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This is the second time I'm filling in all of this information, I hope it works this time.

A while back I changed mailto to Firefox in Options>Applications>mailto After that, when I would click on an email address, Firefox would open new tabs VERY quickly and would not stop until I used Task Manager to close Firefox. I then went back and changed mailto back to Always Ask. But the same thing still happens when I click an email address, Firefox opens tabs very rapidly until I close it with task manager. I then checked the settings in about:config "network.protocol-handler.external.mailto" and it is set to default, boolean, true I don't want a default email program to be set, I want it to always ask. Please help with this. Thank you.

Profile Missing Your Firefox profile cannot be loaded. It may be missing or inaccessible.

^This message comes up when I try to open Firefox on my MacBook Pro. I've been using it a long time but it crashed during an update. I've tried the other troubleshooting issues, and I do not seem to have any files in the Library or Application Support. I am NOT a techie and I have no idea what I am doing. Please help! ASAP!

Hello everybod,

google cache doesn't work via firefox any more. At least not for me. I HAVE emptied firefox cache, have restarted my computer, and it still doesn't work. It doesn't work via email explorer either. I'm asking here because google, as we all know, has no customer service, so I don't know who else to turn to. Got any info or advice? Please???

Thank you for your help!

Suddenly, in firefox 21, when I am signed into my gmail account, a blue sheen covers the entire - macbook pro running os 10.8.2 - screen. When I sign out of gmail, the blue disappears.

I checked in chrome, to see whether this was a gmail issue, and in chrome it does not happen. It appears to be a firefox browser issue.

Help please.

Due to power cut i wasn't able to shutdown my PC(windows 7). When i started it again i started it in safe mode as the i got the dialogue" Windows did not shutdown properly choose in which mode to start your PC.."

I chose safe mode and then restarted the PC normally. But when i started FF , it behaved as if it was the first time installed and all my settings were gone.

Opened the profile manager and it showed only 1 default profile where as i have 2(default and another profile). This new default profile is completely new.

I found my profile folder. It contains 3 Profiles. My earlier default and another one i had created. And the third profile is the new default one. How do i switch back to the earlier 2

After selecting an email message to read, all that shows up is the to/from/date/subject at the top, but in the body text, there is nothing except a black line

I am using Firefox 21 on a mac.

When I try to go to a web site from another web site or from an email from a link, I am required to click on the "ALLOW" button every time. It seems like if I have already clicked on it that I have allowed it. It is very frustrating. If it can't be fixed, I will either go back to an older version of firefox or choose another browser

When I went to watch Netflix today the watch instantly page did not show right and I couldn't watch anything. However, the selecting DVD side of things showed correctly, it is just the watch instantly that doesn't work. I get a list of everything that is normally on the page, but no link to the videos (there are pictures, but nothing else). I called their support line and their page looked correct to him, so he walked me though some tricks to get my page correct. We cleared the cookies and tried different browsers, restarted my computer and checked my version of Java. It all looked good or didn't fix it. He ran out of tricks to try. He suggested that I contact you to help me. I followed all of the trick on your link about pages don't look right, and they didn't work either. Now I am at a loss and would really like to get this solved. Thanks

I am not the only one having this problem why is Mozilla not doing something about it? I am about fed up & may have to change to a different browser! Firefox was the best browser I've ever had but not anymore! Wish I could go back to the old version--it worked just fine! The new version is when I started having this trouble! Time for Mozilla to step up & get a fix or you will be losing more than me I think! I've disabled real arcade & most other add-ons. That didn't help either.

Ever since Firefox updated to 22, I've been experiencing problems with Firefox. It was working completely fine until now. There are two issues I have here. 1. Firefox hangs when I open it. Has a slight chance of not hanging sometimes, but the browser would be too slow to use. 2. This problem happens when I go to any website. When I load a page, the word undefined is shown repeatedly across the entire page.

I've tried disabling the following addons, but both issues persist: Noscript, Internet Download Manager, Stylish, Dictionary, quick search

I keep getting hangs when opening the browser, so it's tough to test the other addons. What's strange is that these addons work fine on my brother's desktop computer. My other addons untested: Speedfox, Adblock, WOT, FVD fast dial, quicknote

I'm out of ideas to fix it. Are there any other methods to fixing my browser? Am I able to get a diagnostic list of my browser, that I can post here for assistance?

After updating to release 21.0, I'm no longer able to join an online meeting using Microsoft Lync 2010 if Firefox is set as my default browser. I get prompted to "Join the meeting using your web browser" or "Download and install Lync Attendee". Neither option works. Joining using web browser results in a prompt to install missing plugins, but then no suitable plugins are found. Trying to install Lync Attendee fails because Lync 2010 is already installed.

I also tried installing Firefox beta release 22.0, but the issue remains.

Newest version of google maps is out. Went to load it and Google says "not supported" and specifically notes it wants WebGL. How fdo I check if this is enabled or how to get it...or is it something else? Thanks Wallt

Every time I open a new page in Firefox, I get the following error message:

Shorten-URL preferences not loaded. [Exception... "Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIAlertsService.showAlertNotification]" nsresult: "0x80004001 (NS_ERROR_NOT_IMPLEMENTED)" location: "JS frame :: chrome://shortenurl/content/ff-overlay.js :: shortenurl.fetchPrefs :: line 42" data: no]

When Firefox opens swedish PDF-documents there become blanks where the letters å, ä and ö should be. Very annoing and now I have to open PDF-documents in another program. Can this be fixed? Is there an update that supports more languages or can I choose something in the options that I've missed?

Firefox will freeze at random. Not only does the browser freeze, my entire OS seems to be affected as well. My mouse will move, and I can get the start menu to pop up, but that is about it. Ctrl+Alt+Del does not work.

If i click on the Firefox window, it turns gray, says "not responding", then after about 45 seconds of waiting, it recovers. Occasionally it doesn't recover and I have to do a hard reboot.

At first i thought this was a flash issue, however it happens at random with no repeating pattern.

Firefox Version 16.0.2

Addons installed:

AdblockPlus DownloadStatusBar SearchStatus

I love firefox for its customization abilities, but this is really killing my experience as it happens at least once every 15 minutes or so.

Any ideas?

all of my speed dials are gone. I click on the speed dial Icon and nothing happens. even when I right click, when I try to open a new tab at the top of the page it opens but it is always just the second page and even it is not correct. It has different pages saved that were originally on other pages and everything is very small.