Support Forum

In the past few days I have been getting the following popup when I use firefox as my browser: Exc in ev handl: Error: Bad NPObject as private data!

I assume it came from your latest update. I have windows vista with a 64 bit processor, and I am using the latest version of firefox. I checked to see if I was getting the same error message with explorer and I am not. It appears to be some sort of conflict with java script. Can this be corrected?

google toolbar does not work and will not download to firefox 5.0.

Moderator edit - 07-23-2011
The Google Toolbar "will not be supported on Firefox 5 and future versions."
http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html

http://www.google.com/support/toolbar/bin/answer.py?answer=1342452&topic=15356%29

On the symbol that is supposed to take me back to home, it takes me instead to http://searchqu.com/414. I always have my home page a "blank". I changed it back to blank several times and it just changed back to the search/qu thing.

Since updating to Firefox 5 I can no longer play Youtube videos. I get a black box with no audio or video. Youtube does work on Safari. I've updated Adobe Flash, with no improvement.

When I try to view videos on CNN home page, it tels me that the video is optimized for flash player 10, and when I click on the appropriate buttons to download that, it tells me "ActionList not found".

I was trying to install the latest version of moonlight but it said that it was not compatible with firefox 5.0. is there something that i can do to fix this? it worked when i had an older version.

I want to use Google as my search engine but no matter what settings I change the default search engine is always Yahoo.

Also I would like to have the feature back where when I open a new tab it shows frequently used pages that I can click on and open.

the realplayer downloader downloaded mp3's and then converted them to copy on the ipod. When Firefox updated to Firefox 5, a pop up said that realplayer add-on was incompatable... so now when my mp3 is playing I don't know how to get it to itunes so I can get it to the ipod.

I would like to switch to the release channel from the beta channel, but the option to switch does not appear in the Help>About window. Is there another way to change channels?

I tried to install daemon tools on my computer and in the installation process i also got Babylon toolbar and engine search as a default, witch i don´t want. I uninstalled it via the control panel but it won´t disappear from Firefox. How can i uninstall the toolbar so that it disappears from Firefox? Is there a way to delete the toolbar via Firefox?

javascript application Exc in ev handl: TypeError: this.annotatePage is not a function press OK

what is this and what is to be done I receive this message everytime i open firefox or firefox new tab