Support Forum

I just installed Firefox 21. I do not see the Clear History item in the Tools menu any more. Is there any way to get that back? I prefer to have easy voluntary control over clearing the history and other data. Why did the developers not set the item in the Privacy panel to ask first before clearing anything, the way it did before?

Hi There

I recently needed to restore my computer and I decided I'd backup my bookmarks before doing so to save me the trouble of re-adding them all. I followed one of the guides on this website and had my backup file ready to go, but when I went to import/restore them, it wouldn't take the file that was made.

After following the steps of the guide, Firefox created a "Unix Executable file". First I tried to import this file, then I tried to restore to this file through Firefox. After that didn't work, I just double-clicked the file and it opened up a terminal window (I'm on OS X by the way) and spit out some text then an error.

After that I just right clicked the file and tried to open in Firefox. I ended up with a bunch of text going off the side of the screen and after scrolling for a bit I was able to find some URL's to my bookmarks in the code, so the bookmarks are in there.

What can I do to restore these?

Since the 20.0 download, every time Firefox opens with" Well, this is embarassing" (having trouble recoverings windows and tabs) then lists windows and tabs for each site I have been on. I choose one - hit restore - and then I can open my home page. I went to Support and tried Reset, retstarted and opened Firefox but the same window appeared again. This time Windows and Mozilla support were on the list. What can I do next? I have no idea how to fix this. I have a MacBook Pro.

Installed Snow Leopard on Mac to bring up to 10.6.8. Then updated Firefox and updated so now at Firefox 20.0

In addition I frequently get the message "Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.

I had neither of these problems with my previous version of Firefox.

Thanks for any suggestions.

Tried accessing Mozilla Support Forums for Firefox Desktop Support, which I have used many times. It would not accept my username and password, claiming they were incorrect. I tried the Password Reset feature, which opened a window saying that accounts created before December 2010 may have issues logging in. Please reset your password below. It instructs me to enter my email address so that it can send me instructions for setting a new password. I enter my email address. It says we've sent an email to any account using this address. Please follow the link in the email to reset your password. I go to my email. Nothing is there. I wait, but still nothing.

I go back to the sign in page, and click on the link - I didn't get a confirmation email - under Login Problems. A new window opens which tells me that to activate my account I must first confirm my email address. I reenter my email address. I get an email from Mozilla right away, telling me that my account is already activated, and it gives me a link to log in. I click on that link. I enter my username and password again. Same error message denying me access and telling me to enter a correct username and password. I try this a couple more times with no success. Same repeating errors.

So I try to create a NEW account using a different username with my email address. It will not let me do that. It says that email address is already taken, and it will not allow me to proceed. I ultimately had to set up a new account with an email address that I never use, just so I could access the Help features. I am exasperated. I do not want to post my Questions using an email address that I do not use, and have to open another application to even access. I want to be able to receive a message from Mozilla in my normal everyday email address, if someone has replied to my post. But since Mozilla will not let me use my existing email address for the new account I set up, I cannot do that.

This is very frustrating. Mozilla will not allow me access to my original user account that was already set up with my preferred email address. And Mozilla won't let me create a new user account with my preferred email address. Now I am stuck with a new user account that is linked to an email address that I never use and which is not easily accessible to me. As a last resort, I access my new user account in hopes that it will allow me to change the email address that is linked to the account, but of course, that is not an option.

Can someone please help me to access my original account with my original username and password? If a password reset is necessary, then I should not be getting a reply email telling me my account is already activated (see below). If it is activated, then why can't I log in? What is going on? Please help me. Thank you.

It seems your account has already been activated.

You can log in at:

https://support.mozilla.org/en-US/users/login

Thanks!

The support.mozilla.org team}

I am running mac 10.6.8 and just want my old browser back which was not linked to yahoo. Yahoo encouraged me to get 21 but I don't want. How do I get 20 unlinked to yahoo back.

I now have really annoying green underlined text with pop ups all over the place, did you guys put this into the browser? i didn't want such a stupid annoying thing. how is this supposed to enhance firefox?

This is for information purposes. I installed Acrobat plug in today 10.1.3 and I get a blank tab when trying to open a pdf document in Firefox 11.0. This plug in works in Safari. I disabled the plug in in Firefox and installed the extension PDF viewer 0.2.537 form Mozilla and documents open fine. Just wanted to let someone know1.3

I'm having problems with just some websites. They begin to load normally but never complete. So I can often see all or part of the page, but can't interact - e.g. I can get into an e-mail program (e.g. Yahoo) and maybe open an e-mail, but I'm unable to reply to it. Or only part of the page loads and then hangs. Or sometimes none of the page loads it just hangs for a half hour showing a white screen. Other sites load fully and normally.

This has happened with Yahoo Mail, Ebay, Hotmail and some other sites.

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 Mac Book Pro

I have disabled all extentions, add-ons, started up in Safe Mode or tried any other suggestions placed on the forum, but still, tabs are not saved.

I don't find a "enable" or "disable Save Tabs" in the preferences

As suggested, in the profile folder I have renamed the formhistory.sqlite to formhistory.sqlite.bak and sessionstore.js to sessionstore.js.bak

No saving of Tabs. Any suggestion? Tkx Yve

Since updating to Firefox 5 I can no longer play Youtube videos. I get a black box with no audio or video. Youtube does work on Safari. I've updated Adobe Flash, with no improvement.

Same question which I've already posed. IF I can be supplied with a working email addy - I'd be happy to include some screen shots illustrating exactly what it is I'm asking here... Please send me an email addy to continue. Thanks.

I mechanically clear EVERYTHING often when browsing. What I'm getting live arrows on for a Clear are: Browing & Download History Form & Search History (this is the ONE NOT working, no hot arrow) Next is Cookies then Cache Then Active Logins Then finishes up with Site Preferences.

IT IS THE FORM 7 SEARCH HISTORY which won't clear using new Firefox 8.1 where in 8.0 it did. Thanks.

-CarbonBridge

As suggested, I'm creating a new question for this issue, as the question we were using previously has been marked solved. Details up to now can be referenced here:

https://support.mozilla.com/en-US/questions/763917

Alice,

Flash does work fine in Safari, so it seems to be just beta 7 that has this problem. I don't see any extensions that might be blocking flash (and haven't installed anything new between beta 6 and 7), but I will try a testing profile shortly.

Looking over the release notes, I don't see anything particularly specific to this. Possibly WebGL is interfering, or the new accelerated rendering that went in? I'm not sure how to go about checking if either of those caused the problem.

Netflix on demand video was playing properly in Firefox 4 beta 6 but no longer works in the later betas. When attempting to play a movie I get a message which says "Thanks for Installing once installation is complete, please restart your browser to watch this movie". I can still watch in Chrome and in Opera (masked as Firefox). Silverlight is up to date and I can see it in the Firefox plugins menu. Does anyone know why or how to fix this? Any answers would be fun thanks!

Since I have installed the new version of Firefox (version 8.0), every single file I download is downloaded as "attachment.ashx" and won't open. I have to change the name as well as the file type in order to open the document.

This happens regardless of if I'm downloading from email, from a website, etc.. All of the files I have downloaded also have already been named and had file types appended, but Firefox is changing them every single time. I have never had this problem before using the same sites and downloads.