Support Forum

I've tried resetting things, I told firefox to forget all my stuff when I deleted it and reinstalled it and this thing still isn't gone. I'm not a technical person and I don't really understand any of it.

I've tried clicking the the plus button, pressing ctrl + t, and right clicking the tab bar and p ressing new tab. BUT NOTHING WORKS. To get tabs I have to right click links and click open in a new tab. But that's really annoying. What do I do?

Updated to 3.6.15 and all of a sudden You Tube stop working. Sound still there but no video is showing. Only black screen.

Other browser do work and sites like Metacafe and videos embedded in other places. Adobe flash is updated to latest 10.2.152.32.

Can someone help?

I have down loaded the SpeedBit Video Downloader today and tried to add in the toolbar as instructed - by right clicking & customizing "Add New ToolBar" ,but the toolbar is not showing up .

please help

Window xp high speed internet connection running firefox 3.6.15. shockwave flash is up to date 10.2.152.32

when on youtube, the video does not play. just a black screen, though the progress bar at the bottom seems to duplicate itself. I DO GET AUDIO. I do not seem to be having this problem on other websites.

doesn't crash, don't see any error messages.

Unable to load Youtube videos. Am able to view them with IE on same computer. Have uninstalled and reinstalled latest Flash. Do not get sound. Only black screen where video is supposed to show. Can see Youtube webpage and listings.

The Coupon Buddy show up in my predefined components list in the toolbar options when I right click on my toolbar... there are other things in the list such as Bit Torrent Youtube Games and Music... and for every thing in the list the delete option is greyed out. I have searched the web for info on the coupon buddy but I cant come up with anything. I have kept my Avast Anti virus updated as well as my spybot search and destroy and scans have not come up with anything wrong. I am not sure when this found its way on to my computer and it is not listed within the programs and features within the windows control panel.

I d/l Hotspot Shield at the direction of Magic Jack (MJ) support, and noticed that my searches -- some not all -- were hijacked by Qbyrd.com and search-results.com. At first, I sent people notices that their site was broken, and then realized, I was the one broken. For example, if I type directly http://groups.google.com/group/fairfaxsrts?hl=en , Firefox redirects the search thusly: http://www.qbyrd.com/web?q=http%3A%2F%2Fgroups.google.com%2Fgroup%2Ffairfaxsrts%3Fhl%3Den&o=15529&l=dis&hss=srch, and the result is, "Your search for http://groups.google.com/group/fairfaxsrts?hl=en did not match with any Web results. "

i feel like firefox has been hijacked by bing.....now when i type name ...instead of getting web page....up pops bing....have uninstalled bing bar on computer....deleted bing from search engine

i feel this is a terrible invasion of privacy....i do not need to be redirected when i know what web page i want.....if i want a search page i will google

I don't know what I did, maybe download a more recent version of firefox, but I no longer have any of the file/edit/view/history/bookmarks/tools/help bar on upper left hand of the screen.

I also lost the BACK button the refresh or undo button and the home button.

where did they go and how do I get them back?

Thanks

Jim F

With past versions of Firefox, I have had a location bar at the top of the screen where you could enter a URL. This does not appear now.

With past versions of Firefox, I could go back to a previous URL by clicking on a "back" arrow. Similarly, I could go to a more recent URL by clicking a "forward" arrow. I do not see any arrows.

With past versions of Firefox, I could click on "Bookmarks" at the top of the screen to see all of my bookmarks. With the new version I do not have a "Bookmarks" tab. Where I can I find it?

Thanks to all.

The norton tool bar feature which identifies problem sites (safe web) is a good tool and has saved us from many problems. From past experience I feel it is something I must have.

I loaded firefox 4 and while I like the program I removed it because of the lack of that feature but would like to use FF4.

My computer's anti-virus software recently expired. A few days later, I went to download a new anti-virus software . . . when I opened up Firefox, I received a warning that claimed Firefox was infected with "Trojan-BNK.Win32.Keylogger.gen", and gave me two options: "Activate XP Security 2011 (recommended)" (this was a $60 charge and required credit card info) or "Continue unprotected (Dangerous)"

Since I needed to install new anti-virus, I figured I would continue unprotected, download my new software quickly, and remove the virus. But when Firefox opened, it gave me a message saying: "Firefox alert. Visiting this site may pose a security threat to your system!". Gave me three options:

1. "Get a copy of 'XP Security 2011' to safeguard your PC while surfing the web (RECOMMENDED)"

2. "Run a spyware, virus and malware scan" (I already did this)

3. "Continue surfing without any security measures (DANGEROUS)"

I tried clicking on different links, but the same warning kept showing up, even on verified and safe sites. I tried to choose the third option so that I could download my anti-virus software quickly, but nothing happened when I clicked on it - the page reloads and the warning shows up again.

My computer is still without anti-virus software because Firefox will not let me surf the internet. Please help!

I downloaded the latest firefox so I could use the firefox app for my new Iphone. I only have Mac OS X 10.4.11 and the new firefox wont run on it. Now whenever I open firefox I just get told that I cant run it on my OS. I want my firefox back! All my bookmarks, my addblocker. Safari stinks! I don't know how to uninstall it if I can't even open it! help!

have updated firefox. have uninstalled and reinstalled Flash Player. Adobe websit confirms this. after installation the first video plays but subsequent videos will not inless I disable the plugin and then re-enable it.

When I uploaded it, it said it had a problem with the detection of my logitech update program for my mouse. My computer info: Operating System MS Windows 7 Home Premium 64-bit SP1 CPU Intel Core i7 720QM @ 1.60GHz 43 °C Clarksfield 45nm Technology RAM 4.0GB Dual-Channel DDR3 @ 532MHz (7-7-7-20) Motherboard Alienware (CPU 1) Graphics Generic PnP Monitor (1440x900@60Hz) ATI Mobility Radeon HD 5870 Hard Drives 244GB Seagate ST9250410AS (SATA) 34 °C Optical Drives HL-DT-ST DVD+-RW GA31N Audio ATI High Definition Audio Device

I reinstalled the version 3.6.15 so that I could use firefox again. Never has been a problem with this like that.

After a upgrade to firefox 3.6.5 I find that I am unable to view videos on you tube even though I am still able to hear sound from the video. I went to internet explorer an was able to view . any help?