Support Forum

Desktop sync is broken and instructs to obtain "Your Recovery Key" from a working device. Only working device is Android Firefox. What is the magic incantation to get Firefox (v21 beta) on Android to reveal the needed sync Recovery Key?

Bookmarks vanished on multiple computers.

Error message on all platforms: Sync encountered an error while syncing: Unknown error.

Android device seems unaffected. Attempts to re-sync good data from android device have no effect. I filed a bug report but after over 15 days it was marked as a duplicate and rolled into another bug report. The solutions there are way (WAY) beyond my technical level of expertise, and look to be for the unix OS. Something about a corrupt root.

I've been very reluctant to clear my sync data, because the impression I get is that I'll lose all my bookmarks. The entire reason I started using Sync was to back them up!

Computer1: Win7 enterprise sp1, 64bit. Firefox 17.0.1 Computer2: Win7 enterprise sp1, 64bit. Firefox 17.0.1 Android device: Dell Streak7 Android 3.2 Firefox 17.0

When I use the Firefox browser to surf the web, on nearly every web page I visit an invasive advertising platform creates anchor links on the web pages (anchor keywords with two hyperlinks under the anchor word) which when clicked takes the viewer to an advertisement. Most of the links seem to be part of an advertising platform owned by "Text Enhance," which I have contacted to complain about. They sort of played dumb. I said I thought it was the result of some malware from which they were the sole beneficiary and they assured me they didn't instigate it. I went to the Warrior Forum and some members suggested it sounded like it came from one of your extensions or plugins. My security and technology consultant scrubbed my computer and they deleted some of your extensions and plugins and the problem went away. But two weeks later, it's back and it's pervasive. Even words in my online banking accounts are showing these text links.

Aside from security concerns, my biggest fear is that they are stealing traffic from the websites I publish--websites where I'm trying to sell either my own or affiliate products. And that upsets me greatly.

I'm sure I'm not the only web user experiencing this problem. If other web publishers are also getting their traffic stolen and directed to a competing site, you can bet that there will be a class action lawsuit on the horizon for Mozilla. So I suggest you get to the bottom of this situation and rectify it, because a lawsuit will be the inevitable result.

I don't mean to alarm you because I use Firefox as my primary browser. However, I checked IE and Chrome and Chrome is exhibiting the same situation. So I'm not really sure how this is happening, and that's why I'm contacting you about it.

Please let me know if you know how to de-activate this invasive pest.

Regards, Tom O'Boyle toboyle9@yahoo.com

I have tried many of the method suggested by user but AVG Secure Search is unaffected or goes away but keeps coming back.

I don't understand how it only seems to affect people running Firefox and why Firefox seems to rely completely on forums and suggestions by users as to how to fix it. Why is there not an official Firefox answer to this problem that seems to be a problem for a very large number of Firefox users?

My Firefox browaer starts with searchnu rather than Google. When I try to reset it it says that the searchnu tool bar has not allowed the change to take place. How do I step by step remove this malware program. My pc tools won't remove it

Hi, Somehow, Babylon toolbar and search provider got installed. And now I want to get rid of it. So, 1) I uninstalled it from "add or remove programs" in the control panel 2) cleared out the "add-ons" from all the browsers and even 3) searched the registry for "Babylon" and deleted all the traces of it 4) searched C: drive for the keyword "Babylon" and deleted all the folders

But still to my surprise, the search results of about:home in Firefox 11.0 came out of "Babylon"

I was receiving a lot of trash emails and such and cleared all my cookies and history. Now I am getting this pop-up and it is interferring with my internet usage, "Exc in ev handl: TypeError: oSAPlg.oRoot.log is not a function." What is it and how can it be fixed, deleted, gotten rid of, etc. Thank you

I have been using Firefox as my default browser for years. However, beginning with FF11 and continuing with FF12, it has become so slow to load web pages that it has become virtually unusable. IE, Opera and Chrome are all must faster. If anyone knows a fix, I'd love to hear about it.

I live in rural Texas and admittedly my ISP isn't the fastest "high speed" in the world - 1.5-2.0mbps, but other browsers can handle this OK. Not Firefox.

I've tried disabling ALL add-on's and extensions. I've taken FF down to bare bones - no tabs, no whistles or bells - and still it's painfully slow. I ever replaced my router - no help. I've tried clearing the cache, adjusting settings, even run "Speed Up My Firefox" software. Nothing seems to help.

