a folder in this location (C:\Documents and Settings\A\Local Settings\Application Data\Mozilla\Firefox\Profiles\r52ck3aw.default\Cache) and I could use that to preview all those files but now when I go to that folder there is just like thousands folders and none of my file is there you only can find a few of them. Please don’t tell me that I no longer have that folder and cache files like the old versions? Please help?

Java Deployment Toolkit shows up but not Java(TM) Runtime!

I installed a fresh copy of Mozilla Firefox and a the latest 64 and 32-bit versions of the latest Java then restarted my PC. When I run Java programs on my browser it says that I have a missing plugin...

It used to work before with the same version of Firefox but with the older Java.

I've seen the other questions like this, and everyone seems to be downloading Nightly version 18 and getting it to work, but the link doesn't work anymore. I tried downloading 20 from a similar link and it doesn't work. I've also tried adding -metrodesktop to the end of the file location in the command prompt, and that opens what looks like the version I want, but it's still on the desktop. Does anyone know the current solution to this problem?

I also now have a problem with words being highlighted on a page like Craigs List and when I mouse over an ad opens up. This and the selection Link pop-up on the bottom of the screen is most disconcerting.

According to this: http://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_is-the-pop-up-shown-after-a-mouse-click-or-a-key-press Firefox doesn't block pop-ups after mouse click. Is there a way to enable this, so i don't have to use a plugin for firefox?

Before I successfully installed the newest update for Java, whenever I went into the control panel I was able to see the Java thumb nail along with the other controls. After the update, I restarted my computer, went into the control panel and the thumb nail picture of Java was missing. I went into Java.com and had them check my computer for the latest download and it said it was downloaded successfully along with the new version which is SE7 U21 10.21.2.11. I checked the plugins through Mozilla tools and it is up to date. So, my question is, why isn't it showing in the control panel, and what has to be done to fix it? Thank you so much for your help.

Have WebSearch Engine on Firefox w/o my permission, I found out that I have to go to windows to C:\Program Files\Mozilla Firefox\searchplugings. But I do I do this? Firefox doesn't open because WebSearch blocks it!!!! I'm not an expert in this. Can you send me a step by step procedure to resolve this problem. Thanking you in advance, Victor.

In Firefox, on my FaceBook page and yahoo mail, there are Browse to Save ads everywhere! They are driving me insane. I disabled all add-onos and plugins and the problem remains. I clicked on on the ad and went to browse to save's site where they say they tell you how to uninstall it, but there is no way to uninstall it because it doesn't show up in plugins or add-ons. Help!

Before I changed internet service providers, I could type my search queries into the url bar and receive search results from Google. After I switched ISPs, my queries typed into the url bar are put into my new ISP's horrible search engine. How do I change it back?

I've already tried going to about:config and changing the value of the keyword.URL preference to "http://www.google.com/search?ie=UTF-8&oe=UTF-8&q=" but that didn't fix my problem.

New information since creation of the post:

My ISP is Optimum. I have opted out of DNS Assistance and still have seen no change.

When my search term is two words or more, I am directed to Google search results. If my search term is only one word, however, I am still directed to Optimum's search results.

I have been using Firefox for many years. In the past year the Google page has stopped showing visited links in another color. Options are normal. Links should change to purple when visited.

This has been happening for a long time now. There have been several Firefox updates since then. Is it a problem with my system?

EDIT: I have solved this problem on my end. It turns out that my mouse manufacturer had a 'helper' program that was screwing up the horizontal-tilt support. Quitting it solved the problem. To others having the same problem, I suggest checking your own mouse's helper utilities.

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I am given to understand that previous versions of Firefox supported horizontal scrolling when used with a scrollwheel mouse that supported tilt messages. However, I've been unable to get it to work on Firefox 20.0.1. I've tried disabling smooth scrolling, hardware acceleration, restarting in safe mode, but it doesn't seem to make a difference.

(The troubleshooting information below represents the usual configuration of my browser, without disabling any extensions.)

On the other hand, other applications seem to handle mousewheel tilts just fine; I've tried it with applications as simple as Notepad on Windows and they scroll horizontally in response to mousewheel tilts. I'm stumped; did Mozilla remove tilt support in later versions of Firefox?

This began with the search here infection. After removing this and the other related culprits, DownloadTerms 1.0 installed itself. This happened on 5/8 which is relevant because this little bugger seems to have changed in order to subvert successful removal tactics. There is no remove button in addons and I have run mbam and norton with no success. The only place I could find this app was in my app data folder, however there is no unist.exe. I deleted it from there, but I have no idea what, if any, effect this will have. I want this gone. I am guessing I could manually remove from reg, but I have no idea, and searches turned up zip, what the reg entry is. Is this thing even listed as malware in virus definitions?