Support Forum

Whenever I visit a page that contains even the smallest of Flash objects, Firefox stops responding briefly and then a dialogue pops up to say that Shockwave Flash has crashed. I have tried all of the fixes I have found on other questions: I have reset Firefox, run it in Safe Mode, disabled all extensions, reinstalled both Firefox and Flash, downgraded both Firefox and Flash and turned off Flash's "Protective Mode" etc. The problem only seems to have come about after I upgraded to Firefox 20 yesterday if that is of any help. Flash also crashes on IE and doesn't work properly on Chrome (YouTube does not play sound for example). I have run out of ideas and I was wondering if anyone has anything that I could try. Thanks in advance for any answers!

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have opened at start-up for about 2 years - WHY this annoying message now?! When I click 'close' the Home page opens with all the tabs with no problem, but the message is really irritating & doesn't seem to be telling me anything, as there isn't a problem with any of the tabs? NB: In case you ask 'why 9 tabs'?; these are essential websites I use every time I am browsing/working; I cannot keep opening them manually every time. Please advise why this message comes up as here seems to be no problem, & how I can get rid of it? Thanks.

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll the web page, the distortion scrolls with the text.

I've attached an image. Does anyone know what this is or how I can fix it?

3 days ago I was trying to watch videos on youtube and i kept getting adobe flash player crash error. i went ahead and updated to firefox 20.0.1 and i updated to flash player 11.7. still getting the error. Ive clean installed both since. I've reverted to older versions even the 10.3 listed on Firefox Troubleshooting guide. Nothing seems to work. I cannot watch any video period on any website that i've tried. Ive ran Malwarebytes and virus scans both with latest definitions and all is clean. Now firefox just crashed as i was writing this. weird. some assistance would be appreciated. Thanks

My mobile's android version is 4.1.2. At the present time, I cannot watch and download any youtube videos. If flash player doesn't support any mobile using android version over 4.0 , how can I watch and download these flash videos?

Since the update to V.21 my mouse wheel no longer scrolls pages within the BBC website. www.bbc.co.uk

It was working fine, Firefox updated then it stopped scrolling.

• Unrelated* request username and password reminder fails to send email. Had to create another account.

I've been using the DjVu plugin for years, without issue. It worked fine yesterday. As of this morning, it has vanished from Firefox.

Multiple downloads, installs, uninstalls, restarts and reboots later, and I still have no DjVu in Firefox 21.

It works in IE 10, so it is installed on my Windows 7 64bit system. I don't want to use IE 10 to view the old newspapers that are a primary part of my research. The only way to view them is with DjVu.

Why - what is wrong - where is it? Can't even find the plugin to add from the add-ons page.

Please - someone point me to a fix.

Hi, Just a few hours ago, firefox has updated itself to the new version, 20.0. After restarting, it seems all working fine. But when I did right clicking to view the context menu (and copy image location), I saw a long list, with options like "Pause", "Play", "Mute" and so on.

Here is a shot: http://2imgs.com/2i/i/515c6224/79903d27bae38742936c6eea68084f43/d1af1c36e5.f.png

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.

Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.

Basically whenever I open a new tab 'Delta ALWAYS comes up' as the default search! :(

I have reset Firefox. I have reset to blank and to Mozilla as default. I don't understand your instructions about malware (but is it???) resetting and too nervous in messing up my laptop to try ! :(

I now detest Delta Search and want it totally removed forever.

Nothing gets rid of it.

Only started about a month ago-ish. I run Win 7 Professional. Intel 3rd Gen Intel Core i7-3740QM Processor 32 mg ram Nvidia Quadro K3000M video card

I just got the new Google Nexus 4 and have been running Firefox mobile as my primary browser but I have recently discovered a problem. When I download a file (such as a PDF) off of a site to read with Android's quickoffice, no file goes into Android's downloads app. I assumed the file was only bring temporarily bring downloaded for a one time view but when I tried this same process with Chrome mobile, a file was put in the downloads app. I installed a third party for browser for my phone and looked in the downloads folder it showed for my phone and discovered the files I had been downloading with Firefox in it. It seems Firefox doesn't display files downloaded in the downloads app provided with Android which is a problem because that means without a third party for browser, you can't get rid of them. (Petty for sizes but they would eventually fill your phones storage). Is a downloads folder provided with Firefox? Can the downloads be viewed in the stock downloads app?

