Support Forum

One hour ago I was happily watching youtube videos under Linux using Firefox 20.0 and flash 11.2. I just updated firefox and it is now blocking my flash and prompting me to update. The problem is I can't update because 11.2 is the LAST flash plugin for firefox, there won't be any other version.

Is there a way to prevent firefox from disabling my plugin?

When I try to install any of the search engine plugins from http://mycroft.mozdev.org/index.html, I get the following msg: «JavaScript must be enabled to install a search plugin. If you have installed NoScript, you will need to allow this page to run scripts.»

I'm using Ubuntu 12.10, Mozilla FF 17.0.1 and JavaScript is already enabled in it. The same plugins create no whatsoever problem in Windows7, so why can't I use them in Ubuntu too?

P.S. I've noticed that all the problematic plugins (most of the good ones out there!), are all preceded by the OpenSearch "A9" icon for Mozilla FF v. 2/3. The ones preceded by the Mac Apple icon, are swiftly added to the list of search engines and give no problem at all. However, these are few in number and the ones I want, are mostly OpenSearch compatible. Any way to fix this issue?

Hi,

I can't enable any plugins.

Today I had a problem with firefox using too much CPU ressources. I restarted my browser in safe mode to see if any addons were the cause. I also disabled all plugins. After I found the faulty addon, I restartet firefox in normal mode. Unfortunately there is no way to enable any plugins now.

Whenever I enable a plugin it shows as enabled in the plugin list. But plugins are not loaded on sites requireing them (Mozilla's plugincheck doesn't find any enabled plugins either: https://www.mozilla.org/de/plugincheck/).

Restarting the browser doesn't help either. After every restart, all plugins are shown as disabled again.

What way is there to enable plugins?

Thanks in advance

I enabled the Firefox master password but FF kept asking for it every 20 seconds while I was using gmail, so I wanted to disable and remove the master password. When I uncheck the master password box, a popup screen asks for the master password but entering it in the field, the "remove" button is and remains unclickable. So now how do I get rid of the master password? Thanks a lot in advance!

Hello,

I have account in Sync and 4 or 5 devices connected to it. Since last week I can not syncing with server on my one device - Notebook with Linux Mint, Firefox 19. I receive error: "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action."

But on other devices (MacBook, Windows 7) there are no problem with syncing.

I hope you will help me.

Your sincerely Greg

I used to run Ubuntu 12.10 & Aurora 22 on my computer. Recently I've updated my Ubuntu to 13.04 beta, and ever since that happened, every website I try to go to (including Google search and so on...) shows "connecting..." for about 20 seconds before finally showing any content. My connection speed is 20 Mbps and Chrome works fine. Downgrading to Firefox 20.0 didn't solve it. Neither using the "Reset Firefox" feature nor safe mode solved it.

I absolutely love Firefox, been a fan of the browser for years and I'd hate permanently moving to Chrome. Help, please?

I recently put firefox (17.0.5) in full screen for a while on my Linux Laptop running CentOS6 (up to date on 3/5/2013) I never managed to exit this full screen mode, neither with the contextual menu in the tab bar (appeared when I went to the top of the screen), nor with F11. Even when I close and restart Firefox, or when I shut off and restart the laptop, I get back to this fullscreen mode each time I open firefox. Only the failsafe mode (run with the command firefox -safe-mode) is not in full screen, and that was for me the only way to disable all my addons (as recommanded by some similar threads on the support forum). I have no access to any menu, but thanks to the about:plugins special address, I could control that my plugins are off, and e for with about:support I got an overview of my installation, that seem OK. There is also about:config to edit my preferences, but I don't find the one which could be responsible for this behavior. Any ideas?

Firefox 3.6.1 32 bit on an Opteron (x86_64) machine running Linux CentOS 5.2, kernel 2.6.18-92.1.22.el5 #1 SMP. I tried also the 64-bit Firefox RPM but the same problem happens.

I was trying to install the latest version of moonlight but it said that it was not compatible with firefox 5.0. is there something that i can do to fix this? it worked when i had an older version.

