Support Forum

When videos show up in Mozilla there's a grey box that says I need to download Flash to view the content. Flash already exists on my computer and runs videos in IE Explorer. Is there any way to get Mozilla to see and use that version of Flash?

When I go to the start page, after clicking the Mozilla Firefox icon, if I type something in the box and hit "search", it doesn't do anything. I have to go up to the address bar to search anything. It's not like Google, where I can type in some words, e.g., CBS (the news station and hit search and get results). Any ideas?

I have only just started using Firefox but I've noticed a strange "feature" (I'm not sure if it's a feature or a bug, thus the quotes). I'm used to Opera and IE where by when I double click some text the text will be automatically selected. Firefox does something like this but for some reason I don't yet understand it adds an extra space at the beginning or end of the selection. This is a problem for someone like me who for work does a lot of copy and paste. I use web software that is intolerant of extra spaces and this feature/bug is going to end up causing some major issues. Is there a way to alter this behavior so that it behaves more like all my other computer programs? Your help is greatly appreciated.

When I open an email in Outlook, the top bar that has reply, delete, archive, etc., can't be seen, yet if I open in IE it is available. Is there a problem with Outlook in Firefox. I hate using IE, but I really need to see my options when I am in email. thanks

Ok, so I have lost out on some downloads, that were rather large, because I closed firefox.

When I used to close firefox, my download would still keep going. The firefox icon at the bottom of the screen on the taskbar, would show a translucent green download indicator. I could even click on it to check the progress with more detail.

Why on earth would this be changed, to totally cancel downloads when shutting firefox? Is there a way to stop this? I want the behavior of.. Close firefox, download is still going.

Tried accessing Mozilla Support Forums for Firefox Desktop Support, which I have used many times. It would not accept my username and password, claiming they were incorrect. I tried the Password Reset feature, which opened a window saying that accounts created before December 2010 may have issues logging in. Please reset your password below. It instructs me to enter my email address so that it can send me instructions for setting a new password. I enter my email address. It says we've sent an email to any account using this address. Please follow the link in the email to reset your password. I go to my email. Nothing is there. I wait, but still nothing.

I go back to the sign in page, and click on the link - I didn't get a confirmation email - under Login Problems. A new window opens which tells me that to activate my account I must first confirm my email address. I reenter my email address. I get an email from Mozilla right away, telling me that my account is already activated, and it gives me a link to log in. I click on that link. I enter my username and password again. Same error message denying me access and telling me to enter a correct username and password. I try this a couple more times with no success. Same repeating errors.

So I try to create a NEW account using a different username with my email address. It will not let me do that. It says that email address is already taken, and it will not allow me to proceed. I ultimately had to set up a new account with an email address that I never use, just so I could access the Help features. I am exasperated. I do not want to post my Questions using an email address that I do not use, and have to open another application to even access. I want to be able to receive a message from Mozilla in my normal everyday email address, if someone has replied to my post. But since Mozilla will not let me use my existing email address for the new account I set up, I cannot do that.

This is very frustrating. Mozilla will not allow me access to my original user account that was already set up with my preferred email address. And Mozilla won't let me create a new user account with my preferred email address. Now I am stuck with a new user account that is linked to an email address that I never use and which is not easily accessible to me. As a last resort, I access my new user account in hopes that it will allow me to change the email address that is linked to the account, but of course, that is not an option.

Can someone please help me to access my original account with my original username and password? If a password reset is necessary, then I should not be getting a reply email telling me my account is already activated (see below). If it is activated, then why can't I log in? What is going on? Please help me. Thank you.

It seems your account has already been activated.

You can log in at:

https://support.mozilla.org/en-US/users/login

Thanks!

The support.mozilla.org team}

While typing long NEW e-mail, as the text grows the window moves up and the SEND button disappears below another toolbar at top of screen. How do I send an e-mail when the SEND button is not accessible? I cannot pull the window and send button area down enough to enable the curser to activate it.

Since I downloaded a new version of mozilla, every time I open firefox it opens a tab mozilla.org next to a tab with my home page. How do I stop firefox opening the tab with the mozilla.org page?

I'm not using a mouse on my laptop. Every once in a while the window zoom in or out because a finger is hanging over the touch pad. How do I zoom in and out in order to control the size in the window?