X
Tap here to go to the mobile version of the site.

Support Forum

Total questions: 89

10 questions in the last 24 hours have no reply. Help solve them!

88%

Sort and Filter

Filter

Enter a tag. For example: "Firefox 14.0", "Windows 7", "crash"

Top Contributors

  1. cor-el
  2. jscher2000
  3. philipp
  4. iamjayakumars
  5. Tylerdowner
  1. the-edmeister
  2. ideato
  3. John99
  4. feer56
  5. amitshree

1

new this week

2

replies

1

has this problem

when logging in to my Mindbody scheduling program, the characters I type in the username and password box appear in the address search bar above. can't log in

in other words I cannot log in to the site Mindbody, because when using Firefox when I start to type in my username the letters show up in the address bar above, and not … (read more)

in other words I cannot log in to the site Mindbody, because when using Firefox when I start to type in my username the letters show up in the address bar above, and not in the username box. The same goes with the password box.

Solved
Contributed

1

new this week

8

replies

1

has this problem

Firefox doesn't restore my profile settings

Hi All, I have followed the instruction on backing up / restoring firefox profile. But when i do copy everything from the old profile into the new profile whilst firefox … (read more)

Hi All,

I have followed the instruction on backing up / restoring firefox profile.

But when i do copy everything from the old profile into the new profile whilst firefox is closed and when i do open firefox. Nothing changes, i don't see my bookmarks or anything else. I have tried to delete the new profile and creating another new one but that doesn't help, also tried the troubleshooting information and reset firefox but still no help

Is there something that i am missing?

Solved
Contributed

1

new this week

1

reply

1

has this problem

I have residual links from an "unauthorized" installation that I cannot get rid of. I uninstalled that copy and re-installed the appropriate version. HELP

I am getting links to other sites, specifically adobe, that want me to install a certain version, yet Firefox doesn't recognize it. I have tried to delete that link, whic… (read more)

I am getting links to other sites, specifically adobe, that want me to install a certain version, yet Firefox doesn't recognize it. I have tried to delete that link, which comes up on my Spymaster scan and malware scans. I reset my computer with Firefox on the "official" version, and am still getting the same problem. Please help.

Solved
Contributed

1

new this week

1

reply

1

has this problem

how can i turn off the delete history setting

need to retain the browsing history, either by blocking delete or by saving in another or second location. desire to track my Familys browsing history.

Solved
Contributed

1

new this week

1

reply

1

has this problem

I have lost reminder fox ..lots of important dates etc....how do I get it back

I have lost reminder fox from Firefox. This had lots of important dates. Can I get it back. Something is showing in the files when I search the computer but I cant figure… (read more)

I have lost reminder fox from Firefox. This had lots of important dates. Can I get it back. Something is showing in the files when I search the computer but I cant figure out how to try and add to profile. It also wont let me read it because windows doesn't know how to open it. I have tried the "copying files between profile folders" but it wont let me right click inside the profile to paste for some reason

Solved
Contributed

2

new this week

8

replies

2

have this problem

Firefox 21 is not showing theme preview images

In Firefox 21 for Mac OS, there is no longer any preview image, which is usually a little screenshot of the left end of the toolbar, shown for a theme when you click the … (read more)

In Firefox 21 for Mac OS, there is no longer any preview image, which is usually a little screenshot of the left end of the toolbar, shown for a theme when you click the "More" link to get more information about the theme. The only image there now is the theme icon. Where did that preview go and why is it gone? The preview images are still in the .jar files in all the themes I have, so they are still available.

Solved
Contributed

1

new this week

0

replies

1

has this problem

Firefox 22.0 crashing even in safe mode. Have Adobe 11.7. Updated plugins. What's next?

AdapterDeviceID: 0x27a2 AdapterVendorID: 0x8086 Add-ons: donottrackplus%40abine.com:2.2.8.307,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0 BuildID: 20130514181517 Cras… (read more)

AdapterDeviceID: 0x27a2 AdapterVendorID: 0x8086 Add-ons: donottrackplus%40abine.com:2.2.8.307,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0 BuildID: 20130514181517 CrashTime: 1369241255 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1369239483 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x27a2GL Context? GL Context+ GL Layers? GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 816 StartupTime: 1369241231 Theme: classic/1.0 Throttleable: 1 URL: http://www.godaddy.com/ Vendor: Mozilla Version: 22.0

This report also contains technical information about the state of the application when it crashed.

Solved
Contributed

1

new this week

4

replies

2

have this problem

How do I get Firefox 21.0 to recognize plugins which work perfectly in Firefox 20.0.1?

I have just upgraded to Firefox 21.0 on my Solaris 10 system. (I know, it's not supported--sue me.) I have replicated the plugins directory from my Firefox 20.0.1 install… (read more)

I have just upgraded to Firefox 21.0 on my Solaris 10 system. (I know, it's not supported--sue me.) I have replicated the plugins directory from my Firefox 20.0.1 installation. All plugins appear in the Add-ons Manager, and work properly, in Firefox 20.0.1, but Firefox 21.0 tells me ``You do not have any add-ons of this type installed. How do I get Firefox 21.0 to recognize the installed plugins? Thanks.

Solved
Contributed

1

new this week

4

replies

1

has this problem
Solved
Contributed

1

new this week

1

reply

1

has this problem

gardei@gardei-lab:~$ ./firefox/firefox XPCOMGlueLoad error for file /home/gardei/firefox/libxpcom.so: libxul.so: cannot open shared object file: No such file or

Friends: The latest Firefox won't launch. Here's what I get... gardei@gardei-lab:~$ ./firefox/firefox XPCOMGlueLoad error for file /home/gardei/firefox/libxpcom.so: libxu… (read more)

Friends:

The latest Firefox won't launch. Here's what I get...

gardei@gardei-lab:~$ ./firefox/firefox XPCOMGlueLoad error for file /home/gardei/firefox/libxpcom.so: libxul.so: cannot open shared object file: No such file or directory Couldn't load XPCOM.

