Support Forum

I have followed all of your instructions to change my home page back to Firefox Start and it will only last as long as I stay on the internet. As soon as I close the session, my home page reverts back to this "http://www.searchqu.com/406."

I've had Firefox 4 since the release date, but today it's been acting up - it's not loading certain webpages properly, removing all the formatting and just putting all the text/links/etc in a list along the left hand side of the window. It's also not showing some pictures at all any more, although they're all hosted on Photobucket. This is literally ther first time there's been a problem with it since updating, and I've not changed any settings on it at all, so I have no clue why it's suddenly broken. Is anyone else getting this?

Since installing Incredimail I have had the My Start Toolbar in both IE8 & Firefox4, I removed it from IE using Add/Remove programmes but it has not gone from Firefox 4 Any idears,??

I recently cleared my complete browsing history and cache. Now I keep getting "Untrusted Connection" when trying to connect to my gmail accounts. But I don't think that's true.

I installed a freeware program from the net, said no to alot toolbar, but it installed anyway. I then went to the add/remove programs in contral panel, said remove, it then said is was uninstalled, but it is still in the firefox and internet explorer BOTH. I like Firefox, but want the alot toolbar out. please help

When desired site is clicked in Google www.bywill.net appears in the destination window instead of the site address listed and a different site is displayed. This happens with IE as well as Firefox. Repeated searches by McAfee disclose no viruses. They suggested site blocking but this only stops bywell displaying its chosen site.

Firefox 4.0.1 doesn't show the remove button for a disabled extension (Java Console 6.0.24) after Java updated to 6.0.25. Other extensions have a "Remove" button. What happened?

I have tried everything I can think of to delete AppGraffiti.com from my Facebook. Nothing is working. This ad does not show up on my daughter's computer, just mine. I don't know what else to do.

I have two browsers internet explorer and Firefox, along with windows vista. I down loaded version 4.0.1. I have just noticed that the fonts are super tiny when I print from web pages and my emails. I cannot say for sure that the new version is responsible for this malfunction. I tried changing the font type and size via your instructions from the knowledge base with no success. I need to know how I can correct this problem or direct me on how to download an earlier version of Firefox for Vista.

A few months ago someone using my computer installed an iplay game, after a few simple operations I was able to remove the software from my machine, including the tool bar and home page hijacking.

but even after having removed everything, typing text into the address bar, that wasn't a proper url, would redirect me to the iplay website instead of the usual google search site.

Recently I've discovered that iplay has hijacked the search field in the firefox homepage, I'm talking about aboutHome.xhtml

Firefox tells me that a site has an invalid security certificate, which I know. It asks if I want to Add an Exception and I click to add one. It pops up the Add Security Exception window and that window tells me that this site has a valid certificate and there is no need to add an exception; but I DO need to add an exception and it won't do it for me. Why? I am working in a secure test lab and use Firefox to login to our systems under test. Each time we change or add hardware we must add exceptions to login to a system. I have done this for years with Firefox but now Firefox 4 seems confused. We now need to use EI, which I would rather not.

An error occurred during a connection to rserving.com.

Peer's Certificate has been revoked.

(Error code: sec_error_revoked_certificate)