Summary:

Firefox is using too much space on my Android phone and this is causing problems on my phone such as "Low on space" errors. Android applications are unable to receive security updates due to Firefox's high space utilization, which is a security problem.

Why does Firefox use so much space and how can I prevent or resolve this problem?

Details:

I am running Firefox 18.0 on Android 2.3.4. I moved Firefox to my 8GB SD Card. This problem happens in Firefox 19 & Firefox 20 as well.

Firefox is using a huge amount of space. It is the largest application on my phone by a long shot. It seems that Firefox will grow without bounds until it triggers a "Low on space" warning on the Android device. When this "Low on space" warning is reached, Firefox becomes unstable, and I am unable to install other Android applications. Often applications are unable to update themselves due to Firefox's high space utilization, and cannot receive security updates which is a security problem.

Please see the following screenshot which shows that Firefox is using about 30MB worth of space, and is about twice as large as the next largest App, Google Maps.

https://www.dropbox.com/sh/7di3oh1p98bh68v/AoxNuqMKd4/2013.01.20-16.17.40.jpeg

If I go to "Settings: Applications: Storage Use: Firefox", Android tells me that Firefox is using the following amount of space:

   Storage:
   Total: 29.60Mb
   Application: 1.85MB
   Data: 27.76MB

   Cache: 0.00B

When Firefox is freshly installed, the "Total:" use is closer to 3MB. But within a few days, this number grows to 30MB.

Why does Firefox use so much space and how can I prevent or resolve this problem?

Ever since I updated to firefox 20.0 I've been having a problem with firefox. Every time I start up firefox I get a message saying that this is so embarrassing for trying but failing to restore my previous session and it gives me the option to either close the page and go to the welcome screen, or to restore my previous session. My preferences has the show my home page selected, and every time that I close out of firefox, I close the page by hitting the red x, and then I highlight either the firefox icon or the firefox tab at the top of my screen and select quit. I reset firefox twice and that didn't work either.

Firefox 20.0.1, windows 7, flashplayer up to date.

Certain youtube videos won't play. The advert beforehand plays, and then the video just displays a black screen, no loading, trying to skip to a later time in the video doesn't work. It seems to be certain youtube users whose videos won't play, users whose videos I was able to watch only yesterday. The featured video on the user's channel is watchable, but not when opened separately. IE won't show the affected videos either.

Ik kan internet niet gebruiken omdat search snap.do de plaats heeft ingenomen van de startpagina firefox, deze blokkeert daardoor mogelijkheid toegang te krijgen met firefox tot het internet. fritsschrijvers@hetnet.nl

One hour ago I was happily watching youtube videos under Linux using Firefox 20.0 and flash 11.2. I just updated firefox and it is now blocking my flash and prompting me to update. The problem is I can't update because 11.2 is the LAST flash plugin for firefox, there won't be any other version.

Is there a way to prevent firefox from disabling my plugin?

My desktop is running Windows 8, which recently crashed. Since then, every time I start up, Firefox 17.1 (which is in the startuo folder) does not load, but brings up an error window saying (Couldn't load XPCOM). Dismissing the window then allows me to start Firefox myself. I have uninstalled Firefox (but not the personal stuff), downloaded a new copy of Firefox 17.1 and re-installed.... same thing happens.

Just to clarify ..... this only happens once, following the initial boot up of the desktop. I dismiss the error window and all is well after that.

Any bright ideas please?

What is XPCOM referring to? A missing dll file? can I find this file elsewhere and move it to the correct location?

Many regards.

The search button on Taleo Website are not functioning. It used to work fine with Version 19. Taleo is used on allot on employment related websites. I'm wondering if this issue will be resolved with Firefox ? or should I go back using Version 19 ?

I keep getting an error message saying "It looks like you have a flash blocker browser settings or extension. Please enable flash to hear sound" error message come up when I try to play music in Soundcloud. I have just installed Firefox on my laptop and upgraded to the latest Flash player. I then tried down grading to Flash 10.3 but this didn't help. I have been watching programs in iplayer and had no problems there. Please help!