Support Forum

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have opened at start-up for about 2 years - WHY this annoying message now?! When I click 'close' the Home page opens with all the tabs with no problem, but the message is really irritating & doesn't seem to be telling me anything, as there isn't a problem with any of the tabs? NB: In case you ask 'why 9 tabs'?; these are essential websites I use every time I am browsing/working; I cannot keep opening them manually every time. Please advise why this message comes up as here seems to be no problem, & how I can get rid of it? Thanks.

The search button on Taleo Website are not functioning. It used to work fine with Version 19. Taleo is used on allot on employment related websites. I'm wondering if this issue will be resolved with Firefox ? or should I go back using Version 19 ?

I keep getting an error message saying "It looks like you have a flash blocker browser settings or extension. Please enable flash to hear sound" error message come up when I try to play music in Soundcloud. I have just installed Firefox on my laptop and upgraded to the latest Flash player. I then tried down grading to Flash 10.3 but this didn't help. I have been watching programs in iplayer and had no problems there. Please help!

Firefox 19.0 locks up when trying to load Facebook. This started yesterday, March 5 at about 1300 hrs PST. After a long delay, a Warning: Unresponsive Script dialog appears, saying that "A script on this page may be busy or it may have stopped responding". The script listed is https://fbstatic-a.akamaihd.net/rsrc.php/v2/yH/r/LEOX0R6UVT4.js:16. Clicking either Continue or Stop Script has the same effect: the entire Firefox application remains frozen. After several minutes, the same warning box appears again. The only way to escape the situation is to force-close Firefox. The crash reporter never appears.

Facebook loads normally in both Chrome and IE8.

Hello.

At a time when the sharing or sync'ing of information is so important, the current Firefox sync service is a disgraceful shambles. What makes this even worse, is your continuing refusal to get it properly sorted.

As appears obvious from your Twitter feed, this has been going on since April 2013.

Yet you expect mobile devices to adopt Firefox OS. Yet you can't even manage your current sync structure reliably.

Chrome's sync'ing works easily and fine between my laptop and Android devices. It is also much simpler to set up.

I find it hard to believe that you fail to prevent Firefox's slide. Enough daydreaming about new solutions, until you sort out the current mess called Sync.

Newest version of google maps is out. Went to load it and Google says "not supported" and specifically notes it wants WebGL. How fdo I check if this is enabled or how to get it...or is it something else? Thanks Wallt

Installed firefox on a new computer to find that all of the jumplist shortcuts were missing except "Mozilla Firefox", "Unpin", and "Close". New tab, new window, recent, and pinned tabs options are all missing. I've tried uninstalling and reinstalling, as well as changing the browser.taskbar.lists.tasks.enabled in about:config from true to false and back again, but nothing seems to work.

Some HTML5 videos won't play in my Firefox browser.

This vine for example (https://vine.co/v/b3v5h3Piwt7) only shows up as a static image. I can click the mute/audio button though, but it won't play. When I look at the webconsole when I load the page then 2 javascript warnings show up, the first one say that the Mediasource [long url here] can't be encoded and another one says loading of all candidate sources failed. loading media paused.

I'm using Firefox 21.0 and I tried to run Firefox in safe mode with disabled add-ons, and I also tried to reinstall it, but without success.

Thanks in advance.

Summary:

Firefox is using too much space on my Android phone and this is causing problems on my phone such as "Low on space" errors. Android applications are unable to receive security updates due to Firefox's high space utilization, which is a security problem.

Why does Firefox use so much space and how can I prevent or resolve this problem?

Details:

I am running Firefox 18.0 on Android 2.3.4. I moved Firefox to my 8GB SD Card. This problem happens in Firefox 19 & Firefox 20 as well.

Firefox is using a huge amount of space. It is the largest application on my phone by a long shot. It seems that Firefox will grow without bounds until it triggers a "Low on space" warning on the Android device. When this "Low on space" warning is reached, Firefox becomes unstable, and I am unable to install other Android applications. Often applications are unable to update themselves due to Firefox's high space utilization, and cannot receive security updates which is a security problem.

Please see the following screenshot which shows that Firefox is using about 30MB worth of space, and is about twice as large as the next largest App, Google Maps.

https://www.dropbox.com/sh/7di3oh1p98bh68v/AoxNuqMKd4/2013.01.20-16.17.40.jpeg

If I go to "Settings: Applications: Storage Use: Firefox", Android tells me that Firefox is using the following amount of space:

   Storage:
   Total: 29.60Mb
   Application: 1.85MB
   Data: 27.76MB

   Cache: 0.00B

When Firefox is freshly installed, the "Total:" use is closer to 3MB. But within a few days, this number grows to 30MB.

Why does Firefox use so much space and how can I prevent or resolve this problem?

