Support Forum

Firefox asked me if I wanted my Yahoo login page automatically filled in every time I log in. I mistakenly answered "yes". I now realize I don't want this. How do I stop it?

I am still haveing problems with my homepage it changes every time I restart my PC it comes up with http://search.jzip.com/ this is the only option that it selects and there are a number of optionsto choose from it is an unwanted option how can I delete this and stop it from becoming an option it is situated on the navigator tool bar hope you can sort this out for me. Thank You

I had been using the computer for a few hours when I noticed my bookmarks toolbar was not being displayed. I re-added it via the View menu. When I did that a blank toolbar appeared, with none of my icons displayed. The icons are available in Favorites, but don't show up on the toolbar. Also, I cannot add any icons to the toolbar by dragging them from the Location bar.

First and foremost, I'd like to clarify that I hardly have any technical knowledge. So pardon me if this comes across as a silly question to the professionals. Here are the details pertaining to this problem as per the best of my limited knowledge:

I'm currently using Mozilla Firefox 3.6.18; previously it was 3.6.13. It was updated to 3.6.13 from 3.6.9 after I clicked on Check for Updates... and it told me that it'd be done when I reboot my system. When I restarted my PC, I was surprised to find that it was downloading the version 3.6.18. I didn't know how much it'd progressed in the process, so I let it finish it. After that, I disabled the option that enables it to download and update on its own, and turned it off. Next time when I started it, it was 3.6.18, but wasn't updating on its own anymore.

Now I wanna update it directly to the latest version 5.0.1. But when I leave it to "Automatically download and install the update" option under Tools>Options>Advanced>Update, it downloads and updates the versions as per their release order. So if I leave it to it, then when I start it next time, it'll start downloading the version next to 3.6.18 and update to it instead of updating directly to 5.0.1. It'll keep doing so until it reaches there. For reasons of my own, I don't like that. So I unchecked the "Automatically download and install the update" option and chose the "Ask me what I want to do" option (so that it doesn't keep repeating the "downloading and updating" process on its own every time I start my PC). Then I went to Firefox site and thought of downloading and updating to the latest version on my own. But then I was informed that if I do so, I'll get the latest version, but I'll lose all my saved bookmarks unless I follow some hectic procedure to save them and load them again after installing the latest version of Firefox. I don't want to let that happen either. So, can anyone suggest me a way out of this situation without losing my bookmarks?

Almost forgot. I tried several times by going to Help>Check For Updates..., but every time it returned the same result: "There are no updates available. Firefox will check periodically for updates." How come no update is available while the version I'm using is 3.6.18 and the latest version is 5.0.1? In short, Check for Updates... didn't help either. (Even when I updated it last time, shouldn't it have updated itself from version 3.6.13 to 5.0.1 directly?)

So, can anyone suggest a way by which I won't lose my bookmarks and would be able to update to the latest version directly too? An answer that wouldn't involve removing the current version and installing the latest one, but directly update to it (it's okay if it needs downloading) would be more welcome. I know that the bookmarks can be saved in a file and all, but I'd like to know if it's possible as it happened for my current version from previous version. (It downloaded and updated itself on its own, disturbing nothing, not even logged me out of certain accounts where I stay logged in. The only problem there was that it wasn't updating directly to the latest version.)

I hope the aforementioned details make sense and are helpful enough for others to help me. Thanks.

running xp (sp3). i downloaded the app from macafee. this is NOT the LIVE version it is the free version. It worked fine last night and this afternoon.

i'm also having trouble with AVG toolbar. it is not showing a "Page Status"

When I click on the plus sign to get a new tab it is not responding so I have to open up an entire new mozilla window if I want to look at mulitple websites at a time. I have restarted my computer several times and this has not helped. I would appreciate any advice anyone has and I would prefer to work with one browser open and have access to multiple tabs. Also, if I click a link on a website that will open a new tab but I cannot not open one by clicking the plus sign or the clicking new tab on the drop down menu.

All of a sudden there is a section on the left side of my Firefox online screen that has:

           Search:  [?]  [View ]

+ Yesterday + Last 7 days

I don't know how it got there, I've tried disabling plug-ins, personalizing tool bar, etc., and can't get rid of it. If I place my cursor on the line that separates this section from the regular Firefox screen, an arrow appears as if I could drag the right part of the screen to the left and "cover up" this search section, but the drag won't work.

I'm not sure if that is the proper way to describe it. When a web page opens, random words are underlined (such as laptop on this Ask A New Question page.)

Sometimes if it is a word like "claims," the link goes to an insurance company. I think this should be an option to turn this off because I think it is annoying. I guess it might be helpful if I was doing research but I'm not.

Excuse me, but my Firefox 3.6 just randomly stopped working. It won't let me browse the Internet anymore-- the error message it always gives me is "Unable to connect", even though I'm fully connected to the Internet. Earlier I opened up Safari and Internet Explorer 9-- both, in which, let me browse the Internet, and I had a full connection. But, whenever I use Firefox now, it says "Unable to connect". And every time I type in a URL on it, Firefox gives me the SAME error message. I don't know what to do now. I uninstalled and reinstalled Firefox and it does the same thing. So now I am stuck with using Safari, when I really wanna use my Firefox. Why is it doing this?

I am using FF 3.6.18 on XP, Vista, and Win7. Since FF updated itself to 3.6.18, I'm missing all kinds of addon icons. Needless to say, most addons can't work unless the icon there to click. When I went to the [toolbar customize] window to drag the icons back out to the menu/tool/status bars, I find that ALL of my addon icons missing. The default FF icons are there, but all of the addon icons are missing. I have seen lots of posts from people with the same problem running FF4, but it is not a problem only with version 4. Most of the replies given have advised going to the customize window and dragging the icons back out - obviously written by people who weren't reading the question very carefully. Others recommend clicking the [restore default icons] button. They haven't read the question very carefully either. I have this problem on all my PCs, those running XP, Vista, and 7. Yes, I have already run virus and spyware checkers, and that didn't help any of my PCs. Reinstalling the addons doesn't help either. Since the problem is on all my PCs of various OSs, and upgrading to FF4 only seems to make things worse, it seems like a FF bug. Most of my friends who use Firefox have the same problem. Is it a bug, or is it fixable? Does anyone know how to troubleshoot this?

I use a website (www.lydian.org.uk) that has hyperlinks to email. Despite my tools options applications being set to outlook express, there is no response when I click on these hyperlinks. In Internet Explorer the same links work perfectly. Is there a problem with my settings or is it something to do with the host website?

Firefox3.6.18, running on WinXP (all the Microsoft patches), opens with a single tab. Clicking the Add Tab "+" or pressing CTRL T does not open a new tab, although I can open a new window. Also, when exiting from Firefox, my tab location is not saved.

Using Ubuntu 10.04 and running Wine. I would like to watch a video on site that only caters to windows and mac users. How can I find a windows version of firefox? The download page is only giving me the option of a linux version, and it won't play the video at http://www.imatrixsupport.com/.

Today I got an automatic update window on my screen to update firefox from 3.6.18 to 3.6.19. After clicking to update, when I checked, I now have 2 firefox 3.6.18 and no 3.6.19. On the download page for 3.6.19 mac on mozilla, I only see 5.0.1 when I click on the link. I have an intel processor on my laptop and am using OS X 10.4.11. Thanks for any suggestions on what I am doing incorrectly.