X
Tap here to go to the mobile version of the site.

Support Forum

Total questions: 77

3 questions in the last 24 hours have no reply. Help solve them!

96%

Sort and Filter

Filter

Enter a tag. For example: "Firefox 14.0", "Windows 7", "crash"

Top Contributors

  1. cor-el
  2. jscher2000
  3. philipp
  4. Tylerdowner
  5. John99
  1. iamjayakumars
  2. MandoAtef
  3. the-edmeister
  4. ideato
  5. feer56

56

new this week

29

replies

161

have this problem

Warning: Unresponsive Plugin; Shockwave flash may be busy, or it may have stopped responding.

I've been using firefox for a really really long time, and I play quite a lot of facebook games. Yesterday morning, things were working perfectly fine, but later in the d… (read more)

I've been using firefox for a really really long time, and I play quite a lot of facebook games. Yesterday morning, things were working perfectly fine, but later in the day, I suddenly started getting these shockwave errors. I can't recall downloading anything and I must have uninstalled and reinstalled the flash player at least 8 times. It's honestly starting to frustrate me. I love firefox, but if the browser refuses to work, I probably won't be using it for much longer.

Solved
Contributed

33

new this week

2

replies

33

have this problem

"Copy Link Location" is missing in the context menu

After upgrading to the firefox 20.0.1 some of the context menus are not functioning properly. One of them is "Copy Link Location" and Search Keyword , Almost all the time… (read more)

After upgrading to the firefox 20.0.1 some of the context menus are not functioning properly. One of them is "Copy Link Location" and Search Keyword , Almost all the time it is showing the image related menu items.

here i would like to mention that i disabled all the extensions and the situation was same.

Solved
Contributed

29

new this week

19

replies

146

have this problem

Shockwave flash causes Firefox to crash

My Firefox crashes when trying to open 75% of web pages. I get the windows standard "Firefox is not responding" window after it freezes while trying to load the page. I h… (read more)

My Firefox crashes when trying to open 75% of web pages. I get the windows standard "Firefox is not responding" window after it freezes while trying to load the page.

I have singled out the problem to be the Shockwave Flash (11.5.502.149) plugin as everything works correctly with this disabled.

I have tried updated flash, uninstalling and re-installing it and the same with FF but nothing seems to work so far.

Solved
Contributed

25

new this week

40

replies

135

have this problem

How to turn off the "untrusted connection" thing?

This "Untrusted Connection" thing is god-damned annoying. Websites that I've been using for YEARS... all of a sudden are "untrusted." I don't ***-**** care. How do I turn… (read more)

This "Untrusted Connection" thing is god-damned annoying. Websites that I've been using for YEARS... all of a sudden are "untrusted." I don't ***-**** care. How do I turn this feature off?

moderator edited out offensive language

Solved
Contributed

24

new this week

12

replies

72

have this problem

Flash Player 11.7 causes my video sound (youtube and anything else using Flash) to randomly cut in while watching. What is causing this and how do I fix it?

So, after updating to Adobe Flash 11.7...I can no longer watch a single video anywhere on the web without the sound randomly cutting out. Flash does not crash, it just st… (read more)

So, after updating to Adobe Flash 11.7...I can no longer watch a single video anywhere on the web without the sound randomly cutting out. Flash does not crash, it just stops playing the sound and keeps playing the video. I can rewind the video to a time before it cut out but then it cuts out again RIGHT as I rewind to a new point in the video. Where as before in the location I rewound to, it did not have the sound cut out before when I first watched up to and past that point. I have no idea what has caused this (except or maybe Adobe screwed something up).

Does anyone else have this issue? And what have you done to solve it (if you have)? Also, if this a Firefox only issue? Or is it everyone Web browser?

Thanks for any help given.

Solved
Contributed

23

new this week

4

replies

54

have this problem

I have too many options when I right click

Whenever I right click anywhere on a page in Firefox the menu shows every options, even stuff out of context, like View Image or Mute, when there is no audio or image. It… (read more)

Whenever I right click anywhere on a page in Firefox the menu shows every options, even stuff out of context, like View Image or Mute, when there is no audio or image. It also shows no spelling suggestions on misspelled words. Screenshot: http://i.imgur.com/ttetWpm.png

Solved
Contributed

22

new this week

19

replies

145

have this problem

How to fix Shockwave Flash version 11.6 r602 Causing Firefox to Crash?

