Support Forum

I want my TABS below the addres bar, there is no option for "tabs on top" anymore and I simply want them below the address bar. My y580 still has the tabs below but my asus g75vw has the tabs on top and the tabs on top" option is not there. WHat can I do?

Opening new tabs and clicking the home button both lead to a page which tells me the address isn't valid.

Looking at about:about, I see that about:newtab and about:home are not present

I have already reset firefox, and have no extensions installed. The problem does not go away in safe mode.

Initially, I did not request ask.com to become the default search engine and I did not ignore the box making the request. I have made the following efforts to return to google as default: Uninstalled ask.com and its automatic update, disabled all add-ons (including those that did not apply), checked extensions anything that pertained to ask.com (nothing was there), re-downloaded the latest version of Firefox, searched about:config for ask.com and reset it to default (google). On the Start Page the ask.com logo is still in the URL and a test search in the box under the logo yields ask.com results rather than google. Any additional recommendations would be helpful. At this point, I am considering the following: (1) restoring my computer to an earlier date; (2) reseting or removing firefox and reinstalling it; and (3) removing AVIRA.

I recently updated to Firefox 15.0.1, and I'm having a lot of trouble with it constantly freezing. This doesn't happen on any one website and is very random in occurrence. I have already tried running in safe mode and updated flash, and I'm still having the problem. After a few seconds, it may start responding again however, most of the time it continues to hang. In order to close Firefox when this happens, I have to open task manager and end the process because nothing in the browser responds. This has become very annoying, and I would appreciate any help I can get to solve the issue. Thanks!

UPDATE: I've noticed that the freezing seems to happen every time I check my email (Yahoo & Gmail), and when I'm on Pandora. It still occurs randomly at other times, but I noticed it's very consistent with these sites.

When I transfer over my favorites from Internet Explorer, not all of the favorites transfer over. Is there a limit on the number that can be moved over to Firefox? I see all my favorites in the My Favorites file, and on favorites when I open IE, but only half of them transfer over. Is there a cause for this? It is the same on both my machines using Vista and 7. Thank you. Ron

I restarted my computer this morning, as it was running a bit slugglish. The restart initiated both a Firefox update and a Flash update to the latest versions. I've uninstalled Flash several times with the Flash uninstaller. I've even down-graded to 10.3. Same result. Firefox simply isn't recognizing the install and I'm unable to view any Flash content. On any page that requires it, the 'Install Missing Plugin' button appears. Whether it's 10.3 or the latest 11.4, it doesn't exist in the Add-ons manager. I've installed the latest real Player as well, in case it had something to do with the issue. No apparent connection. No issues with the installations themselves have been experienced - everything proceeds as expected.

Any ideas?

Firefox has become very slow. It takes long time to load any website.I have reinstalled FF but the problem remain. As a test I downloaded Chrome and it is much faster. But I like FF and would be very glad if you can help me fix this problem.

I've suddenly started experiencing the "untrusted connection" problem on previously working https: websites with the "no issuer chain provided" as the reason. I've tried all the suggested solutions and nothing works. I've run several antivirus programs and no viruses or malware detected. I do not have ESET installed as suggested in previous solutions. Viewing the certificates for the failing sites shows that the provider in all instances is "Digitalmarketresearchapps Pty Ltd". The certificates always show a start of today's date and an expiration of 2039. I think I've picked up something that is causing the problem, but, like I said, none of my antivirus/malware programs are detecting anything.

Netflix movies play using Safari, but not Firefox. Using Firefox 15.0.1, Mac OS 10.7.5, and Sliverlight 5.1.10411.0, when I try to play a Netflix movie, it ask me to download Silverlight again. After doing so, it still does not play movie and asks for Silverlight download again.

I followed most of the suggestions and removed blekko (got it from AdAware, I think) from most of FF. It still shows up as the default search for a new tab. How do I get rid of this last bit of it?

Hey, Recently updated to Firefox 15, now all webpages take at least 1 minute to load. However, there is no internet issue, it's really strange. For example, I'll open four different websites, they'll all say 'Connecting to x' or 'Waiting for x' and just stay there for a minute. After a while, they'll all load as usual at the same time. It's like Firefox has loaded the pages but just isn't displaying them, while this was happening once, I tried resetting the router to see if there was an error there and it still loaded the page after 1 minute, while there was no internet connection available.

I've tried - disabling firewall, anti virus, reinstalling Firefox, restarting router and disabling plugins. Other internet browsers work with no problem.

Thanks

I just updated Firefox to version 15.0 on the Mac. Suddenly, all of my bookmark folders that are supposed to be in my Bookmarks Toolbar are no longer there, and the Toolbar won't let me put them back there. This is substantially non-optimal. I must say, I'm becoming less and less of a fan of Firefox with every passing update, which saddens me.

I deleted a lot of files to clear up memories, only i also accidentally deleted plugins. I reinstalled: Shockwave Flash, Java Applet Plug-in, Unity Player, Shockwave for Director, Adobe Acrobat NPAPI Plug-in, Version 10.1.4, Microsoft Office Live Plug-in, Silverlight Plug-In, QuickTime Plug-in 7.6.6, and iPhotoPhotocast. However, I still can't view some chats. What plugins am I missing? What plugins do you recommend? Is it even a plugin problem?

I'm not sure exactly what is causing this, but ever since yesterday whenever I visit any webpage there are ads embedded into the text everywhere. At first I thought these were just on the few sites I was on - but I noticed them even on facebook statuses and on my own blog! These ads don't show up on other computers or other browsers on my own computer - so I assume it was something with firefox. I have already tried deleting cookies/cache and re-instalilng Firefox. Any information would be greatly appreciated!

Also, to be clear, these ads just look like blue hyperlinks embedded into the text that are double underlined.

Win xp sp3 with FF 18.02. Takes 2-3 attempts to start up. Spurious crashes in normal use. Hangs on resuming from standby and hibernation. Safe mode seems to work BUT disabling all add-ons manually does nothing to solve the problem. Renaming folders in application data and local settings/application data, uninstall and fresh install does nothing to solve it. FF 15.01 reinstall with all the old add-ons and folders works fine.

Any clues? Obviously I'm not accepting updates for some time!

I don't think the additional info sent with this will help you as this is sent from 15.01!

Hi All, the problem i am having on users systems is that the link that points to the network drive for a batch file to execute nothing happens in FF but works in IE

 <a href="file:///T:/XX/bat/xx.bat">

1. opendownload.xpi
2. opendownload2-3.2.1-fx+sm.xpi
3. user.js

I use to be able to download vevo video's from youtube. I would see the download helper give me the details of how much time is left in the download. All of a sudden it just downloads 0% and when coverting to hard drive it gives me a error.