Support Forum

Здравствуйте! Подскажите пожалуйста, что предпринять в такой ситуации: браузер не запускается, а выдает следующее: "Не удалось загрузить ваш профиль «Firefox». Возможно, он отсутствует или недоступен." Возможно ли восстановить работу firefox? И если нет, то каким образом можно перенести все сохраненные закладки? Заранее спасибо за ответ.

Even after I visit several websites, the pinned icon on my Win 7 taskbar for Firefox 21 does not show any visited websites, nor does it show tasks like "Open new tab," or "reopen last session."

I just recently reinstalled, and did see my "bookmark.htm" file in the jumplist under "recent," but no websites have appeared since then. Also, my privacy settings default to "Use custom settings for history," even after I reset them to "remember history."

Just updated from XP to windows 7. I exported bookmarks from Firefox and have tried to import them. When I push the open bottom in the import dialog box after selecting the html file the box goes away but no bookmarks are imported. Anyone have a solution for this?

Thanks,

Richard

My firefox on my android phone crashed which seems to caused all my bookmarks to gone missing!

Is there something i can do to maybe recover them?

This happened on Firefox BETA. (in case this is relevant or important information.)

edit: my browsing history is gone too. strange. it looks like it resetted everything after the crash?

I am getting really mad with FF after I began using Netscape many years ago, today the update to version 20.01 was applied and after that and checking all the add ons and plugins my bookmarks just dissapeared, I am really mad, it is not the first time and ithappens in all my Pc' running FF in XP and Windows 7, now I can get to the.json file but also when I try to restore the file the script on this page may be busy appears again and again and again so I'm not able to restore my bookmarks, really I'm tired of this FF problem. I have also uninstalled completely the software and the %$#^$&^% persists. Is it some kind of sabotage so we migrate to Chrome, just let me know and will forget abot FF and will use again IE. Also this (*(*& ,json file type is a curse to users, we can not work with it neither we can manage the information inside. So what can I do to restore my bookmarks from outside FF.

I have many folders and sub folders. I have accidentally dropped a folder in another totally unrelated folder and cannot find it. I know that it is there because when I search there is material in the folder. How can I find it? !!!!! thanks, Pianonanda

After installing FF21 (win7 pro) when I tried to "bookmark all tabs" from an open tab context menu, instead of the place for the name of the save being blank, it had the name of an old bookmark that seemed to be random. I restarted FF and restarted in Safe Mode, but that did not fix anything. Then I reset FF and that did not fix anything. In fact now when I click Ctrl+Shift+D or use the tab context menu I get a dialog like I am saving a new bookmark, not bookmarking all tabs. There is a place for the Name Location Folder Tags Keyword The only add-ons I activated after doing the reset are Numext 0.7.3, Theme and Font Changer 7.1, and Roboform 7.8.9.5, all of which I have been using for years with no prior problems. Note: After doing the reset, I tried Bookmark all tabs before I enabled any add-ons, and experienced the same problem. I have a screenshot of what I get when I try to use bookmark all tabs.

Just installed Firefox 18 and now when I hover over bookmarks they get blacked out, why?

Windows 7 ,Lenovo G580, 8Gb Mem, 4GB AMD radion graphics card, no other changes other than installing FF18

Have Firefox 20.0 I right clicked one of my downloads on the downloads list . It erased the whole entire list away. I want to restore all my list of downloads back in the library list I think they call it. This is the fault of that new crappy 20.0 update. I liked the old way better. Had open, go to containing folder, view download link, remove from list...... Who would put erase entire list in one click was a jerk. And the horrible left column baloney I can't stand. The green arrow is awful too. Firefox is like ebay now. A million lousy unwanted changes making it worse.

Please tell me how to restore my list of downloads. Where you click tools then downloads. And If can get them back. Tell how to put downloads back like 19.0 looked worked no arrow, no column no lousy right click drop down. Step by step please I'm a novice not bill gates.

i went to my bookmarks, and only a tiny bit of them are there. where did the rest of them go. my newest ones. i tried system restore, did nothing. how can i get these back. all of them

I would like to be able to import my bookmarks from one browser (dolphin jetpack) to Firefox - but only using one device. I do not have a second computer and only use my tablet - a Samsung galaxy note 10.1. is there anyway of importing without syncing with another device?

I tried to right click on bookmarks in "Bookmarks Toolbar" which are "Inside a folder" or under "Show more bookmarks" to delete or rename them but nothing happened! like i didn't right click at all

but if a bookmark in Bookmarks Toolbar is not in a folder and is not under show more bookmarks its ok and i can right click o manage it

Now to delete a bookmark inside a folder i have to drag it outside and then right click and delete it or use bookmarks library, which is really annoying, shouldn't we be able to right click on bookmarks inside folders and delete them there?

Is there any shortcut key for example holding command and clicking to rename or delete a bookmark until this bug is fixed?

I visited a new site and because I was resetting a password I dismissed the prompt asking whether I wanted to save the password. Now I have reset the password and want to save it the prompt box isn't appearing because I dismissed it the first time instead of checking the 'not this time' box.