Support Forum

As of late, my Firefox browser has been freezing my entire computer. It keeps saying that it is "not responding", my mouse turns into that blue circular loading screen, I can't exit anything, I can't even open task manager, I have to take the battery out just for my computer to turn off.

I scanned everything with Norton; didn't detect anything. I even did the Norton Power Eraser, still nothing. I set Firefox to run the program as an administrator and I thought it was fixed but it wasn't.

I even update my plug-ins and for some reason, your website keeps telling me I need to update the same ones, so I can't even rely on that.

I noticed that it does happen when I'm on a Youtube page. Like when I've paused a video.

It opens fast, it browses fast, it goes to certain websites fast. It's this annoyance that has really bothered me and has considered me switching to Google Chrome.

If you don't want me to, then tell me how to fix this issue.

I tried to disable javascript and it facebook worked. The problem is no button was clickable, I can't post anything, in short, I can't do anything. I have to force close firefox whenever this happens. According to my firefox, I have the latest version. I also tried uninstalling and installing it again, I tried disabling the plugins or run it in safemode but nothing seems to solve it. This problem just happened after I deleted some compressed old files from my C drive.

i reinstalled firefox to my desktop the previous one used to show my homepage google when i opened a new tab in my home page .but it doesnot open my homepage google now it is blank with some rectangular blocks

After a computer restart I started a new session without restoring the tabs from the previous session. Is there a way to restore those tabs without selecting each one from History ?

Hello,

Since it took over an hour to send an email from my gmail address the other night andsince I have tried unsuccessfully to create an @outlook.com address in Internet Explorer 8 I would like to use Mozilla to create a free reserve email address. Is it possible to do this in Mozilla instead of using Google Chrome or Internet Explorer 8? Thank you for helping a real dummie when it concerns creating a reserve email address.

Kind regards, Edwin

Dear Sirs.

I ask the help of you to remove the software v9 Firefox browser. I've tried various actions in an attempt to remove it, but without success. I'm seriously considering uninstalling Mozilla Firefox and use another browser. But I think there is a solution and I am appealing to you to get this help.

Thank you.

Fabio Guilhon

When I right-click on a bookmark in a bookmark folder, I am not presented with a way to sort the bookmarks. I am used to IE where there is an option to sort the links (or folders within a folder) alphabetically with just one click.

I use Gmail to initially get into my browser. My system WILL NOT ask me for my "master password" when I get to that. So I feel that my security there could be compromised even though I use a regular password to get into my gmail account. It's only when I go to open another item, like "Facebook" that I'm prompted for the master password. From my gmail account, I can go into several linked websites, i.e., TV Guide listings, Fox News, my two local news sites, even my weather site. Why are these not affected, but Facebook is? How can I get my Master Password to affect these other links from Gmail so that my system security is not compromised even using Kaspersky Internet Security with Firewall in place.

In Firefox - which I prefer, the conduit (I think) is MIX.DJ and I do not want it. Chrome does not seem to be affected. Add/Remove programs does not work - it does not show there - I am using 7, nor does it show as an addon. The web is full of people with the same issue - although I am not sure if they are confined to Firefox

Help

Tom

My desktop is running Windows 8, which recently crashed. Since then, every time I start up, Firefox 17.1 (which is in the startuo folder) does not load, but brings up an error window saying (Couldn't load XPCOM). Dismissing the window then allows me to start Firefox myself. I have uninstalled Firefox (but not the personal stuff), downloaded a new copy of Firefox 17.1 and re-installed.... same thing happens.

Just to clarify ..... this only happens once, following the initial boot up of the desktop. I dismiss the error window and all is well after that.

Any bright ideas please?

What is XPCOM referring to? A missing dll file? can I find this file elsewhere and move it to the correct location?

Many regards.

All the absolute links on my html pages (which are on my hardrive) are being treated as local links and are therefore not working - i.e. Firefox is adding the local file path before the url. For example, the original link is: http://www.insidehousing.co.uk/legal/criminal-conviction-for-illegally-subletting-tenant/6518844.article

But Firefox is adding the directory path so the url string becomes: /www.insidehousing.co.uk/legal/criminal-conviction-for-illegally-subletting-tenant/6518844.article%E2%80%9D

It is also being appended with: %E2%80%9D (which, when tested from a Word page, leads to site but generates page not found error).

For testing purposes, is there any way I can reconfigure Firefox to parse my links as absolute?

Many thanks

The genealogy site https://familysearch.org/search is stuck in firefox, even in safe mode.

This applies to linux as well as to windows 7, 64bit, enterprise (FF20.0.1).

The page opens and the blue search bottom is stuck with "Loading". Normally it shows "Search"

The site is working well with IE9.

regards,

Gerhard

I've been a Firefox user since before the beginning. I used the original Netscape 1.0.

Tonight I did one thing: add my Android Tablet browser to sync.

IT IMMEDIATELY ERASED ALL MY GODDAMN BOOKMARKS!

I realize that sync is not a form of backup but the one thing it should NEVER do is ERASE anything.

I've had it with this piece of crap browser. It has been steadily going downhill for a long time and I'm fed up with it. This is the last straw. It's not like there aren't alternatives.

Non-destructive alternatives.

I called in for help because Firefox would not display my websites correctly. I called the telephone number on the Firefox website and got Vgeek support. They remotely scanned my computer and said my computer was at risk - claiming I had a trojan that my antivirus did not find and that my computer was about to crash because internal system elements were closing down. They talked me into a $400 three year protection and support package - which some local computer repair personnel say may have not been necessary. The vgeek support say they work for Firefox. Is that correct or have I been scammed??? Please advise.

Ad popups appear in the uppermost left-hand corner of the desktop screen every time I start Mozilla Release 17.0 and are blocked from redirecting me to another website. The source address of each is, as the subject states: http://techblog4uonly.blogspot.com - Laura's Blog - Mozilla Firefox.

 These do not close until Firefox closes, and then sometimes persist until I use Task Manager to force them closed.  Going to the site blogspot.com takes me to https://accounts.google.com/ServiceLogin?service=blogger&passive=1209600&continue=http://www.blogger.com/home&followup=http://www.blogger.com/home<mpl=start#s01
 The site http://techblog4uonly.blogspot.com takes me to Laura's Blog, and her address is Laurapolock@gmail.com.  I do not recall giving Laura Polock permission to embed script on my home computer.  I don't find a way to gracefully put this, but if she is not generating ad revenue by desk-spam, then who is?  If she has been hijacked, then who better to tell her than the community she hopes to serve with identity protection - and that is one of her offers.

When I right-click within a text box, the client program's context menu comes up, not Firefox's, therefore, I can't use Firefox's built-in spell checker options, such as suggested corrections and "add to dictionary." Which is frustrating because the spell checker does find mistakes and new words, but I can't do anything with them because the client program's context menu gets in the way.

Is there some way to either change the built-in spell checker's menu from right-click to say, left-click, or a button on the main browser?

I am trying to play a WEBM video in Firefox, but the video will only play about halfway through before it just stops for no apparent reason. I made sure the proper WEBM codec was in place, but it hasn't been helping. What's going on?

Thanks in advance!