Support Forum

I am having trouble getting Java to work in Firefox (Opera too) on Mac. http://www.java.com/en/download/installed.jsp?detect=jre tells me "We are unable to verify if Java is currently installed and enabled in your browser." Notice that when I access the page, Firefox wants me to activate Java in a pop-up. I did this.

I know that Java is installed because I can open the Java Control Panel. The setting "Enable Java content in the browser" is checked and Security Level is set to High. I have tried setting the security level to a lower setting, but that doesn't help.

I have verified that the Java plugin is enabled. I have tried clearing Java cache via the control panel - no luck.

I realise that Apple has blocked Java according to this article: http://appleinsider.com/articles/13/01/31/apple-again-blocks-latest-version-of-java-through-os-x-anti-malware-system. I have been able to get Java to work with Safari (this doesn't help for Firefox) by editing the file /System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/XProtect.meta.plist, but that is only a temporary solution, as it shouldn't be necessary to do this edit.

Version details: Mac OS X 10.8.2 Firefox 18.0.1 Java version 7 update 11

I have a Windows 8 laptop on the Beta channel. I updated to Firefox 22 Beta yesterday and noticed that the Roboform toolbox was missing. I reinstalled Roboform, just to make sure, but it was not present in the browser windows, nor is it on the Toolbar menu. It does show as an installed add-in, and the toolbar is present in I.E. 10 and Chrome.

I have my system set to minimise windows by double-tapping/clicking them on the title bar. It works for most of windows (iTunes being exception). It's a system preference thingy, so it should work across all the board. After the recent update to 21.0, my Firefox is unable to minimise by double-tapping on the title bar anymore. Is there anyway to fix this issue, or will this be solved in the next update?

Realplayer download feature (cursor over a youtube video, "download this video" pops up) has recently quit working for me (I've been using it for months). I've searched knowledge bases and forums extensively and tried all the suggestions., such as rolling back from Flash Player 11.5 to 10.3 (no luck), disabling/enabling RealPlayer Download plugin in Firefox (no luck), etc. The one suggestion I'd like to try but can't is going into RealPlayer preferences and enabling/disabling the "Download and Record" function. I can't because all I have in my preferences is "Recording" and the options have nothing to do with downloading. None of the RealNetworks/RealPlayer support sites are helpful at all...

However, the download feature works just fine in Internet Explorer

My company uses Outlook and Lync on Windows 7. Prior to upgraded to Firefox 21, I could open an appointment in Outlook, then click on a "join the call" link. This would trigger a page in Firefox, that would in turn trigger the Lync application to launch the call.

Since the upgrade, instead of launching Lync, it takes me to a page that offers options such as "join meeting using your web browser," "download and install Lync Attendee," and "use Communicator." This is not the desired behavior. Pasting the "join the call" link into Internet Explorer and Safari for Windows executes the correct behavior. It's as though Firefox is not aware of Lync. This behavior literally started after the updated to Firefox 21.

How do I correct this?

I do not like the search engine Bing - it posts nasty images automatically when I pull up my Mozilla Firefox. How can I remove it completely from showing up with Mozilla and if possible how do I make Google automatically be the search engine that accompanies Mozilla?

Before I successfully installed the newest update for Java, whenever I went into the control panel I was able to see the Java thumb nail along with the other controls. After the update, I restarted my computer, went into the control panel and the thumb nail picture of Java was missing. I went into Java.com and had them check my computer for the latest download and it said it was downloaded successfully along with the new version which is SE7 U21 10.21.2.11. I checked the plugins through Mozilla tools and it is up to date. So, my question is, why isn't it showing in the control panel, and what has to be done to fix it? Thank you so much for your help.

I am from Bangladesh. I have to frequently visit Bangla websites. Although chrome and opera mini supports Bangla Firefox for Android does not( What is the problem with Firefox). At least I could not find a way. Can anyone help me to see Bangla in Firefox?

