Support Forum

The Issue.... Coupons.com plugin disapeared after upgrading FF to v21 (from FF Help Menu>About) I then was prompted to install the plugin when i went to print a coupon from coupons.com... the installation shows it succeeds with no issues, however the plugin is still not showing in the plugin list, and of course coupons don't print (You are prompted by coupons.com to download the plugin...over and over again)

How it happened..... I almost never reboot the PC. Before today everything was working fine. I didn't reboot PC, but decided to upgrade FF to latest version (previous was 20.something)... because i was getting a really long (and context insensitive menu when right clicking anything).

The upgrade appeared to run flawlessly, but then the issue with coupons.com became apparent, and upon a quick look in about:plugins, i noticed the coupon.com (coupon printer) plugin is no longer there....

I closed all browsers, uninstalled the Coupons.com plugin (from Add/Remove programs), and verified that Internet Explorer can't print coupons anymore from coupons.com. Then i reinstalled the plugin (from coupons.com) and Internet Explorer was once again able to print coupons. This means the plugin is being installed on the PC, and while Internet Explorer works, Firefox doesn't (since this version 21)

My FF is automatically upgraded to v20.x.x few days back and it has been a constant struggle to use after that.

Issue : Whenever i'm trying to open any link in a new tab by doing right clicking into it or any other task which include right clicking on the page, the context-menu getting opened is of WHOLE PAGE LENGTH, even bigger then that. Problem doesn't end here but the main problem lies in the fact that NONE OF THE OPTION work from context-menu.

I've not installed nay plugin or add-on before or after the upgrade nor have changed the config settings so not able to understand the issue. looking for the option to attach a screenshot but unable to do that but let me know if anybody want to have a look into that.

cheers .. rahul

Using Win7 Pro and Firefox 20.0.1. Keep getting an application 'App Manager' starting suggesting I download three things to let me upload to certain sites including Twatter. I have no desire to use the suggested apps, but cannot fing anything professing to be an App Manager. Is it something in Firefox or Windows? Any help in getting rid would be much appreciated

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being installed correct. I reinstalled it, but that didn't work. I replaced/deleted some files in firefox as suggested for similiar problems, but that didn't work either. Now I can't play wmp files anymore on firefox.

I hope u can help me solve this problem.

FF21. I have icons from several extensions showing. In customize mode, thee rightmost three are locked in place and grayed out with diagonal stripes. What does this mean? How can I free them?

I tried to hear a conference call on a website. Got a message, needed windows media plug in. Checked my plug ins, no windows media. Read tutorial on firefox support. Clicked on download. Got a window that asked for repair or change. Tried repair, then change. Need better directions on how to finish download. Got message download successful, but after closing firefox and reopening, still no plug in for windows media in list of plug ins. Went to site and could not hear conference. Read support forum. Message about using about:config. Tried this, typed in about: config in start menu, but didn't see anything that looked like I could change to true like message said. solved by opening internet explorer and going to website and listening to conference call on windows media player. There was a message saying click here if you want to enable media player. Did so, heard conference. Tried using chrome. Got to hear conference yesterday. Today, there was same message about needing plug in when I tried to follow instructions to get plug in, it was as confusing and useless as firefox. The bottom line is I tried to do everything set forth in firefox's forum suggestions and can't get the windown media plug in to show up in my list of plug ins and can't hear conference calls on firefox. Chrome did say they were working on getting plug in available at chrome store. I agree with comments that I was able to go to web sites and hear calls before firefox made an update that removed my windows media plug in. The simple download fix, presumeably from windows, does not work, apparently because firefox can't find the fix. That is not the user's fault, and it looks like windows tried to provide a fix, and firefox won't recognize it. Bottom line, it is easier to use another browser, than try and get the windows media player plug in installed on firefox. What good is a browser, if you can't hear a call on the website that the browser takes you to? Please make it easy to install the windows media plug in on firefox. Thank you..

I have changed my Firefox 26-digit sync recovery key on my laptop. Now I want to update my recovery key or pair as a new device my android nexus 4 that has Firefox and is synced with my old recovery key. How do I do that? Thanks.

I've tried this (https://support.mozilla.org/en-US/kb/change-program-used-open-email-links#w_setting-firefoxs-mail-client) and this (http://updates.html5rocks.com/2012/02/Getting-Gmail-to-handle-all-mailto-links-with-registerProtocolHandler) with no luck.

http://imgur.com/VbDpZVg My problem is that my mailto options are limited; no Gmail option, not even Application Details option.

On the second link I posted, my java console gives the error: Timestamp: 5/21/2013 8:43:53 AM Error: NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS: '[JavaScript Error: "aBrowserWindow.getBrowser is not a function" {file: "resource://app/components/WebContentConverter.js" line: 522}]' when calling method: [nsIWebContentHandlerRegistrar::registerProtocolHandler] Source File: javascript:%20navigator.registerProtocolHandler("mailto",%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20"https://mail.google.com/mail/?extsrc=mailto&url=%25s",%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20"Gmail"); Line: 1

I've also gone into about:config and set gecko.handlerService.allowRegisterFromDifferentHost to true. Still no luck.