I recently updated firefox and found that soundcloud wasn't working. It's loading songs but once I press play nothing happens. I received an alert in the top corner of the page suggesting I turn off adblocker or enable flash. I don't have an adblocker and I have the flash plugin and it is up to date. I can't figure out what else it could possibly be.

I don't have Java installed so clearing my cache isn't going to fix the issue. Please help ;__;

We have close to 600 Android Samsung Galaxy 10.1 tablets that have Firefox 16.02 installed. Starting last night almost everyone of them is getting a Firefox has crashed message upon launch. We have tried to upgrade them to 18 but that does not resolve it. So far, the only thing we have found to resolve it is to clear the application data, which in turn wipes all settings and bookmarks.

Many sites (mozilla included) no give me the above error message - now working with other browsers and am disappointed that after searching the web all over there seem many people with similar problem but no solution.

This occur yesterday.After power outage 2 times while I using my notebook(no battery equiped) I'm not sure if it's cause problem.

Ex. Facebook/Gmail : Start freezing while loading chatbox for firefox,it's suddenly stop working. For gmail,It's run again when the chatbox available but it's waste over a minute to get back work-------really slow than expected.

Pixiv: Freeze while the page going to finish loading.

In task manager,it isn't Not Responding but firefox still freeze,can't do anything until the chat is turn off by itself for about 5-10 minutes.

If I quick enoght to open new facebook tab it's freezing for a longer time.Then I must wait until I can't turn on chat anymore (Shows reconecting-----countdown------then Try Again and again)

Even any support page(https://support.mozilla.org) it's keep freezing!

It's show unexpected script box to stop or continue,this occur somethimes but now it's occur EVERY time where I met the script.

Try Clear History/Restart/Reset/Uninstall/Scan Computer/Start Safe Mode/Chkdsk(no bad sector found) but this still occur ONLY with firefox(IE/Chrome works properly).

Really strange and make me really frustrated and this is the last resort for me to bring my firefox back----I really don't need to use other browser.

Basically whenever I open a new tab 'Delta ALWAYS comes up' as the default search! :(

I have reset Firefox. I have reset to blank and to Mozilla as default. I don't understand your instructions about malware (but is it???) resetting and too nervous in messing up my laptop to try ! :(

I now detest Delta Search and want it totally removed forever.

Nothing gets rid of it.

Only started about a month ago-ish. I run Win 7 Professional. Intel 3rd Gen Intel Core i7-3740QM Processor 32 mg ram Nvidia Quadro K3000M video card

hi. youtube features not working(like add to playlist comment) stopped working, they still work for same account on chrome or other browser.(when it happened i didn't update or downgrade any of the programs, addons, plugins that run in firefox or chrome, i don't see why all of the sudden). so i can't like videos i get the message "feature not available try later", can't add videos to playlist(any playlist including fav, like, watch later pre made playlist by youtube) and can't comment, for these 2 features i get the message "invalid request". all this happen over and over again, they don't stop, or i can't make it work with resetting, refresh, retry. i did a fresh instal of firefox and all it's addons, plugins, even fresh instal of adobe products, and divx, vlc(that have plugins or addons in firefox) after install i could like comment add to playlist, before add-in all the addons, but i could only play HTML 5 in youtube, any video that had no HTML5 support still needed adobe.(after i installed adobe it worked until i restarted the browser). now it doesn't work again.(disabling, uninstalling all addons, plugins doesn't affect the problem)

Hello,

Just recently I updated to Firefox 19, and since I had some problems when scrolling on websites: some of the lines/letters get blurred. I did some online research and found a tip of deactivating smooth scrolling, so I did that, re-started Firefox, but the issue was still not solved. I did not have this problem until the recent upgrade. Is this a known issue? Is there a solution to this? If not, how can I go back to the previous version of Firefox, I can only find download links to the latest version....

Thanks, Lars

Since firefox 19, and recently i upgraded to 20 Firefox crashes, and the only way i can startup firefox is in safetymode. I removed all add-ons and even did a clean install of firefox again, but no result.

Hi, When i logon to Internet banking and make payments and i try and print the proof of payment and download any payments the above is the error it keeps giving me but it use to work a couple of I have updated everything that needed to be updated and nothing works.Still have the same problem and don't know what i can do to fix it?

I can't uninstall firefox.. If i go to control panel or helper.exe i get this message:

"Your computer must be restarted to complete a previous upgrade from firefox. Do you want to restart now?"

picture: http://img17.imageshack.us/img17/1850/messagebi.png (It's dutch)

Even if i restart my computer then i still get the same message.. And if i want to install the newest firefox i also get that message.

I just want to re-install firefox because i can't upgrade.. So i just want a clean firefox again.