Support Forum

I keep getting an error message saying "It looks like you have a flash blocker browser settings or extension. Please enable flash to hear sound" error message come up when I try to play music in Soundcloud. I have just installed Firefox on my laptop and upgraded to the latest Flash player. I then tried down grading to Flash 10.3 but this didn't help. I have been watching programs in iplayer and had no problems there. Please help!

unfortunately I cannot paste a screen capture so I have to describe it: When I launch Firefox /17.01) a pup-up opens in the bottom right of the screen. It cannot be closed by its own [X] icon. Title: "Browser settings change" An unknown change was detected on your browser's search settings. Options: ° keep my current serttings ° I am aware of rthis change and approve it There is a [Yes] button. No matter what I do, this box does not go away with normal user gestures. It remains open when I close the main window, and I cannot open a new Firefox window as long as it's there. I can close the pop-up from the taskbar only (or from task manager of course).

hi, after upgrating to firefox19, I noticed, that often when I right click on some link, no context menu appears... see screen shot http://i.imgur.com/A4mmxy4.png?1

where's the bug ?

I had this problem for awhile. I tried EVERYTHING. I reset the link in About:config, deleted the XML file....and every time I fix it bam yahoo squirms it's way back. Nothing seems to be a permanent fix...the only other thing I haven't tried is to take down Yahoo! itself and destroy everything to do with it. I'm hoping Personas has nothing to do with it... That's the only add-on I have. I think. Anyone else have any advice? Or a plan on how to destroy Yahoo? -___-;;

I am new to firefox and a lot of learning to take in.we had IE8 with lots of problems so went to firefox.gets confusing for us at times as we don't know a lot about computers.don't know how to get back of browser,things we had before:eg. page,i did get print,cut,copy,paste ok.don't have internet options on browser..but what really is frustrating,i have read many times how to get a blank page up when you click on a new tab above add.bar.all we get is this box that says.. server not found..with a bunch of foreign symbols.im tired of looking.suggestions? please tell us in easy terms.tks so much..we are using firefox mozilla 18.01 tks cheryl

After I noticed this Local Moxie (18 March 2013) had replaced all Firefox searches, I went to Google and looked this up and discovered that it is malware or worse. I have done all that Google said to do for removing cookies from this Local Moxie as well as page info and blocking it, in the tools section and I cannot get rid of it. Has anyone else had this problem and does anyone know how I can remove it, please?

While trying to track down which Add-On is hammering my CPU, I found another odd behaviour while trying to disable plug-ins one-by-one: With certain plug-ins (specifically Flash, Foxit Reader, and Silverlight), the next time I restart Firefox, they are enabled again. After disabling them a few times, they finally stay disabled on restart, but then I can't re-enable them. (Same thing happens, but in reverse; I enable them, but they return to disabled on restart.)

At one point I was trying to disable Foxit and Silverlight and re-enable Flash. Each time I restarted, Foxit and Silverlight would be enabled again and Flash disabled again. After about five or six attempts over two days, suddenly it worked.

Has anyone else noticed this behaviour? I don't recall ever having problems disabling unwanted plugins before.

Note: This is about plug-ins, not extensions. And this isn't about permanently disabling or removing plugins.

Hi,

I'm securely connected to my (self-hosted) webmail. https://webmail.whatever.com I've tried to access the SpamAssassin Configuration option within it but I get the following.

You have asked Firefox to connect securely to mailboxes.whatever.com, but we can't confirm that your connection is secure. mailboxes.whatever.com uses an invalid security certificate. The certificate is only valid for the following names:

 *.dreamhost.com , dreamhost.com  

(Error code: ssl_error_bad_cert_domain)

I understand why I'm getting the message, but how do I add an exception when the option to do so is not showing as it usually does? I can try and use the non-secure URL for my webmail, but I'd rather not and I might get the same results anyway.

The following does a (very) good job of explaining things, but solutions are not provided for all of the issues/messages. Perhaps that can be changed when we figure this out. http://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

I am using Firefox (20) in an environment where I am required to use a proxy to access any external websites, and the proxy has recently been changed in such a manner that it now intercepts HTTPS requests and seems to reissue the certificates from a new identity.

This means that every page I visit that uses HTTPS shows the 'untrusted connection' warning page. I can, of course, add exceptions - but I don't want to have to do this for every secure page (and every subdomain, including those only used for serving up images or stylesheets, etc).

Is there any way to.. disable the warning page? Add an exception for "*"? Add the identity that the certificates are being reissued under to my trusted list (I don't have access to the certificate file)?

Neither Chrome or IE exhibit this behaviour under the same conditions.

NB: Troubleshooting info attached is from a different computer.

Firefox 18.0

I have some bookmarks pinned to the taskbar. They show the URL of the link, not the name of the bookmark. For example; in my bookmarks dropdown menu I have a bookmark named 'hotmail', but when I pin it to the Firefox icon in the task bar it shows up as https://login.live.com.....

How do I rename it or get it to show the same name as in the dropdown menu?

I've been using the DjVu plugin for years, without issue. It worked fine yesterday. As of this morning, it has vanished from Firefox.

Multiple downloads, installs, uninstalls, restarts and reboots later, and I still have no DjVu in Firefox 21.

It works in IE 10, so it is installed on my Windows 7 64bit system. I don't want to use IE 10 to view the old newspapers that are a primary part of my research. The only way to view them is with DjVu.

Why - what is wrong - where is it? Can't even find the plugin to add from the add-ons page.

Please - someone point me to a fix.

I just updated to Firefox 18 and my default Firefox start page does not work. I type in a word and hit 'enter' or click on search and nothing happens. If I use the Google bar no problem.

Sometimes when clicking on a Live Bookmark, a transparent outline drops down instead of the normal stories. I've included a link to a picture of the problem. This happens about 50% of the time when clicking on the Live Bookmark. My only work around is to keep clicking the LIve Bookmark until it shows up normal again. I recently downloaded Aurora to see if that would fix the issue, but it did not. Before I was using the beta version of 19.

http://i246.photobucket.com/albums/gg98/jesseskogh/brokenlivefeed_zpsddc3acd0.jpg

Firefox 20.0.1, windows 7, flashplayer up to date.

Certain youtube videos won't play. The advert beforehand plays, and then the video just displays a black screen, no loading, trying to skip to a later time in the video doesn't work. It seems to be certain youtube users whose videos won't play, users whose videos I was able to watch only yesterday. The featured video on the user's channel is watchable, but not when opened separately. IE won't show the affected videos either.

Da ich der englischen Sprache nicht gerade sehr mächtig bin und bis Firefox 18.0.0 stets alle Tabs, Befehle, Dropdowns u.a. auf Deutsch vorhanden waren, ist dies sehr ärgerlich. Ich dachte zunächst, dass es sich nur um einen Fehler dieses speziellen Updates handeln würde, doch mit dem neuesten Update 19.0.0 hat sich an den englischsprachigen Einstellungen nichts geändert.

Wie also kann ich Firefox wieder auf Deutsch umstellen, ohne es komplett neu installieren zu müssen??

I have the latest BBC iPlayer and Adobe Air installed, and am using 64 bit Windows 7 and Firefox Nightly (installed only yesterday)

Whenever I try to download content from the BBCi site, I'm prompted to download the desktop player again - and again, and again, and again ... And yet IE 64 bit works without a hitch, which is a real pain as I would rather not go anywhere near IE.

Is this something I've done wrong, or some kind of conspiracy ? I can find no answers to this problem anywhere.