In Firefox, on my FaceBook page and yahoo mail, there are Browse to Save ads everywhere! They are driving me insane. I disabled all add-onos and plugins and the problem remains. I clicked on on the ad and went to browse to save's site where they say they tell you how to uninstall it, but there is no way to uninstall it because it doesn't show up in plugins or add-ons. Help!

Missing options of "Enter Private Browsing" "Open new tab" and "Open new window" when right click (right context menu) firefox icon on taskbar.

i already tired complete uninstall and reinstall, but the options are still missing. print scr: http://www.freeimagehosting.net/9znkp

Thank You in advance for help. Best regards

some key words in different web site are in blue for you to click on to get information i move the mouse over to one and a bubble window comes up about Coupon Drop Down..i have tried everything to get rid of this in the browser there no add/on with it and no extensions with it and its not in windows add/remove programs this only happens on firefox not on IE i have run melware and nothing comes up some how i know theres away to remove this but im lost i tried everything but reinstall firefox..i would do that but i dont want to lose my bookmarks or my other settings or my skin...any ideas i need so help please

email me at missouriman57@sbcglobal.net

Since upgrading to firefox 20.0.1 my download helper is not working like it used too.

Before updating to Firefox 20.0.1 I would click on the "Download Helper" icon and choose what format I want to download, then a box would open and show my various downloads in progress. Instead I've noticed that instead of the the normal box opening there is this little arrow in the right-hand corner that I have to click on in order to see what is downloading and when I close the browser the progress box that I used to be able to see is no longer there and also I am now UNABLE to continue downloading like I was able to with downloadhelper!!!

I can't speak for anyone else but I prefer using Downloadhelper as opposed to the so-called downloader that has been built into Firefox 20.0.1.

How do I get the download helper to work like it used to and how do I get rid of that annoying download arrow in the right had corner?!

If the powers that be are going to make improvements concerning security I'm all for it but I want to the option to choose whatever addons I want to use without having them made unusable whenever there is an "upgrade".

Suddenly my home page changed from Google to Bing and it refuses to let me change it back. I went to tools/options and clicked on use current page to try to get it back which worked fine in the past but I've tried six times and it's just not working. Please help!

                                                         Thank You

Windows XP FF 20.0

I have Adobe Acrobat X 10.1.6. and the plugin checker says its out of date.

I don't think it is, it's just not Abobe Reader.

I don't want to have both Acrobat and Reader. When I do, then there's two different plug-ins in FF, but they both have the same names, but they seem independent and it just seems messy. It looks as if the same plugin is on there twice, one updated and one not updated, but it doesn't seem possible to remove either one. Which is actually good, b/c one is for Acrobat and one is for Reader, which I didn't realize until I started looking into all this mess. Also, there's no point in me having Reader if I have Acrobat.

It's weird that the plugin checker says the Acrobat plugin is out of date and directs me to the Reader 11 download to update it, eventhough I already have Reader 11 (thanks to the plugin checker). In other words, the one that is updated is Reader, but the one that is supposedly out of date just directs me to a DL that I already have installed. Sorry if its confusing.

Now I downloaded it, and have since uninstalled it, but it seems well-known that there can be issues with dl'ing Reader when Acrobat is already uninstalled (or something), as well as when uninstalling one or the other, so now I am nervous, because I didn't take any precautionary measures when dl'ing or uninstalling Reader.

I almost feel like I should uninstall everything (if possible) and just start fresh.

Anyway, point is, the plugin checker is wrong, right?

I try to change the default search engine in the search bar (to Google) by following your instructions, including by deleting all the other available options, but every time I re-open Firefox, all the other search engines have re-appeared and the default engine is Yahoo, not Google.

I try to get a addon and I only get this:

This Connection is Untrusted

         You have asked Firefox to connect

securely to services.addons.mozilla.org, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

       services.addons.mozilla.org uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

I try your automatic trouble shooter and it says this:

Connection failure