Support Forum

I've followed EVERY suggested "cure" for the FAILED Cut/Copy - Paste function in FF 18.0.2 without success and am entirely considering UNINSTALLING FF and going back to IE8. There are MANY FF features I like and want to keep it but the simplest things become so frustrating ... SUCH AS: 1) Clipboard has worked ONLY SPORADICALLY no matter what I do, 2) Why is there no URL history while using PRIVATE BROWSING so I can retrace my own steps when needed by either pressing the BACKSPACE key or clicking the back arrow. Pressing the back arrow ONLY goes a certain number of steps back and then loses my origination point., 3) Why does the EMPTY CACHE button NOT clear all HISTORY. i.e., I go to a website, say Yahoo email, do my thing and sign out, then click HOME then Empty Cache and enter Yahoo email for a different email account and Yahoo recognizes my attempt and enters me into my previous email User name. Shouldn't happen, in my opinion. Any help here, WITHOUT run AV/malware detection/clean and delete registry entries since NONE OF THESE do anything positive??

I have set to clear my browsing history when I exit firefox. And firefox does it but not completely! When I re-open firefox, my History panel is clear; BUT when I start to type an URL which I visited in the past (and its not in my bookmarks) firefox shows me the complete URL before I type it completely. It means history URLs are still saved somewhere! I have disabled all my firefox extentions and still had this problem.

I have experienced this problem in last two versions of firefox (20 and 21)

It is only this one website and I was able to access it about a month ago but not now. I recently installed some software from C-net that included some browser add-ons. I later attempted to delete everything but noticed when I started Internet Explorer about 2 weeks later it went to the home page of one of the products I had uninstalled. I've reset Firefox but that didn't help. My android device is able to access the website. So it must be something on this computer but why only this one website?

Title describes the problem, which started with FF 17. I originally asked about this at:

https://support.mozilla.org/en-US/questions/942316?esab=a&as=aaq

My concern is that, while many people contributed and Mozilla developed a solution (thank you to all!), the thread was closed with a "chosen solution" that does not describe exactly what the user needs to do to fix the problem. The required changes were described in a little more detail in posts made shortly before the thread was closed, but even those may not provide sufficient explanation for many users.

I don't know if I'm approaching this the right way, but I wanted to provide the step-by-step instructions for remedying this issue, for those who might need them.

Upon upgrading from FF 16 to 17, I can still drag the icon that's to the left of the url to the desktop (or even to the XP Quick Launch Bar, Folder Shortcuts, etc.) to create an internet shortcut to the current page. However, with 17 this method produces a shortcut that shows a generic Windows icon instead of a Firefox-page icon. Even though a generic Windows icon normally denotes "no program associated," these still open with FF when double-clicked. But it doesn't look right. (BTW, all the shortcuts created by this method in FF 16 or lower retained the FF-page icon with the upgrade to 17.)

Any ideas why this changed and how to fix it so it looks the same as before?

Pending resolution of this (and another issue) I went back to FF 16, and it works normally again. However, the shortcuts that were created while I had 17 still show the generic Windows icon.

fixed in Firefox 21 - locking this old thread

While typing long NEW e-mail, as the text grows the window moves up and the SEND button disappears below another toolbar at top of screen. How do I send an e-mail when the SEND button is not accessible? I cannot pull the window and send button area down enough to enable the curser to activate it.

I've been having trouble due, apparently, to a file named popuptransparent[dot]xul, of which I have 3 instances on my computer (running Win XP/Firefox latest v.). Using my AVG home-page window, I search for "popuptransparent" (to try to fix it) and the results appear OK. But then when I click, for a new tab, on the link "popup transparent" in the query, "Did you mean: popup transparent", NO RESULTS appear in that new tab. Further, when I then reload the AVG panel that searched for "popuptransparent" in the first place, it, too, now shows no results. Nor does a Google panel now show any results. They show the quantity of results but just white screens for the results themselves.

The links https://support.mozilla.org/en-US/questions/948804?esab=a&as=aaq and https://support.mozilla.org/en-US/questions/952141?esab=a&as=aaq don't help me. I have re-installed Firefox v. 20.0.1 to no avail. How to fix it?

Should I delete from my computer all 3 of those [dot]xul instances?

I am unable to access the web with links shown in my emails. This is a fairly recent problem (within the last 10 days). Are you aware of any updates that may have changed my settings?

