Support Forum

Hi, We are using firefox on centos linux on around 1000 computers. We are using Firefox 10.0.7 ESR. For our applications we need JRE1.6_17.

The problem is, that some of our intranet pages stopped working. I found out, that java plugin was disabled. It was disabled because the user clicked yes when asked that the plugin was old and it will be disabled.

I tried changing "plugins.update.url" in about:config, but firefox still found,that the plugin was old.

So my questio would be: Is there a way to disable plugin checking (at least for java plugin) in about:config or using some config file?

I know it is possible to do this by clicking, but if someone wants to do this on 1000 computers using multiple user profiles with the machines spread acrosss 500 kilometers, please contact me.

Was using Firefox 14 with Flash v.11disabled all Real Player plug-ins, disabled protected mode for Flash and Youtube was working correctly. Then Firefox upgraded me to 16.0.2, and Youtube doesn't work. When I click on a Youtube video, it doesn't give me any error message, just a blank screen.

Downgraded to Flash v.10, still doesn't work. But Youtube works OK with IE and Chrome.

I am trying to update my plugins, and all I get are useless programs to download or the same site everytime which is completely useless: http://www.currentversionplugin.com/motive-plugin/ So I'm confused we're to keep them up to date yet there's no instructions how. Firefox tells us why, but not how. I'm driving myself nuts running around in circles....I know I shouldn't be. But when one is on a mission :)

Hi there, I am desperately trying to find a solution for this. I want to create a user style for a website because it looks like a mess on mobile browsers. I've already done this on my desktop browser, then uploaded it to userstyles.org.

Now I tried to install Stylish on my mobile Firefox (10.0.5 and the new Beta Firefox 14.0b6 I think). While this already didn't work perfectly (probably not supported, but I thought mobile and desktop FF's are starting to merge?), I managed to install it somehow. Now I still can't install a userstyle because it won't detect the addon (I changed the user agent to something desktop-ish). I also tried it with a greasemonkey script, but I'm also stuck there.

..Help?

Hi

i've just installed Firefox v13.0 on Windows XP. I have clicked the "Check to see if your plugins are up-to-date" four plugins needed updating. I have done 3 but i have a plugin called "Citrix ICA Client" with a status "Outdated Version". Action "Update". When i click on the update link it goes nowhere.

This started today(10/22/12 about 1:00pm est.) I was using the Add-this app and now the captcha box is missing from the send page of Add-this. This happened with-in a 5 min. period. I changed nothing.

i have Firefox 13 and real player 15 but the download this video option does not work,under extensions browser record plugin is disabled,but if enabled videos do not play in youtube,error occurs,this is great inconvenience,it works well with IE but i prefer Firefox so any help to rectify the matter is appreciated.

Since upgrading to Windows 8 Pro (with a downloaded upgrade, not a "clean" instal, so all my apps and settings were retained) I get the following error message when starting my customised version of Firefox with several pinned tabs, or when flash content loads in an uncustomised version in another user account, or when that version is closed if no flash content is loaded :-

(Title) - FlashPlayerPlugin_11_5_502_110.exe - Application Error

(Content) - "The instruction at 0x71a30000 referenced memory at 0x71a30000. The memory could not be written. Click on OK to terminate the program"

This also happened with the 11.4.402 version prior to today's update.

I have tried running the browser with add-ons disabled, and uninstalled/re-installed Firefox, but the problem remained. Can anyone tell me what the problem is and how to fix it?

None of the questions seem to actually have answers. I have tried various forums but cant understand what they are talking about. I got it off Chrome quite easily but cant seem to get rid of it on Friefox.

I recently noticed that I have some plugins installed in my Firefox that I didn't even know I had. I remember accepting MS Silverlight and Adobe Flash, but I can't remember ever saying yes to Google Update and the two versions of Ubisofts Uplay plugins. One which I disableled now and made me write this complaint. I assume these plugins got installed in Firefox when I installed related programs. However I never got notified that this was happening. I didn't even know I had the first Uplay plugin installed which had a big security flaw. Which is now disabled by defalt from your side. I have better things to do than to check which plugins are magically installed on Firefox.

My question is why is some plugins installed without Firefox notifying the user that it has been modified? In my view a browser should not make changes without notifiying the end user, and Firefox should not trust that other programs do that.

A small related question is why there is no good way to remove a plugin it completely from firefox? Why is there no button that I can click that erases it like it is on addons. I don't want to risk plugins activating again when firefox updates or I reinstall. When your support suggestion is to manually edit the registry then it is clearly not good enough.

On today's morning(06.09.2012) I updated my Flash Player to 11.3.300.257 and then launched Firefox. As soon as a site started to appear in browser, Firefox frozen.

So I launched with all add-ons disabled and managed to confirm that Firefox freezes only when Shockwave Flash plugin is enabled

I tried to uninstall and install Flash Player, tried to mess with plugin container, but nothind helped

i had to restart firefox due to baylon toolobar. Reinstalled downloader helper but cant find where to download converterhelper without paying for it again. I have my registration code. I have windows 7 home edition. Any help would be appreciated.

When I click on the Lightshot icon an error message appears:

"Lightshot NPAPI plugin not found. Try to reload browser. If you keep seeing this error after reloading, please contact support@skillbrains.com"

Anyone else having this problem?

Hi, I'm writing some plugin; I got Gesko SDK from mozilla site; After build it successfully loaded and working on Firefox; I tried to load and execute it with chrome; I found that chrome cannot load plugin; After some debugging I found that plroblem in function table structures - size of structures is not the same in firefox and chrome; Additional search bring me to a difference - it is in alignment; Firefox and Gesko using 32 bit alignment/packaging, and chrome use 8 bit alignment/packaging; So, my questions are: -is it bug of chrome or firefox? -when will it be fixed? -I did not work with chrome previously; from when is this build difference?

Recently update to FF16. Old version worked fine. Java blocked so updated from v6.37 to 7U9. Flash just disappeared!

Installed both new versions and installers said everything went fine. Still, when I go to sites with offending media (eg. Youtube, Netdania.com charts) I cannot view. Both work in IE

Have uninstalled and re-installed both plugins repeatedly without success.

When I select "Add-Ons" or go to that tab, I get a Loading.... message continually. I have seen other reports on this problem that state I should click on extensions or plugins. I have tried this however the "loading...." persists. I have let it run for hours but it never loads. The reason I am trying to get the add-ons to load is because I have read that a certain add-on needs to be disabled in order to stop that annoying pop-up window that tells me about "Browser settings change". That is the real problem I am trying to get rid of. A previous post says to disable the recent add-on but I can't get the add-ons to load. Hope this is not too confusing.