Support Forum

The Issue.... Coupons.com plugin disapeared after upgrading FF to v21 (from FF Help Menu>About) I then was prompted to install the plugin when i went to print a coupon from coupons.com... the installation shows it succeeds with no issues, however the plugin is still not showing in the plugin list, and of course coupons don't print (You are prompted by coupons.com to download the plugin...over and over again)

How it happened..... I almost never reboot the PC. Before today everything was working fine. I didn't reboot PC, but decided to upgrade FF to latest version (previous was 20.something)... because i was getting a really long (and context insensitive menu when right clicking anything).

The upgrade appeared to run flawlessly, but then the issue with coupons.com became apparent, and upon a quick look in about:plugins, i noticed the coupon.com (coupon printer) plugin is no longer there....

I closed all browsers, uninstalled the Coupons.com plugin (from Add/Remove programs), and verified that Internet Explorer can't print coupons anymore from coupons.com. Then i reinstalled the plugin (from coupons.com) and Internet Explorer was once again able to print coupons. This means the plugin is being installed on the PC, and while Internet Explorer works, Firefox doesn't (since this version 21)

Is the latest Java 7 update 17 safe to enable now? I noticed after updating, it was still disabled, but no longer blocked in red by Firefox. My assumption is that it's safe, since not "in the red" currently. However, I'd like to be sure before I re-enable it. Thanks!

Currently loving Firefox 19.0 on WinXP SP3

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.

Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.

i reinstalled firefox to my desktop the previous one used to show my homepage google when i opened a new tab in my home page .but it doesnot open my homepage google now it is blank with some rectangular blocks

Mozilla home page ---> search bar ---> goes to Yahoo search engine.

I have searched & looked up other user's problems with this:

https://support.mozilla.org/en-US/questions/933375?esab=a&as=aaq

I have tried all of the steps (about: conifg, renaming/deleting spigot file, reset)

And nothing works.

I'm running Win xp. Please help me.

The search button on Taleo Website are not functioning. It used to work fine with Version 19. Taleo is used on allot on employment related websites. I'm wondering if this issue will be resolved with Firefox ? or should I go back using Version 19 ?

Recently there had been problems with Yahoo Mail and java, I updated but still unable to use it. The strange thing is that I have a PC (XP) whre it will not work and a laptop (win 7 ) where it does work. Both computers have the latest update of Java and both have the most current version of FF. Anyone have any ideas why one works and the other does not. Maybe it is not java, but I can't think of anything else. Open to suggestions. Thanks

I am running the latest version of Firefox (17.0.1)

I have a number of add-ons all of which are disabled and which I would like to remove. Unfortunately there is no remove button.

I have read the FAQs and community help which tells me that if there is no remove button then the add-ons are there through being added globally by other software. However on of the add-ons that I want to remove is Google Toolbar for Firefox - how could that have been added by another application?

Any suggestions gratefull received.

I have a number of documents I want to embed in webpages for easy access. These are PDFs generated with pdftex locally under MikTeX. They use Adobe Minion Pro font. They render flawlessly in Adobe Reader, Sumatra, PDFXchange, and in Chrome (with its built-in viewer). They are also fine in APV PDF Viewer (MuPDF library) and PDF to GO (Documents to Go) on Android . . . you get the idea. But in Firefox they render interspersed with random characters. Example pdf and screen captures available (I don't see a way to post them).

In the meantime I've replaced the PDF.js with the Adobe Plug-in which fixes the issue for me. I'm concerned about others who may visit the site with Firefox as the default setting leaves these documents all but unreadable. Must I alter them to use a different font in order to preserve compatibility with pdf.js? Minion is widely distributed and well regarded (and not cheap) it would require significant adjustment to the formatting as well . . . Please advise.

I have Firefox set to delete cookies when closed. After I close Firefox, I usually run CC Cleaner. In the Analysis, CC Cleaner shows 307 cookies using a total of 0 space.

In XP, I went to Options, Privacy, and Show Cookies. There are probably 307 shown. When I click to Remove All Cookies nothing happens. When I highlight one cookie and click to Remove, nothing happens. When I open the particular cookie folder and see the cookie, highlight it and click Remove, that cookie seems to disappear for an instant, but when I click on the next one, the first one returns.

I want ALL evidences of all these cookies OFF my computer.

How do I accomplish that?

Hi,

Started up Firefox and the text in the main window was bigger than yesterday, there is now a scroll bar at the bottom for me to mover left and right to see all the screen. Zoom is already reset so CTRL+0 does nothing. Zooming back out to make the page look better only works for that page.

A complete re-installation of Firefox didn't work also.

I rolled back System Restore and Firefox looked fine again until I realised that I didn't have any search engines installed. So I reinstalled Firefox over the old (Choose Upgrade) and the big text problem came back.

I have been using Weebly recently, not sure if that is a coincidence or not, maybe I have messed something up whilst editing?

XP itself seems fine though, maybe this is a Font problem? Not sure. :P

Thanks.

Almost at every page I open appears following notification 'Error: Syntax error' from JavaScript application. Even on this page where I fill the form. I have to click 'OK' several times to make it disappear.

I've have severe problems because Firefox 18.0.1 can;t install the plugin and I can access some websites that I used frequently. I do the plugin install and it does not installed, do manually does not install. I do not know what to do. Everything was fine before I installed the 18.0.1

Where do I found and older version of firefox so I can continue with my web-life

Until today, I had no trouble opening Adobe Acrobat files with Adobe Reader 9.5. (I need to use an old version of Adobe Reader, because I use a program called Macro Express that does not recognize later versions.) Starting this morning, when I click on an Acrobat file, I am asked which program I want to open it with. Even when I click "Do this automatically...", it doesn't do so. It asks me every time. I went into Tools, Applications, and changed all of the pdf related issues to open with Adobe Reader 9.5. This also doesn't work.

everytime i want download video using ANT video downloader, always pop up message "Javascript application download error". can i fix it?

now i use java version : SE 7 U11 10.11.2.21

and i using firefox version : 18.0

OK, I admit that I have been using an old version of Firefox on two machines for a long time. I just got so tired of being told to update every few days! On my laptop (version 10) Adblock works fine. On a new machine I'm setting up now, using version 18, I find that the old Adblock is not available, but am told to try a newer version. However this doesn't work. Is Adblock a thing of the past? I certainly hope not! Cheers, Geoff

Firefox 19.0 locks up when trying to load Facebook. This started yesterday, March 5 at about 1300 hrs PST. After a long delay, a Warning: Unresponsive Script dialog appears, saying that "A script on this page may be busy or it may have stopped responding". The script listed is https://fbstatic-a.akamaihd.net/rsrc.php/v2/yH/r/LEOX0R6UVT4.js:16. Clicking either Continue or Stop Script has the same effect: the entire Firefox application remains frozen. After several minutes, the same warning box appears again. The only way to escape the situation is to force-close Firefox. The crash reporter never appears.

Facebook loads normally in both Chrome and IE8.

I am a professor and frequently need to open pdfs of academic journal articles from electronic databases. Within the last two or three weeks, when I try to do this using Firefox, only the first page of the pdf displays and the rest are blank. In addition, a bar appears across the top with the message "This pdf file may not display properly." So I have had to switch to Internet Explorer to open the files and do my research. What is going on and how can I fix it so I can open pdf files from the Web in Firefox and have them display properly?