Support Forum

FF21. I have icons from several extensions showing. In customize mode, thee rightmost three are locked in place and grayed out with diagonal stripes. What does this mean? How can I free them?

I tried to hear a conference call on a website. Got a message, needed windows media plug in. Checked my plug ins, no windows media. Read tutorial on firefox support. Clicked on download. Got a window that asked for repair or change. Tried repair, then change. Need better directions on how to finish download. Got message download successful, but after closing firefox and reopening, still no plug in for windows media in list of plug ins. Went to site and could not hear conference. Read support forum. Message about using about:config. Tried this, typed in about: config in start menu, but didn't see anything that looked like I could change to true like message said. solved by opening internet explorer and going to website and listening to conference call on windows media player. There was a message saying click here if you want to enable media player. Did so, heard conference. Tried using chrome. Got to hear conference yesterday. Today, there was same message about needing plug in when I tried to follow instructions to get plug in, it was as confusing and useless as firefox. The bottom line is I tried to do everything set forth in firefox's forum suggestions and can't get the windown media plug in to show up in my list of plug ins and can't hear conference calls on firefox. Chrome did say they were working on getting plug in available at chrome store. I agree with comments that I was able to go to web sites and hear calls before firefox made an update that removed my windows media plug in. The simple download fix, presumeably from windows, does not work, apparently because firefox can't find the fix. That is not the user's fault, and it looks like windows tried to provide a fix, and firefox won't recognize it. Bottom line, it is easier to use another browser, than try and get the windows media player plug in installed on firefox. What good is a browser, if you can't hear a call on the website that the browser takes you to? Please make it easy to install the windows media plug in on firefox. Thank you..

I've tried this (https://support.mozilla.org/en-US/kb/change-program-used-open-email-links#w_setting-firefoxs-mail-client) and this (http://updates.html5rocks.com/2012/02/Getting-Gmail-to-handle-all-mailto-links-with-registerProtocolHandler) with no luck.

http://imgur.com/VbDpZVg My problem is that my mailto options are limited; no Gmail option, not even Application Details option.

On the second link I posted, my java console gives the error: Timestamp: 5/21/2013 8:43:53 AM Error: NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS: '[JavaScript Error: "aBrowserWindow.getBrowser is not a function" {file: "resource://app/components/WebContentConverter.js" line: 522}]' when calling method: [nsIWebContentHandlerRegistrar::registerProtocolHandler] Source File: javascript:%20navigator.registerProtocolHandler("mailto",%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20"https://mail.google.com/mail/?extsrc=mailto&url=%25s",%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20"Gmail"); Line: 1

I've also gone into about:config and set gecko.handlerService.allowRegisterFromDifferentHost to true. Still no luck.

Since updating to 21.0, Firefox has allowed 3 files from internet to be uploaded (not installed) to Firefox. This in turn removes the login name/password from all boxes that requires me to sign in. I check into the Tools>Options>Security>Saved Passwords ... they are present. I must literally sign in. This only involves Firefox. When I reset Firefox, I log in and then I am able to check "Remember Password" for this site. I can leave that site, go to another site, and these same three files seem to upload again (Norton states each and every times that they are "safe".

I have had to reset Firefox 3 times in 2 days. There seems to be an "OPEN DOOR" within Firefox. I have never had this problem before. I have used Firefox for several years.

Why doesn't firefox remember password or offer to remember password for mediafire or 4shared. I have dealt with yahoo & Hotmail not being offered as there are solution but what about mediafire?

Am i missing something?

Regards.

I recently got the Firefox 22.0 build 20130514181517 update (at the same time as a Windows 7 update, I might add) and since then the default font sizes on all websites have been enlarged. I have a 17" monitor, but due to the grossly overscaled fonts it seems more like an old 14", and it's quite irritating. To view the websites in approximately the old way they used to look, I have to zoom out twice, but it also means I have to do it on all sites. I also have the habit of accidentally zooming in or out while using my laptop's touchpad, so whenever I ctrl-0 to reset the font, it goes back to the large font, and I need to rezoom it again.