Both .so files exist in ./firefox

Thanks. -- BG

Solved
Contributed

0

new this week

1

reply

1

has this problem

How can I recover emails that I accidentally deleted forever?

I JUST accidentally deleted my inbox. I believe "delete forever". But I do not see these items in trash or in "all messages". My inbox is empty. Is there any way to recov… (read more)

I JUST accidentally deleted my inbox. I believe "delete forever". But I do not see these items in trash or in "all messages". My inbox is empty. Is there any way to recover these emails? I just did this about 3 minutes ago.

Solved
Contributed

1

new this week

1

reply

1

has this problem

flash player crashes in firefox but not in waterfox ??

i have tried the downgrade to ver 10 of flash. no problem in firefox but now my other programs that use flash will not run. error messages say that i am not up to the cor… (read more)

i have tried the downgrade to ver 10 of flash. no problem in firefox but now my other programs that use flash will not run. error messages say that i am not up to the correct version. i uploaded waterfox and have had no problems using the latest flash. can you take the waterfox program segments and move them to firefox?

mark

Solved
Contributed

1

new this week

6

replies

13

have this problem

firefox starts to play videos and songs instead og downloading them.

i use firefox for samsung galaxy s3 and instead of downloading videos it starts to play them which is very anoyin and disturbing when i want to download them. please help… (read more)

i use firefox for samsung galaxy s3 and instead of downloading videos it starts to play them which is very anoyin and disturbing when i want to download them. please help me with this.

Solved
Contributed

1

new this week

5

replies

1

has this problem

Private Browsing Saves Sites

Using Firefox 20.x , configured to always be in private browsing mode. For some reason, after a while of browsing, when I open a new empty tab, there is content saved on … (read more)

Using Firefox 20.x , configured to always be in private browsing mode. For some reason, after a while of browsing, when I open a new empty tab, there is content saved on the dashboard of recently visited sites. This seems almost exclusively to happen only with images from i.imgur.com . These sites do not go away after closing and reopening the browser. The only way to get rid of these is to clear all my recent history. I should not have to do this, as my browser is always in privacy mode.

I am really not sure how to test this. If I clear my history, and go to imgur links, it does not happen right away. After a few days of web surfing, I will open a new blank tab and see there is content available in the new tab window. All those spaces should be empty.

Any ideas on how I can hone in on what is going on here?

Solved
Contributed

1

new this week

0

replies

1

has this problem

How do I change the default language for the spell checker? - solved, sort of...

As the previous thread was closed without actual resolution - https://support.mozilla.org/en-US/questions/941350?esab=a&s=&r=0&as=s I managed to solve this on my end by j… (read more)

As the previous thread was closed without actual resolution - https://support.mozilla.org/en-US/questions/941350?esab=a&s=&r=0&as=s

I managed to solve this on my end by just reinstalling firefox using the localisation of the default dictionary language i wanted from here - http://www.mozilla.org/en-US/firefox/all/

A bit of a shame that the main download page doesnt select the geographically relevant localisation for you and even more so that changing the default language for the in built spell checker is so kak. oh well.

Solved
Contributed

20

new this week

15

replies

166

have this problem

Firefox has become extremely slow in the recent times

Firefox suddenly has become very slow. It takes too much time to load all websites and even the typed words and scrolling has a great delay in appearing. It becomes unres… (read more)

Firefox suddenly has become very slow. It takes too much time to load all websites and even the typed words and scrolling has a great delay in appearing. It becomes unresponsive very often. I tried reinstalling it and even reset it. Its becoming a pain to use this to surf the net. Please do help!!

Solved
Contributed

1

new this week

1

reply

1

has this problem

send word document as a pdf

I have a word document that I need to email as a pdf document: how do I do this

Solved
Contributed

1

new this week

9

replies

1

has this problem

Search engines not available, except in "Run as Administrator" mode; deleting parent.lock file from profiles hasn't helped

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparentl… (read more)

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparently also to links contained in emails.

If I right-click on the FF icon, and choose the "run as administrator " option, the search engines are there again. I tried deleting the parent.lock file from the profiles folder, as this solution had solved a problem I'd had recently with the previous version of FF (not being able to open FF, and getting the error message about another version of it running, which had to be closed first - but there was no other version running. In that case, too, before finding out about the solution, I was able to open FF by using the "run as administrator" option). However deleting the parent.lock file didn't solve this problem.

I'd be grateful for your help, especially if put in simple terms a not hugely computer-literate person like myself can understand!

Solved
Contributed

1

new this week

1

reply

1

has this problem

Google search results shows no thumbnail images in Firefox as compared to IE or Chrome.

When doing a google search, I see no thumbnail images for things like youtube video's or an image that would typically come from authority site. Is there a setting in Fir… (read more)

When doing a google search, I see no thumbnail images for things like youtube video's or an image that would typically come from authority site. Is there a setting in FireFox that is inhibiting this?

Compared to IE or Chrome which does shows a little image in Google search results.

Solved
Contributed

1

new this week

1

reply

1

has this problem

Lost all bookmarks and history after yesterday's update

Running android mobile firefox. After yesterday's update it crashed and it wiped all bookmarks snd history. I went into settings and clicked "restore from android". It di… (read more)

Running android mobile firefox. After yesterday's update it crashed and it wiped all bookmarks snd history. I went into settings and clicked "restore from android". It did, but my Chrome bookmarks. Then it crashed again after that and all was wiped again. Getting too unstable to use now. If there is no way of recovering all my lost

Solved
Contributed