Support Forum

The new built-in Firefox PDF viewer won't render gradient drop-shadows created within Adobe InDesign. It replaces them with a flat gray box - no matter what shape it sits behind. Is there a fix for this problem?

when i get a software update notice i click on the update button. a bar graph appears with a moving line of dashes. under the bar graph is a note saying connecting to the update server.... that never happens.

so i have been unable to install any updates even though at least 4 are available.

I have a nearly-new Mac 10.7.5. Downloaded Firefox just fine. But many (not all) pages give me a popup saying that additional plugins are needed to display all the content. When I click the "Install missing plugins" button, I get a popup saying, "No suitable plugins were found." Does this mean the popup saying I am in need of a plugin is false, or what?

When I type a word or term into the Google search bar the auto-complete fails; there is no pull down list of options for my search, only what I have completely typed in. I have to type in the complete word or term that I am searching for and then press return to get the results. I'm using a MacBook and OS X 10.7.5 Please help! This is so frustrating!

As I type a url, the location bar populates with a suggestion to match what I've typed... However, a dropdown list also appears. But since upgrading to FF16 it displays only icons and no text. I can still use the mouse or arrow keys to choose an invisible item and link to that url.

I just want the home icon there, nothing else. For some reason the ongoing download icon is up and i have no idea what pushed to display it, but I'm hoping I can remove it from the screen.

There is an add on showing up called torrent handler. It can not be removed, there is no remove button, I tried to remove it manually and I resetted firefox. It still shows up in my add on list. How can I delete it? Thank you all for your help.

How can I set FF to automatically add "www" and ".com" or other prefixes and suffixes, when typing URLs in the address bar? FF has done this in the past, although currently, typing a site name (e.g., "amazon") directs me to a google search.

Info: Homepage pref set to google.com; OSX 10.7.4; Firefox v 17.0.1

I recently upgraded to Firefox 18 and when I go to make a new bookmark folder I can see it in the bookmarks menu under "show all bookmarks" but when I'm trying to bookmark a page while browsing the folders are not showing up in the pulldown menu on the "page bookmarked" window.

I can't use Choose to find the folders either

I can then go back and manually drag the pages over but that's annoying.

I have the latest Firefox (18.0.2) on Mac 10.7.5. A few days ago I updated it with the latest Java (7_13) because we use some software in my company that requires it.

Before the update, Firefox blocked two pop-up ads on my company's web site (www.lawtechnologynews.com).

After the update, the pop-ups are no longer blocked. I made sure the pop-up blocker is still enabled and that our domains are not excepted.

Any ideas?

I recently upgraded from Hotmail to Outlook (MicroSoft).

Outlook does not render correctly in Firefox 19.0 on iMac 2007 running OSX 10.7.5.

Outlook renders properly in Safari, Opera and Chrome.

I have a MacBook Pro running OS X 10.5.7, and an iPad 2 running iOS 6.1.3. On the MAC, I have Firefox for MAC v 19.0.2 and Safari 6.0.3 On the iPad, I have only Safari for iPad. I always use Firefox as my browser for the MacBook, but there is no Firefox app for the iPad.

My Safari bookmarks automatically update from the MacBook to the iPad, but not from Firefox to the iPad. Is it possible for the automatic update to be made from Firefox instead of Safari to the iPad Safari.app? If not, is there an easy way on the MacBook to keep the Safari bookmarks up to date with the Firefox bookmarks, so that the iPad shares my Firefox bookmarks?

If not possible now, are you planning to make this possible for MAC users who also have an iPad?

I was trying the Aurora version of Firefox and would like to switch back to the release version. I've tried changing the value in app.update.channel in about:config and the channel-prefs.js file. The version will still not change. And yes, I've restarted my browser.

Many shortcut keys don't work in various apps/sites in the browser window:

CTRL-C, RIGHT/LEFT/UP/DOWN-arrows, BACKSPACE (to go back), CTRL-D, CTRL-T, TAB to go from field to field, etc.

Using the menu, commands like COPY and PASTE work fine, while CTRL-C and CTRL-V do not work.

Real pain... (since upgrade to V20 a few days ago)

Following another suggestion here, I went into about:config, and disabled the parameter "allowclipboardhelper.tabs.disabled" set to "false". No changes.

I'm on Mac OSX 10.7.5 (Lion).

I have an add-on called "WindowShopper" that somehow recently turned up in Firefox (v20.0, Mac OS X 10.7.5). I don't know how it got into Firefox -- *I* certainly didn't add it -- and I can't find it anywhere in "Tools > Add-Ons," "Extensions," "Preferences," or anywhere else. If I could find it, I'd delete it. It's maddening, I loathe it, it's buggy (its "helpful" pop up screens tend to "stick," obscuring the product underneath), and it seems the only way to get rid of it is to go back to using Safari, which I'd rather not do.

Please tell me how I can get rid of this "WindowShopper" add-on.

This notice has been on the page under the Google box for the last few days. There is a link to click on to update. The next page says that I'm up to date but suggests downloading Android or offers a download of Firefox if I'd like one.

This morning, everything that was in my exceptions list has suddenly disappeared. This list took years to compile. Thanks a lot Mozilla. Nothing special happened overnight as I simply put the computer to sleep before I did.

I go to LinkedIn and type in a name in the search box, for instance "Peter" and hit enter. Normally, this will return with a list of people with the first name "Peter", listed according to degrees connectivity. Instead the web site never loads the next page. It appears that it keeps loading the page over and over again, but with no result. In the end I have to press back or use another browser (Safari) to load the page and use the search function.

I get only a blank page when I click on a pdf file on a website. (I am able to open in Safari with a right click.)

I downloaded the PDF Viewer, but it didn't help.

I went to TOOLS to disable blocking extensions, but none were listed.