Support Forum

Here is my issue, I create folders on my bar to organize my sites - I can't find a way to directly add urls to my folders. Only way I see is: I first have to bookmark the site, then go into Bookmarks, then move the site into my folder. This is a waste of time to me and inefficient. I like FireFox but with Safari I can add the site directly into my folder. Why would I want to add more steps? Am I missing something?

I am running Firefox Version 17.0.1, yet it's falsely identifying itself as "Mozilla/5.0 (Windows NT 6.1; rv:6.0) Gecko/20100101 Firefox/6.0" thereby causing bug-like difficulties at "deviantART" http://layaboutjoe.deviantart.com/ and is even mis-identifying itself here. What can be done to fix this problem? Your helpful advice will be greatly appreciated. Thank you and best wishes to you. R.S.V.P.

I teach at a community college and need to use ANGEL - so I need to know about compatibility so I can keep teaching [not really into switching to another browser] Currently using a MAC using OS X 10.6.8

My Firefox wasn't updating. It would just hang there like it was downloading and updating but never finished no matter how long I waited. So, I want to delete it completely and try installing new.

I have made Safari my default browser, made sure that Safari is NOT running and have deleted the profile. I try to drag the icon from the app folder, but it doesn't go into the trash bin.

HELP me please!

What the hell happened? Today I noticed that the links provided by Google search no longer work. If I click a link offered by google search, nothing happens! The same screen is presented. I tested it with both Firefox 10 and Firefox 6. Same result. Only the google previews are available, but the links to the actual source are not clickable.

I also tried the exact same search with IE, and I'm sad to say that the problem is not with Google.

Deactivating Adblock did not change this anomaly.

Early this week, Firefox stopped loading videos and audio. I have done all the plugin updates, disabled extensions and added them back, and everything else suggested on "Fix common audio and video issues". In troubleshooting information under graphics, this appears several times: "Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer." ATI's latest version is 8.9 so I can't figure out what graphic driver I am supposed to update.I downloaded the latest from the AMD website. When I try to update the driver through Windows device manager, it says I already have the most current driver. Please help.

See, for example, http://techdows.com/2011/09/removing-avg-secure-search-as-search-engine-in-firefox.html. Since it's hijacking a Mozilla product, Mozilla's apparent indifference is baffling.

I updated Firefox yesterday when the update was offered. Now the add-ons manager (accessed from the tools menu) hangs. It says loading and the icon spins, but it never completes the load. I am running on a Mac. Thanks.

Greetings,

I'm currently experiencing a problem using JavaScript with Firefox. I can load fine JavaScript in the website, and it's enabled and everything. In that sense, JavaScript is fine.

However, when I try to run a JavaScript with the "command", "javascript:" in the browsing bar, it doesn't works anymore. I can't even do simple stuff like "javascript: alert("Hi!");". I wish to know if there is some way to fix this. I do use this "feature" pretty often to test small scripts.

Thanks.

I now have really annoying green underlined text with pop ups all over the place, did you guys put this into the browser? i didn't want such a stupid annoying thing. how is this supposed to enhance firefox?

Is Mozilla sending this? From: Mozilla Firefox mailto:allmz@live.com Sent: 23 September 2011 01:11 To: sally@precisionpilates.co.za Subject: RE: CONTACT THE PAYING BANK IMMEDIATELY. File Ref: ILP/HW 47509/11 Batch: 7056490902/188 Winning No: GB8701/MFOP Amount: GBP750,000.00 RE: CONTACT THE PAYING BANK IMMEDIATELY. Dear Sally Ferrington, With reference to your received details by Mozilla Firefox Online Promo Award Team, we have processed your claims and have approved your payment of £750, 000 (Seven Hundred and Fifty Thousand Great British Pounds) as won. We also wish to inform you that your fund is in the custody of our affiliated Bank here in London. Since we have approved and processed your payment, you are advised to contact the Bank immediately with the details below for the release of your payment. Contact Person: Micheal Smith Director Foreign Operations NatWest Bank PLC 2 East Cheap, London EC3M 1AE United Kingdom Tel.: +44 7045748959 Fax: +44 8701410340 E-mail: foreign.operations@natwbk.co.uk Consequently, your winning Certificate has been issued and enclosed with this message is your own copy for your record. Your must note that this Winning Certificate is not a guarantee for your payment because you will be expected to complete all the payment instructions/obligations as required by the transferring Bank. NatWest Bank as our affiliate Bank is empowered to cancel your payment if you fail to comply with all the directive given to you as the transferring Bank in accordance with the Banking Policy. Indicate the mode of payment as listed below in which you will like to have your fund released. 1. Bank to Bank Transfer (Telegraphic Transfer) 2. Bank Draft (Cheque) We request you to forward a copy of this message to the Bank so that they will be guided and do also inform you the procedure on how to release your fund with which ever option above you chose. Inform us accordingly once you have open communication with the Bank and do also inform us as soon as you have received your won prize. Yours truly, Philip Watson, Director, Mozilla Corporation Registered office: 6 Elstree Way Borehamwood, Hertfordshire WD6 1RN - United Kingdom Tel: +44 7024078750

Whenever I open my Firefox browser (7.0.1) and no matter which website I wish to visit, I see that during the open page process that (in the bottom left corner of my screen) a number of URL's start to load - before my desired website page opens. Depending on the number of such URL's, my desired website can take a long time to open. One of these URL's is "www.superfish.com" - I want to remove this permanently ... such that "www.superfish.com" never ever runs. When I look into my Firefox Add On's and my Firefox Plug In's, I find that "Superfish" does not list as installed on my computer. When I look into my Start/Programs, I also find that Superfish is not listed. When I go into Add/Remove Programs, I also find that Superfish is not listed.

HOW DO I REMOVE "SUPERFISH" ... PERMANENTLY?

(My computer is running on WINDOWS XP Professional ... fully Updated).

(NOTE: I originally posted my question some 2 weeks ago. To date, it would seem that no one in the Firefox Community has got the answer to my problem. Surely this cannot be so - when I Google on the subject, it would seem that many other Firefoxers have encountered this problem; but - NOBODY SEEMS TO HAVE THE SIMPLE SOLUTION!!! Who can help me (and all the others???)

I enjoy features on Firefox and Mobile Me however, your color scheme is difficult for me to see. the Grey and the light blue do not show up enough for me to view easily. Is there a way to change this?