I am primarily trying to figure out if there is a way to reset the font size without using any add-ons.

Thanks

This webpage https://support.mozilla.org/en-US/kb/thumbnails-on-new-tab-page-are-missing does not fix my problem. Anyone know how to get all your website "tabs" images to show on the new tab page?

Using Windows 7 and XP, up to date FF 20.

Thank!

I want to start using the 'Master Password' feature. There are a couple of hundred 'stored' passwords in the Options-Security-Saved Passwords tab so I'm wondering if it would be best to delete ALL of these before setting up a Master Password. I will be changing and deleting several of the 'stored' passwords anyway. But my main question is whether or not the 'Master Password' would encrypt All of the existing 'stored' passwords and what if they have already been comprised by surfing anyway??

In my company's internet it is problematic to use https. However firefox always defaults to https connections (e.g. when making a google search from the search toolbar, or when typing an address bar starting with "www"); therefore always bringing up an "This Connection is Untrusted" alert page and making me have to manually go to the address bar and changing the "https" to "http". In Google Chrome and Internet Explorer it is very easy to set the browser to use http instead of https. However, I can't seem to find this option in firefox. Any ideas?

I subscribe to digitalized genealogy records bublished by Riksarkivet in Sweden (http://www.svar.ra.se). After updating Firefox to version 21.0 the plug-in that I have to be able to view the records is no longer accepted. The error message I get is. "En insticksmodul behövs för att visa innehållet. Installera insticksmodul ...".. However, the file that I get on following the instructions is exactly the the same as the one already installed. No update is available. What to do?

I work in an audio/video studio. We have an internal web based project management system, where we keep mp4's of all approved versions of video projects. Before today, I could click on any video file, and it would automatically open in an external viewer (quicktime) which is necessary because sometimes I have to open multiple videos simultaneously and compare them.

Today however, every time I click on one, it opens in a Firefox window. I have gone into Tools>Options>Applications and manually changed MP4 to open in Quicktime. But the files continue to open in Firefox window, which makes it impossible to open 2 files for comparison.

Please help me get this back to the way I need it to work!

PROBLEM SOLVED! This is so embarrassing, but here's what fixed it. I'll leave the question here in case others download the add-on and can't figure out why it's doing what it's doing, but if a mod wants to delete the question I won't mind.

Anyhow, I right clicked on exactly the right spot on the bar and chose Delete, which brought up the add-on tab, which showed an add-on called "Default Tab," restarted Firefox, and now both behaviors are gone--no more search window in the tab bar, and no more search box in new tabs. I must have thought Default Tabs sounded cool, but didn't expect it to do what it did.

********************************************************************************

Sometime between Friday and this morning a new search box¬ appeared in Firefox that called itself the “Updated Search Bar” until I tried it the first time. I’d like to avoid resetting Firefox, but if that’s the only way to fix this I guess I’ll have to. All suggestions are welcome.

The box looks much like the default search box except that it has a big orange button on the right saying "Search." It’s located in the tab bar, next to the last tab, taking up valuable real estate if I have more than 4 or 5 tabs open, which I often do. The default “search” is Bing, the other options are things like Facebook and Twitter, and it has no option to manage search engines. It doesn’t appear in my extensions or plugins, and I can’t find information about it anywhere.

BTW, my old search box is still in the navigation bar, and although I haven’t been able to get rid of Bing for the “search” search, I’ve made DuckDuckGo the default by moving it to the top of the list.

Thanks for reading!

Every time i open up firefox, regardless of what site I'm on, there are these ads that play in the background but i can't them. I was wondering how i could get rid of them.

I have uninstalled Snap.do but short of completely erasing all my history, nothing has worked so far. Each time I open a new tab in Firefox, Snap.do is there as the search bar. What a pain!!!

Dear Sirs.

I ask the help of you to remove the software v9 Firefox browser. I've tried various actions in an attempt to remove it, but without success. I'm seriously considering uninstalling Mozilla Firefox and use another browser. But I think there is a solution and I am appealing to you to get this help.

Thank you.

Fabio Guilhon