I just loaded windows 8 onto my system and placed Firefox version 19. as my web browser and went to Youtube and updated flash to the Version it was looking for which in t… (read more)

I just loaded windows 8 onto my system and placed Firefox version 19. as my web browser and went to Youtube and updated flash to the Version it was looking for which in this case is 11.6 r602 and now everywhere that I go on the web the plug in pops up says it fails and locks up my firefox. I have done what the suggestions have said

1. Made sure system was up to date 2. Lowered hardware and flash acceleration 3. changed firefox settings 4. have done numerous re-installs of firefox and flash

I had to start using google chrome Please help I like fire fox better

Solved
Contributed

22

new this week

7

replies

72

have this problem

The Adobe Flash plugin has crashed help

It started happening after i updated my flash plugin version 11.6.602.180 activeX version not installed . I've re installed the flash plugin many times and i have updated… (read more)

It started happening after i updated my flash plugin version 11.6.602.180 activeX version not installed . I've re installed the flash plugin many times and i have updated my firefox 20.0 every thing i updated dosn't even fix it.I have try all the regarding crashes in firefox,but i have tried all the methods all is updated and still keep constantly crashing i also have Google chrome install on my window.? How do i fix it to not crash any more like this?

Hers the list of all the submitted crash reports in sky-drive https://skydrive.live.com/#cid=0379D37A732CAE9F&id=379D37A732CAE9F!124

Solved
Contributed

19

new this week

12

replies

155

have this problem

Firefox has become extremely slow in the recent times

Firefox suddenly has become very slow. It takes too much time to load all websites and even the typed words and scrolling has a great delay in appearing. It becomes unres… (read more)

Firefox suddenly has become very slow. It takes too much time to load all websites and even the typed words and scrolling has a great delay in appearing. It becomes unresponsive very often. I tried reinstalling it and even reset it. Its becoming a pain to use this to surf the net. Please do help!!

Solved
Contributed

19

new this week

2

replies

74

have this problem

Untrusted Connection = Suddenly firefox won't load Facebook! :(

facebook was working fine now suddenly I get this stuff about them not using a trusted security certificate and firefox won't open the site AT ALL! :( SEE BELOW This Conn… (read more)

facebook was working fine now suddenly I get this stuff about them not using a trusted security certificate and firefox won't open the site AT ALL! :(

SEE BELOW

This Connection is Untrusted



         You have asked Firefox to connect

securely to www.facebook.com, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.


         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.




       www.facebook.com uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided. The certificate is only valid for FF

(Error code: sec_error_unknown_issuer)

Solved
Contributed

15

new this week

4

replies

244

have this problem

Why does my Firefox keep crashing?

My Firefox keeps crashing. I've uninstalled it, reinstalled it, run it in safe mode, and nothing seems to prevent the crashing. I completely deleted all of the old Firefo… (read more)

My Firefox keeps crashing. I've uninstalled it, reinstalled it, run it in safe mode, and nothing seems to prevent the crashing. I completely deleted all of the old Firefox files before reinstalling it, but even the fresh clean version keeps crashing. The crashes happen almost immediately. I open the browser, try to load a site, and the browser crashes within a few seconds.

Solved
Contributed

15

new this week

2

replies

205

have this problem

how to enable cookies

i am trying to enable cookies to login to http://wordpress.com and it says to enable cookies but i don't know how.

Solved
Contributed

15

new this week

5

replies

101

have this problem

Firefox allways opens with "this is embarrassing." Firefox is having trouble recovering your windows and tabs.

Please provide some specific direction for this error message. This message happens each time I attempt to launch Firefox. If I click restore, it will load Firefox. But t… (read more)

Please provide some specific direction for this error message. This message happens each time I attempt to launch Firefox. If I click restore, it will load Firefox. But to do this each time is very bothersome.

Other information on this error page:

This is usually caused by a recently opened web page. You can try: Removing one or more tabs that you think may be causing the problem starting an entirely new browsing session

 Close     Restore
Solved
Contributed

14

new this week

14

replies

131

have this problem

A script on this page may be busy, or it may have stopped responding https://fbstatic-a.akamaihd.net/rsrc.php/v2/yG/r/rEq55HRbeKE.js:64 how do I fix this?

