Support Forum

Every time I want to play an MP3 that is online, a new tab opens in Firefox and the MP3 is played inside Firefox. No matter what I do: I did set MP3 to play with Windows Media Player (or Always Ask) but Firefox ignores that setting. Or with another mediaplayer, Firefox still keeps on playing it in the browser itself. I know that it has something to do with Quicktime cause when I uninstall that, MP3's are opened in the mediaplayer of my choice. But as soon when I have Quicktime (or Quicktime Lite for that matter) installed, Firefox ignores my settings and only plays it in the browser. I do need Quicktime for my music and video editing software, otherwise I would not install it. The codec alone with Quicktime Lite does the job, but also with that Firefox will not play MP3 and MP4 files with my player of choice. Same goes for MP4 files: no matter what I do, Firefox is playing it in the browser itself instead of the setting I made in the Options of Firefox to set my player of choice.

I use explorer mostly. When they updated their last time, I came across problems with company website not able to accept the update. so, I then use Firefox without any problem. Until it's trying to update. I don't want this company website to stop working with another update until some site won't work I don't want the update!!! explorer has always had these issues I don't want to have Firefox have the same issue!!! My argument has nothing to do with your Firefox it's explorer causing me to go else-ware and I can't afford to loose access!!

I just got notice this morning about this new version of Firefox but I'm hesitant to install until I know that my Norton toolbar will work. Can you provide some information? Thanks!

I just updated my browser to version 21.0 and in doing so 'lost' some of my most frequently used search engines. A look into the searchplugins folder revealed that all previously listed OpenSearch Description files are gone except those of the search engines I'm missing. Trying to reinstall some of them, I realize most of the missing search engines are for sites that themselves do not provide them like http://www.wikimindmap.org and http://www.goodreads.com so I must have gotten them form third-party sides but in previews versions they just worked fine.

I wonder if anyone knows the way to roll back from an update in Firefox? I do not wish to remove and re-install if it's possible just to roll back. I am using Windows 7 Pro and the "about Firefox" says I have 19.0 installed. The update causing the problem went in on 19/03/2013. Hope someone can help. Regards. G

Update history says version 20.0.1 was installed on April 11, but Help About Firefox says I have version 19.0.2. Since I'm on the release channel, with updates automatic, I should be current.

Thank you, Pete Reque

on my other computer i have the regular firefox browser but when i got my new laptop and installed firefox, it is the 'release update channel' version and I do not like it! how do i go about getting the normal, regular browser? thanks!

Firefox worked fined before I reinstalled it.

when I  go to mail the top header is missing

The bottom part of the page is missing the next, delete, etc, tabs. I cannot mange my emails from this tab. I cleaned out all the cache and cookie files, which didn't help.

I was just auto-upgraded to Firefox 20.0, and what had been an orderly, cascading context menu is now a flat, broken menu that's so big it scrolls off the top and bottom of my screen. The cascading submenus have been crammed into the top layer, and many of those options are now broken. Furthermore, options/menus that had been, well, context-sensitive (that is, they only appeared in certain circumstances) are now always-on. For instance, right-clicking on a link gives me the link-related options I'd expect, but it also gives me irrelevant media-control (Play, Pause, etc.) and image-related (View, Reload, Copy location) options.

Arrrggghhhhhhhh!

I just downloaded & installed firefox and somewhere along the line I lost my entire addressbook for outlook express?

(Over 25,000 customer email addies have vanished!!)

How do I get them all back?

It says it needs my permission to make changes. I have completly uninstalled and reinstalled latest ver from website. Same results?????? I use Firefox to get 64 bit in windows as flashplayer does not work on IE at 64 bit.