I just upgraded to Firefox 3.6.8 and now every time I try to watch a video on a site like youtube the screen is black and it says 'an error occurred, please try again later.' But when I tried with a different browser called Galeon it played. If I clear the cache and then refresh the page it will play using Firefox, but isn't there a way to fix this? If it's a bug, when will a patch be out? Side Note: I use Ubuntu Linux, if that makes a big difference.

This happened

Every time Firefox opened

== I upgraded to 3.6.8 today

It is not a flash or other "standard" problem seen in forums on the web. It does not appear with epiphany or chromium.

When FF opens a page with a video (any type mp4, ogv, webm) I get a black or colored rectangle and the video is not played. It seems that the mimetype is considered as unknown...

I'm trying to use a ssl proxy with accounts.google.com.

Usually, firefox warns me about invalid certs, however it let me add an exception if I wanted to connect to it anyway.

But, if i want to connect to accounts.google.com, it blocks me, and it doesn't let me add that exception.

Why it happens only with this subdomain?

I tried to install Moonlight plugin version 3.9.9 (4 preview) on the latest version of Firefox. Error message is: "Novell Moonlight could not be installed because it is not compatible with with Firefox 6.0.2". There isn't any versions of Moonlight that can be installed on Firefox 6.0.2. Moonlight plugin worked very well with previous versions of Firefex.

Is it correct? When Firefox 6.0.2 will become compatible with Moonlight plugin (or vice-versa)?

i have a problem.Flash Player upgrade required You must download and install the latest version of the Adobe Flash Player to view this content. but my Flash player is updated. i use ubuntu10.4, firefox 8.0

Running Firefox 3.6.3 on openSUSE Linux 11.0. Have reinstalled twice, including completely deleting the .mozilla profile. No effect. Clicking on the youtube address from Google will INSTANTLY crash Firefox totally. I have blocked all cookies from Youtube due to a problem with their "an error occurred" message in Opera and also blocked them in Firefox. I have also tried "Private Browsing" with no effect - still crashes. I am extremely upset by this situation. Also, when I access the full Gmail interface (instead of the embedded interface in iGoogle), Firefox ALSO crashes instantly. These are the two main Web pages I NEED Firefox to work for! This is utterly unacceptable and I see from Googling that MANY people have this problem. It needs an IMMEDIATE FIX!

This happened

Every time Firefox opened

== updated to 3.6.3

Here is the following line of the bad request notice:

Cookie: KHcl0EuY7AKSMgfvHl7J5E7hPtK=GHTVLUGh5zG6ks5hQWppXUzKMtAShup_fASN8YQad3cnqeDew0f_tkIm3U_5XpNp-wxqAdKqenee2IrN; cookie_check=yes; consumer_display=USER_HOMEPAGE%3d2%26USER_TARGETPAGE%3d0%26USER_FILTER_CHOICE%3d7%26BALANCE_MODULE_STATE%3d1%26GIFT_BALANCE_MODULE_STATE%3d1%26LAST_SELECTED_ALIAS_ID%3d0;

< removed excessive cookie data - c>

Wow! I never saw the whole notice.

This started happening right after Firefox automatically updated itself to 6.0.1.

I depend on Paypal to run my business. not being able to access the site is a huge problem.

Please help.

Thank you,

~ David

I always used Firefox 11 without problems due to plugins (just my crappy hardware), but when I updated to newer version of Flash Player, nothing worked anymore on Firefox, but in Chrome everything goes perfect. I've also tried to reinstall the plugin, the stable and also the beta version, using Flash-Aid but nothing worked. Is there another solution to fix this issue?

Thanks from Italy!

Installed Ubuntu 9.10 and 10.04. Firfeox will not access internet. Works fine in 9.04

This happened

Every time Firefox opened

I received the following e-mail:

Your E-mail Address has won (Seven Hundred and Fifty Thousand Great British Pounds only) GBP750,000 in the Mozilla Firefox Online promo. To claim the prize, contact us back for confirmation at: claimsunit2011@inMail.sk Congratulations Grace Blue {Miss} Coordinator, Mozilla firefox Inc.

I suspect this is a scam of some sort. Banks have fraud departments that they ask recipients to forward this type of e-mail to. Do you have the same type of policy?