Support Forum

When I use the Firefox browser to surf the web, on nearly every web page I visit an invasive advertising platform creates anchor links on the web pages (anchor keywords with two hyperlinks under the anchor word) which when clicked takes the viewer to an advertisement. Most of the links seem to be part of an advertising platform owned by "Text Enhance," which I have contacted to complain about. They sort of played dumb. I said I thought it was the result of some malware from which they were the sole beneficiary and they assured me they didn't instigate it. I went to the Warrior Forum and some members suggested it sounded like it came from one of your extensions or plugins. My security and technology consultant scrubbed my computer and they deleted some of your extensions and plugins and the problem went away. But two weeks later, it's back and it's pervasive. Even words in my online banking accounts are showing these text links.

Aside from security concerns, my biggest fear is that they are stealing traffic from the websites I publish--websites where I'm trying to sell either my own or affiliate products. And that upsets me greatly.

I'm sure I'm not the only web user experiencing this problem. If other web publishers are also getting their traffic stolen and directed to a competing site, you can bet that there will be a class action lawsuit on the horizon for Mozilla. So I suggest you get to the bottom of this situation and rectify it, because a lawsuit will be the inevitable result.

I don't mean to alarm you because I use Firefox as my primary browser. However, I checked IE and Chrome and Chrome is exhibiting the same situation. So I'm not really sure how this is happening, and that's why I'm contacting you about it.

Please let me know if you know how to de-activate this invasive pest.

Regards, Tom O'Boyle toboyle9@yahoo.com

During normal usage Firefox will suddenly stop loading all pages in all tabs/windows. Every currently loading page remains blank, with the usual 'Connecting to ____' message. Any new tabs or windows opened, or any new page requests, get stuck in the same loop. The program itself does not hang and, other than failing to load pages, performs normally. No change in behaviour with all add-ons disabled. Seems to happen with any website, but seems to happen more often on pages with any elements that take excessively long to load. Only current solution is to close program and restart.

This is not a router/connectivity issue, IE and other programs can connect fine while the issue is occurring. Full system virus scan came up empty (Sophos/Ad-Aware/WinDefender). I believe I first starting having the problem with FF6, feels like it has become more frequent with FF7.

Firefox will not let me into Bt.com. I can in Internet Explorer. Firefox says ....www2.bt.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired..... Which seems unlikly For British Telecom. How do I check if this is safe and not corrupted or How should I override it....My computer date and time clock is correct.....Thanks Tony

I regretfully installed iLivid and have had the problem many others have experienced with the irritating searchqu. I have followed the many helpful threads on Firefox Help and through disabling add-ons, using add/remove programs etc, I have manged to just about get rid of it. One annoying aspect remains. On my Firefox page, next to the usual web address field, is another search box that is pre-filled with 'iLivid Web Search'.

Does anyone know what specific part of the removal process will get rid of this? Thanks.

I made the mistake of accepting an upgrade to Firefox 7; suddenly I experience serious performance issues loading new pages. How do I get back to Firefox 5 or 6 ?

If that is not possible, how do I transfer my Bookmarks list over to Internet Explorer while you guys fix the performance issues ?

This morning when I opened firefox and clicked on the shortcut for my gmail, I kept getting yahoo as my search engine. I do not like yahoo, I have deleted the yahoo toolbar everytime I get tricked into downloading it with another file. How can I fix this?

Hallo,

For some reason firefox has stopped loading the youtube site for me. I can watch videos other people uploaded to facebook for example, but cant get into the site. the explorer will load the site, so I've tried changing the proxy settings in my firefox as recommended in the help center, but to no avail. Also there was no update installed that I'm aware of, getting to youtube through any link will simply give me an error message saying the connection was reset while the page was loading. pleas help me.

After upgrading to ubuntu 11.10 the firefox 6 browser cannot download and open .jnlp file from the interactivebrokers website. Usually I go to the IB website and download tws.jnlp file which is opened in the firefox web browser. But now when I click on the Open with Firefox Browser button, the firefox browser opens a new tab and display the same open window again.

When I click the "Restore Previous Session" button on my Firefox home page, nothing happens. It usually restores all of my tabs from the previous session, and now it does nothing.

About 1 week ago my new tabs started opening up in something called searchqu. it looked similar to Google originally so I didn't take much notice. I'm using Firefox 7.01 on Windows Vista. the same thing happened on IE9 but that was easy to reset. i can't find how to reset the default webpage for each tab when using Firfox

Ao optar pelo navegador firefox 7.0.1,surgiu o seguinte probema:Para acessar a página do Banco Itaú,é necessario instalar uma extensão de segurança, fornecida pelo banco ,com o nome de"GUARDIÃO".Porem,o firefox,não permite a instalação deste serviço de segurança.Este problema só acontece com o navegador firefox.Gostari de saber se tem alguma adaptação para que o mesmo permita esta instalação.

Atenciosamente:Waldir Reginaldo Pereira.

'Save Image As' keeps changing the location it's saving the file. As I'm going through various pages and saving certain images, I notice that sometimes it saves where I'm expecting it to, (the location I most recently selected while saving an image), but very often, in the same session (meaning I haven't closed and restarted FF), it decides to change the location to a directory I've used earlier, instead of where it just saved the previous file.

I thought it might be a scenario something like, I open tabs 1 - 5, save images to location A. Then I save a file to location B, open up pages 6 - 10, save a file to location A again. At this point I expect that my files will default to location A, but maybe pages 6 - 10 now have location B associated with them and they will default there instead. I just tested that and that's not it.

It's also not extension (ie .jpg, .gif) that forces the change of location. I can't figure out what triggers it.

Does anyone know if there is another about:config setting that we can change, (which the next FF upgrade in 5 minutes will undoubtedly override) to restore proper behavior?

This behavior started with the upgrade to FF 7.

Please can someone help! I have been stuck trying to change the language on Firefox, which is now in Italiano... it is really hard to navigate, and trying to find how to gain support/ ask a question is also really hard to navigate, even when I found the English forum...

As compared to firefox6, this version, ff ver # 7.0.1 is very slow in opening the webpages. It takes a long time to show the webpage. I have tried to disable add ons and did everything i could,but there seems to be a no solution.

Recently I googled for a foreign language translation. That worked well. In the process I also ended up at Answer.com which now shows up as an option for a search engine. That does not bother me. But search.babylon.com also showed up as a search engine and as the default web page. (Babylon also has a translation service.) I removed a babylon program from the computer (now search.babylon.com no longer appears as a search engine), reset my old home page, but when opening a second tab on Firefox, I get

"http://search.babylon.com/?babsrc=NT_bb" as the page. How can I get rid of it?