Suddenly, since the latest update (20.0.1) my right-click menu is terribly LONG. It's filled with things that seem useful, but are not to be and are not necessary at all. E.g. it contains video-control options, like mute and play, go full screen.

More weird and worse above this is: absolutely nothing in that same menu works or does anything. I

Here is a screen capture of it. It is the regular menu, randomly clicked, which appears everywhere. http://s23.postimg.org/ur0zwg4bf/regrigclibar.png

What's about this? Bug? I think anyway it is broken and needs to be solved.

I recently got the Firefox 22.0 build 20130514181517 update (at the same time as a Windows 7 update, I might add) and since then the default font sizes on all websites have been enlarged. I have a 17" monitor, but due to the grossly overscaled fonts it seems more like an old 14", and it's quite irritating. To view the websites in approximately the old way they used to look, I have to zoom out twice, but it also means I have to do it on all sites. I also have the habit of accidentally zooming in or out while using my laptop's touchpad, so whenever I ctrl-0 to reset the font, it goes back to the large font, and I need to rezoom it again.

I am primarily trying to figure out if there is a way to reset the font size without using any add-ons.

Thanks

When I updated to Firefox 21.0, I found that Flash Player Plug-in 11.7.700.202 was not working. Videos would not play. Had no problem before the Firefox upgrade. I downloaded a new copy of the player but the download would not complete. A error message (only a single instance of this application can run) appeared. I used Adobe Flash Player's uninstall to delete all Flash files. Then I tried downloading Flash 11.7.700.202 again. Same error message appeared and would not finish the download. Chrome videos work with no problem. Is there a hidden Flash file somewhere that's conflicting? Is this a Mozilla bug? I looked at all the support topics and didn't find anything. Any help would be greatly appreciated.

I work in an audio/video studio. We have an internal web based project management system, where we keep mp4's of all approved versions of video projects. Before today, I could click on any video file, and it would automatically open in an external viewer (quicktime) which is necessary because sometimes I have to open multiple videos simultaneously and compare them.

Today however, every time I click on one, it opens in a Firefox window. I have gone into Tools>Options>Applications and manually changed MP4 to open in Quicktime. But the files continue to open in Firefox window, which makes it impossible to open 2 files for comparison.

Please help me get this back to the way I need it to work!

I was going thru the help screen in one of my add-ons. It told me; adjust the duration of alert box being displayed by changing the default setting It said to type about:config in the address bar, then find alerts.totalOpenTime and change its value. I looked, but could not find anything with this name. I also looked under; alerts, total, Open, and Time. Anyone know what I should be looking for?

Hello... On the screen in My Header I have the from top to bottom : 1) Menu Bar 2) Navigation Bar 3) Bookmarks 4) Video Bar...

I really Enjoy the Firefox Persona's but the Nav Bar cuts them across the middle from left to right. Is it possible to move the Nav Bar to another position such as... from top to bottom : 1) Menu Bar 2) Bookmarks 3) Video Bar 4) Navigation Bar... Thanks for any Tips, Merry Christmas, Happy New Year and May GOD Bless You and Yours...gw..

PROBLEM SOLVED! This is so embarrassing, but here's what fixed it. I'll leave the question here in case others download the add-on and can't figure out why it's doing what it's doing, but if a mod wants to delete the question I won't mind.

Anyhow, I right clicked on exactly the right spot on the bar and chose Delete, which brought up the add-on tab, which showed an add-on called "Default Tab," restarted Firefox, and now both behaviors are gone--no more search window in the tab bar, and no more search box in new tabs. I must have thought Default Tabs sounded cool, but didn't expect it to do what it did.

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Sometime between Friday and this morning a new search box¬ appeared in Firefox that called itself the “Updated Search Bar” until I tried it the first time. I’d like to avoid resetting Firefox, but if that’s the only way to fix this I guess I’ll have to. All suggestions are welcome.

The box looks much like the default search box except that it has a big orange button on the right saying "Search." It’s located in the tab bar, next to the last tab, taking up valuable real estate if I have more than 4 or 5 tabs open, which I often do. The default “search” is Bing, the other options are things like Facebook and Twitter, and it has no option to manage search engines. It doesn’t appear in my extensions or plugins, and I can’t find information about it anywhere.

BTW, my old search box is still in the navigation bar, and although I haven’t been able to get rid of Bing for the “search” search, I’ve made DuckDuckGo the default by moving it to the top of the list.

Thanks for reading!

I have uninstalled Snap.do but short of completely erasing all my history, nothing has worked so far. Each time I open a new tab in Firefox, Snap.do is there as the search bar. What a pain!!!