Support Forum

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have opened at start-up for about 2 years - WHY this annoying message now?! When I click 'close' the Home page opens with all the tabs with no problem, but the message is really irritating & doesn't seem to be telling me anything, as there isn't a problem with any of the tabs? NB: In case you ask 'why 9 tabs'?; these are essential websites I use every time I am browsing/working; I cannot keep opening them manually every time. Please advise why this message comes up as here seems to be no problem, & how I can get rid of it? Thanks.

Not Found

The requested URL /pub/mozilla.org/firefox/releases/21.0/mac/ja/Firefox 21.0.dmg was not found on this server.

This link was broken on v20!!! and NOW v21

JUST FIX the LINK I tweeted to FIrefox!! no answer!! BUNCH of ROBOTS!!!!!

When in firefox using Google maps and click on "EARTH" I receive a window indicating that to use 3D I need to install 21.0 Google Earth Plug-in with a "Download" option to click on. Note: Firefox 21.0 and MAC OS 10.7.5 have all current software updates installed. Safari & Chrome do not request for any plug-ins and 3D Earth option works fine. ANY HELP?

PS. my MAC does have an Intel HD Graphics 3000 installed but my MAC, Safari & Chrome work fine.

Everytime I click on a link, which should open as a new tab, I get a blank screen and am required to "allow." This happens even in the same account, such as going from gmail to my google calendar. I added adblockplus and donttrackme, which might have caused it, but even after I uninstalled the same thing continues to happen. Any ideas how to prevent the allow requirement?

I have a Mac Desktop running 10.7.5 and am trying to import bookmarks from Firefox on an older Mac running 10.3.9. I exported the bookmarks file to an html file successfully and copied that file to the new Mac. Following the suggestion from Firefox help, I then tried to import those bookmarks from the html file but when I went to the bookmarks toolbar, there is no import option of any kind shown to take the next step. What is wrong?

I have the latest Firefox (18.0.2) on Mac 10.7.5. A few days ago I updated it with the latest Java (7_13) because we use some software in my company that requires it.

Before the update, Firefox blocked two pop-up ads on my company's web site (www.lawtechnologynews.com).

After the update, the pop-ups are no longer blocked. I made sure the pop-up blocker is still enabled and that our domains are not excepted.

Any ideas?

I would like this option fully removed because now it is easy to have two windows open, one as private, one as normal, and one can view inappropriate things more easily by quickly closing the private browsing session so I feel I cannot monitor my kids activities as easily...

I can only see the contents of my bookmarks toolbar via History ⟶ Show All History. And I can't customize the toolbars because I can't bring up the dialogue box.

I'm also having trouble with the sidebar:

Two things I can't get to show in the sidebar are Bookmarks and History (View ⟶ Sidebar ⟶ Bookmarks and View ⟶ Sidebar ⟶ History). The shortcuts don't work either.

Two things I can get to show in the sidebar ScrapBook and Pocket, however, I can't close the sidebar via the top right cross, but have to go via the menu: View ⟶ Sidebar ⟶ Pocket / ScrapBook.

List of installed Add-ons:

Adblock Plus Add-on Compatibility Reporter AddThis British English Dictionary Clearly DivX Plus Web Player HTML5 Evernote Web Clipper Hootsuite Hootlet Pinterest Right-Click Pocket Public Fox ScrapBook Troubleshooter

Firefox 21.0 beta channel Mac OS X Version 10.7.5

I have an add-on called "WindowShopper" that somehow recently turned up in Firefox (v20.0, Mac OS X 10.7.5). I don't know how it got into Firefox -- *I* certainly didn't add it -- and I can't find it anywhere in "Tools > Add-Ons," "Extensions," "Preferences," or anywhere else. If I could find it, I'd delete it. It's maddening, I loathe it, it's buggy (its "helpful" pop up screens tend to "stick," obscuring the product underneath), and it seems the only way to get rid of it is to go back to using Safari, which I'd rather not do.

Please tell me how I can get rid of this "WindowShopper" add-on.

Many shortcut keys don't work in various apps/sites in the browser window:

CTRL-C, RIGHT/LEFT/UP/DOWN-arrows, BACKSPACE (to go back), CTRL-D, CTRL-T, TAB to go from field to field, etc.

Using the menu, commands like COPY and PASTE work fine, while CTRL-C and CTRL-V do not work.

Real pain... (since upgrade to V20 a few days ago)

Following another suggestion here, I went into about:config, and disabled the parameter "allowclipboardhelper.tabs.disabled" set to "false". No changes.

I'm on Mac OSX 10.7.5 (Lion).

I made the mistake of clicking "check for updates" because it instead downloaded the update. I have my settings set to "check for updates but let me choose whether to install them" but the "Check for Updates" button does not allow me to choose... they're downloaded immediately.

This is a serious violation of my trust in Firefox and I will not allow these updates to be installed. If I can't stop them... I will uninstall Firefox and wash my hands of Mozilla permanently.

Firefox 14.0.1 Mac OS X 10.7.5

I have checked for all updates and there are none.. Why dose Firefox keep saying OPPPPPS well this is embarrassing , seems that your session has crashed.. Well I know it dose not crash because I close it out each and every time the right way....Can anyone tell me how to fix this issue.. It is really annoying.. Also I have tried each and everything I have found to try and nothing is working..

I have produced a web page which uses svg images. One of these is here: http://donwagner.dk/JZSS5.4.svg.

The svg's are produced by Adobe Illustrator, version CS5. Viewed in any browser the images look good at any magnification, but when I print the page in Firefox the image is seriously blurred, seemingly because the rasterization uses the wrong resolution.

The same happens in all browsers, not quite so bad in Chrome but still not perfect.

Do you have plans to fix this bug, or do you have a workaround?

Regards Don Wagner

Alert regularly appears prompting me to update to 20.0 but it won't connect to the server - although I have no problem with the modem at any other time. It just hangs there. I thought Firefox automatically updates. I have re-loaded, as advised but still have 19.0.2. About message states I am currently on the 'release update' channel. What does this mean? Do I need an update? Why?

I was trying the Aurora version of Firefox and would like to switch back to the release version. I've tried changing the value in app.update.channel in about:config and the channel-prefs.js file. The version will still not change. And yes, I've restarted my browser.

There is an add on showing up called torrent handler. It can not be removed, there is no remove button, I tried to remove it manually and I resetted firefox. It still shows up in my add on list. How can I delete it? Thank you all for your help.

I always run Firefox in private browsing mode. Normally I don't accept cookies, but turn on the 'Accept cookies from sites' when necessary. Until recently when I've selected 'Accept cookies from sites', cookies have shown up in the 'cookies list'. Now they don't. As far as I can tell, I'm not doing anything differently. Resetting Firefox makes no difference.

I am running MacOS 10.7.5. It seems like around the time I upgraded to Firefox 18, it started to launch upon Startup. I have verified that my Preferences Login items does not include Firefox. My general System preferences are set not to restore windows on Startup.