Support Forum

I subscribe to digitalized genealogy records bublished by Riksarkivet in Sweden (http://www.svar.ra.se). After updating Firefox to version 21.0 the plug-in that I have to be able to view the records is no longer accepted. The error message I get is. "En insticksmodul behövs för att visa innehållet. Installera insticksmodul ...".. However, the file that I get on following the instructions is exactly the the same as the one already installed. No update is available. What to do?

Sometimes I click something and the link opens to a completely different page advertising something. If I click the back arrow and click it again, it opens with the correct link.

In the last week or so BBC have updated their website. Since then Firefox seems to have difficulty opening certain pages on the site. Links open as a blank page. Sometimes the page flashes onto the screen and disappears immediately. The pages can be found via a Google search but will still not open in Firefox. Only Firefox seems to have this problem, other browsers function normally. I've tried contacting the BBC without success. From what I read on the site there are a lot of people complaining about the appearance and content (not functionality) and I assume they are wading through a lot of complaints.

The website www.KarenBlairPaintings has been checked by three tech support people who cannot find errors in the site.

The host GoDaddy.com has checked for hosting and site errors and found none.

The site cannot be opened from the search.

Hi There

Hotmail have this week updated their website, since then on Firefox I can't seem to open, delete, compose or do anything with my emails. All I can do is get into the inbox and that's it. I have been on Safari and seem to access all my emails as normal. Is there anything I can do to solve this problem??

URL of affected sites

http://hotmail.com

I cant play my games (FarmVille FrontierVille) On Facebook,Adobe Flash player plugin crashed keeps coming up.I have updated to the newest file.No good.

URL of affected sites

http://Facebook.com

I can't play any youtube videos on my firefox. All my programs are update to date. Also youtube videos are working for my internet explorer but not on my firefox. I have the latest version 3.6.13

I'm on a PC 32 bit home basic vista.

Despite following both Firefox and Flash directions, Firefox won't play videos from YouTube, Hulu, etc. They either never load or they load and freeze within seconds. Before I got the latest versions of Firefox and Flash, I did not have this problem. So there must be a problem in one or both of them. Since I understand from various websites that this is a widespread problem, can Firefox fix this? It's a major flaw in the latest Firefox version.

Using Firefox 4 Beta on a company Intranet site which is a SAP NetWeaver Portal I get "Sorry, your browser/program is not supported by Web Dynpro! " Is there a way to put Firefox 4 into a backwards compatibility mode?

I've had Firefox 4 since the release date, but today it's been acting up - it's not loading certain webpages properly, removing all the formatting and just putting all the text/links/etc in a list along the left hand side of the window. It's also not showing some pictures at all any more, although they're all hosted on Photobucket. This is literally ther first time there's been a problem with it since updating, and I've not changed any settings on it at all, so I have no clue why it's suddenly broken. Is anyone else getting this?

Hi, I am novice to Ubuntu10.10. I am unable to login to the Orkut using firefox 3.6.13 under Ubuntu 10.10. I can login to orkut with same credentials on Windows XP. I guess the problem might be with Java. I have already installed the java plug in. When I type about: Plugins in url, I can see Java(TM) Plug0in 1.6.0_22. I have also installed JDK and other available stuff from canonical partners.

Also I faced the similar problem for registering to https://launchpad.net/+login site using firefox 3.6.13 under ubuntu 10.10. I do not see continue button when I try from Ubuntu Firefox. Please take a look and advise some direction.

Thanks for your time. Ashish

I'm having problems with just some websites. They begin to load normally but never complete. So I can often see all or part of the page, but can't interact - e.g. I can get into an e-mail program (e.g. Yahoo) and maybe open an e-mail, but I'm unable to reply to it. Or only part of the page loads and then hangs. Or sometimes none of the page loads it just hangs for a half hour showing a white screen. Other sites load fully and normally.

This has happened with Yahoo Mail, Ebay, Hotmail and some other sites.

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 Mac Book Pro

I can't play youtube videos or access games on facebook, and some websites I only get 1/2 the page. It seems like something is blocking my flash. It says my flash is up to date and also shockwave. I have included 2 screenshots. I have started in safe mode and nothing works. Works perfect in google chrome. The problem is only firefox. Any ideas??? http://i431.photobucket.com/albums/qq36/otter2208/youtube.jpg http://i431.photobucket.com/albums/qq36/otter2208/face-1.jpg I goto my plugins and see shockwave flash only. Also I have tried other sites with video and the video does not pull up at all.

When I try and open Gmail or facebook I get the following error message:

Firefox can't establish a connection to the server at www.google.com/www.facebook.com

URL of affected sites

http://gmail.com; http://facebook.com

For the last few weeks i am unable to watch youtube videos , I have updated firefox to 3.6 , i have uninstalled and reinstalled adobe flash to the newest version, i have tried in safe mode to get it to work i have disabled all extensions ...nothing works !!!!! i have even uninstalled firefox and reinstalled still no luck ..whats odd is that i can watch movies fine with my windows media player and quicktime offline ..and i can watch videos on yahoo that use flash and i can play flash games but all youtube videos just wont play and it says the adobe plug in has crashed .. ..i love firefox !!!!! please help !

URL of affected sites

http://

Gmail will not load in Firefox browser. I can get it in IE. I have disabled add-ons, extensions, reset theme to default, renamed extensions.?? files, re-started in safe mode, and a few other options, but it still won't load. Get "The connection was interrupted The connection to www.google.com was interrupted while the page was loading." However, I can go to www.google.com, but can't get to the login page or gmail link. I can get to other links there.

URL of affected sites

http://www.gmail.com, https://mail.google.com

When you enter my @ hotmail after a few seconds you receive the following message: "Script: https: / / js2.wlxrs.com/_D/F $ Live.SiteContent.Messenger/4.2.59120/release/Microsoft.Live.Core. LocalStorage.FF.js: 39 ". Requesting that you accept or not to execute the script.

Remember that this problem occurs both in my personal computer and the computer of my work

I need fast support, because this problem bothers and disturbs the course of my work.

Graciously Fabio Paixão

Before the last update Firefox was wonderful! Now i cannot click a link without it being prevented and having to click allow. My Neopets and Facebook games were working perfectly but now they are not. I use my computer to play and for email and not much else and i would prefer to go back to the way things were before the last update. I know very little about computers ... i just want it back the way it was! Is it possible for someone to tell me, step-by-step in plain and simple language, what i need to do to clear out the last update?