This is clearly a Firefox issue. I would love to go back to Firefox, but I just don't have the patience to wait while it takes its own good time loading web pages.

Any ideas?

Tom

With YouTube HTML5 mode (http://www.youtube.com/html5 ) enabled, any video played with the HTML5 player will give me a unresponsive script error on "Script: http://s.ytimg.com/yt/jsbin/html5player-vflGWJljH.js:58"

Note that not all videos play on the HTML5 player. Try this video: http://www.youtube.com/watch?v=cdgQpa1pUUE

Howard Forum Wiki gives me unresponsive script error as well. Go to http://www.howardforums.com/showwiki.php?title=Android+Wiki:About and click on the Discussion tab and I get an error from "Script: http://www.howardforums.com/clientscript/vault/reset.js?v=3014:285" script.

Today, June 10, 2012, I was asked to update Adobe Flash player, which I did. I was also asked to update Real Player, which I did. I had also updated Firefox before that.

Now, whenever I try to watch a video on Youtube, I get the message: An error occurred. Try again later.

I am using a Dell Inspiron laptop with Vista home basic.

Hello,

   We have been using Outlook Web Access 2010 within our organization for a few months now, and have been using firefox to do so. With the latest Firefox 8 update, it seems that certain attachments download as "attachment.ashx". Yes, I said ASHX not ASPX. My research tells me that ashx files have to do with the .NET Framework. It seems that this is only occurring since we downloaded Firefox 8.

   Yes, changing the file extension allows us to open the files, and we can set a program to handle the file extension, but that would only apply when the ashx extension is only affecting one file type, but it seems to happen for more than 1 document type. I have experienced this issue with .pdf, .doc, .xls, .docx and .xlsx.

   Any ideas as to what would be causing this as of the latest update?

Since I downloaded the latest version - 6.0 of Firefox, I am having serious slowness of page loads. Nothing has changed in my PC or Network configuration and in the past have had very fast loading of everything - even streaming of videos, etc. The only thing I found in your help about all pages loading slowly was something about a proxy add ons issue - but I don't have that enabled. It seems to be even worst when I am submitting a form -

Hello.

Just updated firefox to version 13.0.1 but videos in youtube/facebook etc etc are not playing. Checked all of my plugins and flash, real player, quicktime etc are all up to date.

Anyone got any ideas as to a fix?

Thanks.

just updated to Firefox 13.0 on my mac last night (no plugins so don't blame them!).. man its SLOW SLOW SLOW. Slow loading pages, Slow to load, and slow to open java (even more so then before!) I have an i5 CPU and 8 GB of 1333 Mhz ram in my macbook pro... whats going on.. seems every new release is slower and slower!

P.S. I switched to chrome because of this.. works lightning fast in comparison!

During normal usage Firefox will suddenly stop loading all pages in all tabs/windows. Every currently loading page remains blank, with the usual 'Connecting to ____' message. Any new tabs or windows opened, or any new page requests, get stuck in the same loop. The program itself does not hang and, other than failing to load pages, performs normally. No change in behaviour with all add-ons disabled. Seems to happen with any website, but seems to happen more often on pages with any elements that take excessively long to load. Only current solution is to close program and restart.

This is not a router/connectivity issue, IE and other programs can connect fine while the issue is occurring. Full system virus scan came up empty (Sophos/Ad-Aware/WinDefender). I believe I first starting having the problem with FF6, feels like it has become more frequent with FF7.

It is not a flash or other "standard" problem seen in forums on the web. It does not appear with epiphany or chromium.

When FF opens a page with a video (any type mp4, ogv, webm) I get a black or colored rectangle and the video is not played. It seems that the mimetype is considered as unknown...

I'm trying to use a ssl proxy with accounts.google.com.

Usually, firefox warns me about invalid certs, however it let me add an exception if I wanted to connect to it anyway.

But, if i want to connect to accounts.google.com, it blocks me, and it doesn't let me add that exception.

Why it happens only with this subdomain?

Firefox 12 is very slow to load pages and if two tabs are opening it lags. I've tried everything (e.g virus, defrag, I've created a new profile in "run", etc). I've had my router/line etc all checked and after 2 weeks of cleaning/testing etc its all pointing to Firefox as the problem. Please help as it's driving me nuts.