Support Forum

When I install the latest version of Flash Player(11.6.602.171), I get a firefox plugin. Why am I not receiving the Flash Player instead? OS is vista home premium, firefox v.18

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being installed correct. I reinstalled it, but that didn't work. I replaced/deleted some files in firefox as suggested for similiar problems, but that didn't work either. Now I can't play wmp files anymore on firefox.

I hope u can help me solve this problem.

This refers to the Plugins section and the updating option. In two previous versions of Firefox the plugins check tells me I need to update to a specific version of Adobe Reader, despite the fact I have laready done so. Does this mean Firefox is vulnerable, or Reader? Is it a problem or just a software glitch. Bearing in mind the complexity of Reader (which I need for work related reasons) I hope this doesn't indicate a serious issue rather than a transient one.

How can I reset the DEFAULT zoom view in Firefox at 125%, like IE, so I don't have to reset it every time ?

I have seen this question asked previously and it seems there is no answer.

I know that one can change each individual web page (that reset defaults back to 100%) and, alternatively and apparently one can load an add-on to fix the default size at Full Zoom.

... But any hints on how to achieve a DEFAULT 125% zoom would be much appreciated.

Hi, My Firefox plug-in check is telling me that there is an update for Java, but when I visit the link it's still taking me to the old update (the Java 7 update 9). Also, according to the Java test page, Java 7u9 is still showing that it's the latest...it says I have the recommended version.

Is there an newer update somewhere?

Thanks.

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Firefox freezes since about 31 Jan 2013 at random times quite often, when I do see TV or videos, also with YouTube videos. It freezes especially when I do start TV or a Video, sometimes also it freezes when the video is running for some time. I do use Firefox mostly only for TV and videos, so else I do not see. Some days earlier (26 January 2013), I had installed the upgrade of the new Norton Internet Security 2013. The two Norton add-ons on for Firefox, I have both deactivated. I can get out of the freezing, when I do click to end the Internet connection. After I have waited for about 5 seconds, the Mozilla Firefox browser can be moved again with the cursor. After I click to close the Firefox, and wait for about 5 seconds, the freezing also does end. I did do two Windows restores, one to 1 week ago and the next to 2 weeks ago. After the restore, when I started Mozilla Firefox, it was at first Firefox 17. But to my very bad luck, Firefox started immediately to update to Firefox 18.0.1 I had seen this updating on Help – About Firefox. There were good times, when people could choose themselves which version of Firefox they wanted. After the restore, I had also downloaded the latest Adobe Flashplayer version (about version 11.5), but the freezes have remained the same. Is there a possility to prevent the automatic update of Firefox? So that I could choose which version of Firefox, I do want. When there is a serious bug in Firefox, I could nevertheless use Firefox instead of changing to the Internet Explorer. I know I myself am responsible to prevent hackers from entering my computer. I have read that 80% of users in Germany do not have any Internet Security against hackers at all. My Internet Explorer until now does not freeze.

I have tried to change ASk.com as my default search engine. Not tab in upper right corner. Large center space on home page. Really don't like ASK and would prefer Google. I have read over your info, tried tutorials. Just don't understand or see how to make change back to Google after update. your help will be appreciated.

The last two days Firefox 19.0 won't open MSN.Com. I can open the site in Chrome. I have deleted history and cookies several times but still no joy. Ad Bloc has been disabled on that page. I am using Vista on a Dell laptop.

I am prompted every time i visit a site that i enter a password on to save it in firefox 18, it's now getting annoying. I have tried to turn it off, but the box in firefox settings is shaded and won't allow me to turn password manager off, i know i can choose "never for this site" in the settings but with just about every site you go to now requires you to sign in it is really getting on my nerves. if this can't be resolved i may reluctantly have to change browser.

My remote monitoring for my security ( My-Q see) worked fine until I updated to 20.0. Now Firefox pops up asking me to install web plug in kit. when I do, it still does not work even after restart.

Firefox asks me to install missing plugin, when i visit this website (http://patanjaliayurved.org/ ). I perform the following steps but still nothing happens:

instal missing plugin>>>>>>apple quicktime>>>>>not available(manual install)>>>>>>download>>>install>>>still firefox asks to install missing plugin

Flash Player is on the bad list for version 17.0 firefox. Therefor it can't be installed. I get missing plugin screen or simply nothing when I click on videos on websites. Is there another plugin that can take Flash Player's place?

I'm using Firefox version 19.0.2 on a Windows Vista laptop. I cannot find an answer to what is s.ytimg.com - but I did see a reference to it being a u-tube camera spying matter???

Hi, last few days I've had increasing problems with FF 19.0, started with refusing to open any new windows, then started refusing to open from tray icon. I've restarted in safe mode and all works as normal so I tried to go to addon manager, but it just shows a blank screen for extensions. I can see my plugins and themes but there seems to be nothing under extensions. And if I switch to Get Addons I just get the loading icon and nothing comes up.

Having read around here for a while I couldn't find the exact problem, but some related ones, so I have tried deleting the extension files in my profile, except for extensions.sqlite which it says cannot be deleted as it is in use elsewhere.

PS even after allowing the Troubleshooting addon below I can't see it in manager!