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. https://fbstati… (read more)

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. https://fbstatic-a.akamaihd.net/rsrc.php/v2/yG/r/rEq55HRbeKE.js:64 This script pops up no matter what page I'm on every 15 - 20 mins. How do I fix it?

Solved
Contributed

14

new this week

12

replies

117

have this problem

audio and video problem when streaming after flash player update

After i updated to the latest flash player (11.7) I have problems with video streaming. The video plays but after a while the audio stops and the video will keep playing … (read more)

After i updated to the latest flash player (11.7) I have problems with video streaming. The video plays but after a while the audio stops and the video will keep playing but will also stop after a few seconds. Is the new flash player update at fault?

Solved
Contributed

14

new this week

1

reply

43

have this problem

How do I install Firefox 64-bit? Firefox automatically installs 32-bit on my computer and it's not working.

Ever since February (some kind of update happened), Firefox has basically died on my computer. I open it and only for a few moments does it work with any kind of speed, t… (read more)

Ever since February (some kind of update happened), Firefox has basically died on my computer. I open it and only for a few moments does it work with any kind of speed, then it literally dies to a snails pace. It takes minutes even to scroll a screen or open a menu screen. And that's just being on the Mozilla site. Forget about trying to open any other significant websites. I have tried everything from reinstalling, resetting and disability plug-ins. I will say that the Firefox Icon at the bottom of my screen shows a security shield on it, which didn't use to be there. I really need help. I've been forced to use Chrome, which did work fine, but I can't stand it. SAVE ME PLEASE!!!!

Solved
Contributed

12

new this week

15

replies

705

have this problem

Unable to login gmail, browser's cookie functionality is turned off. Please turn it on, even after clearing cache, cookies unable, enabling cookies, don't work

Unable to login gmail. After entering user name and password, says, Your browser's cookie functionality is turned off. Please turn it on. Even after clearing cache and co… (read more)

Unable to login gmail. After entering user name and password, says, Your browser's cookie functionality is turned off. Please turn it on. Even after clearing cache and cookies, enabling cookies, starting firefox in safemode, resetting firefox, Says the Same thing. I have tried all troubleshooting information provided by mozilla support and all were unsuccessful in solving the problem. I have the same problem with internet explorer and chrome also.

Solved
Contributed

12

new this week

5

replies

12

have this problem

Workaround for font issues caused by IE10 update

There is a lot of discussion on https://bugzilla.mozilla.org/show_bug.cgi?id=812695 about the right workaround or how to apply it. I'm starting this forum thread to move … (read more)

There is a lot of discussion on https://bugzilla.mozilla.org/show_bug.cgi?id=812695 about the right workaround or how to apply it. I'm starting this forum thread to move the discussion.

From the bug the current workarounds are:

  • in about:config set gfx.direct2d.disabled to true
  • in about:config set gfx.content.azure.backends to cairo instead of direct2D
  • Uninstall IE10 and update KB2670838
Solved
Contributed

11

new this week

18

replies

143

have this problem

ordinal 459 could not be located in dynamic link library.urlmon.dll What the heck is this and how do I fix it?

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program… (read more)

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

Solved
Contributed

10

new this week

1

reply

24

have this problem

Youtube videos cut short.

Firefox Aurora 21.0a2 running on Windows 8 Pro x64. Extensions & Addons installed: Adblock Edge 2.0.3 App Button Remove 1.0 Cleanest Addon Manager 7.0 Greasemonkey 1.8 Gr… (read more)

Firefox Aurora 21.0a2 running on Windows 8 Pro x64.

Extensions & Addons installed: Adblock Edge 2.0.3 App Button Remove 1.0 Cleanest Addon Manager 7.0 Greasemonkey 1.8

Greasemonkey script installed: Youtube Center 1.31.3

Problem: Whenever I watch Youtube videos there is a chance that the videos will be cut short for seemingly no reason. I originally thought that the fault was with the addon Tweak Network which I removed. After doing some testing I believed this to have solved the problem but alas, it still remains although not to the same degree as before. I've tried to disable each addon one after another and none seems to solve the problem. FWIW my internet has been acting dodgy as of late but I haven't really lost the connection or experienced anything wrong except 50% slower speed than usual.

Solved
Contributed