I have a number of documents I want to embed in webpages for easy access. These are PDFs generated with pdftex locally under MikTeX. They use Adobe Minion Pro font. They render flawlessly in Adobe Reader, Sumatra, PDFXchange, and in Chrome (with its built-in viewer). They are also fine in APV PDF Viewer (MuPDF library) and PDF to GO (Documents to Go) on Android . . . you get the idea. But in Firefox they render interspersed with random characters. Example pdf and screen captures available (I don't see a way to post them).

In the meantime I've replaced the PDF.js with the Adobe Plug-in which fixes the issue for me. I'm concerned about others who may visit the site with Firefox as the default setting leaves these documents all but unreadable. Must I alter them to use a different font in order to preserve compatibility with pdf.js? Minion is widely distributed and well regarded (and not cheap) it would require significant adjustment to the formatting as well . . . Please advise.

I do use a firewall, a virus scanner, ccleaner, spybot, keep them all as up to date as possible, running them on a regular and frequent basis, but I am still plagued by guerilla marketing techniques form Zalando.nl, a German-based seller of shoes and fashion, recently conquering the Dutch market. I never bought an item and manually removed any cookie I could find. Even a root kit scan by Avast did not solve the problem.

Unbelievably, I haven't seen this posted on a legitimate forum anywhere, nor can I find answers unless I want to pay for a removal tool from sites that I don't trust. My computer is infected with "Starburn" browser hijacker. No Antivirus tool detects it nor removes it. I've tried Malware Bytes, Ad Aware, and AVG antivirus. I cannot find anything in add-ons or extensions indicating that it's there at all but my computer is 50% slower and my CPU usage is outrageously high even with only one tab open. I've allowed upload of my add-on information below.

I've checked Task Manager and, admittedly, normally have many windows open. There are numerous processes running but when I search the web for what they are, they all seem to be legitimate. I've also used Rootkit Revealer looking for a couple of registry files I've seen commonly posted that people "SAY" are associated with Starburn, but they don't appear in my registry that I can see. There is nothing to uninstall in Control Panel "Add and Remove". There are no visible add-ons or extensions relating to this browser hijacker.

If anyone has ANY help or suggestions please post them. This hijacker affects ALL browsers. So if I switch to IE or Chrome, it's the same thing, which tells me it's not a Firefox problem but possible something deeply imbedded in the system. So resetting Firefox to its defaults (which I have not done) would almost certainly not resolve the problem. Thanks for your time.

What is " saml 2.0 post response? " What does it do? Where does it come from? I have a 17 inch Dell xps i7. The machine is up to date. I use Firefox as my browser. When I am on the internet and I want to return to a previous url and I click on the black return arrow , "saml 2.0 post response" comes up as one of the urls that I can return to. When I click on to it , it brings me back to the same page, in other words nothing seems to happen. I searched it on the internet and I do not understand a word of what the search tells me. Should I do something about this?

I am running Windows XP (32-Bit Version) SP3 with MSIE 8 The System is Current with all updates from Microsoft & Application Vendors

Every Time I boot, I clear Browsing History for both Firefox & MSIE 8. Then I run Disk Cleanup.

If I'm just using Firefox, why the excessive Browsing History in MSIE? Why is there any browsing History in MSIE at all?

Firefox 19.0 locks up when trying to load Facebook. This started yesterday, March 5 at about 1300 hrs PST. After a long delay, a Warning: Unresponsive Script dialog appears, saying that "A script on this page may be busy or it may have stopped responding". The script listed is https://fbstatic-a.akamaihd.net/rsrc.php/v2/yH/r/LEOX0R6UVT4.js:16. Clicking either Continue or Stop Script has the same effect: the entire Firefox application remains frozen. After several minutes, the same warning box appears again. The only way to escape the situation is to force-close Firefox. The crash reporter never appears.

Facebook loads normally in both Chrome and IE8.

I use Aol and Mozilla Fire Fox. When Aol set it up for me all my contacts were transferred and copied to Firefox. Today I went to write an e-mail and ALL my contacts in Firfox are removed and not by my doing? Why would it do this and how do I copy them from Aol to Firefox again. Thank you

Arrrggghhhhhhhh!

I just downloaded & installed firefox and somewhere along the line I lost my entire addressbook for outlook express?

(Over 25,000 customer email addies have vanished!!)

How do I get them all back?

Firefox 20.0.1 on XP with sp3. I have it on my laptop. After I used connection through usb modem access to internet, I can not make firefox to remember the proxy settings set to automatic configure proxies. Now its always after restart resets to no proxy settings.