Support Forum

Since version 15 (I believe), the Smooth Scrolling feature in Firefox makes scrolling very slow. Before that is was way way faster. Using the scroll wheel just eases down or up a page, it's smooth but terribly slow. With Smooth Scrolling disabled it's all back to normal speed (like in Windows Explorer but also in Internet Explorer where scrolling is just normal speed). Disadvantage with disabled is that of course it's all more jerky now. All drivers are up to date. Everything where I scroll is okay, normal speed. Only Firefox is way to slow with scrolling when Smooth Scrolling is enabled.

Is there a way to alter the scrolling speed with Smooth Scrolling enabled?

Problem started out of the blue a few days ago. When I go to a page with a PDF file, it says "Plugin is vulnerable... click to start anyway" (paraphrased). When I look in Add-Ons, it has the following line about the Acrobat Reader "adobe acrobat is known to be vulnerable and should be updated 10.1.4.38". That is the latest version available.

I tried updating it, removing it from my computer, reinstalling, etc, several times. No improvement - I still get the same message.

This seems to happen on all Youtube video's I play. I don't know about other videos because I seldom view any others. When the video freeze happens the download bar is always ahead of the play bar so I don't think download is the problem. However, when the freeze happens, the download bar stops moving. When the play bar catches up to the download bar, the audio stops also. If I move my cursor, the video and audio start playing again. As long as I keep my cursor moving, the video plays fine. I am using Firefox 18.0.1. Computer is an HP dv6-1350us with dual processors. OS is Windows 7. I also use Chrome at times and the freeze doesn't happen on Chrome.

when first opening Firefox a small translucent rectangle approx 3cm x2cm appears in the top left corner it then immediately disapears

could this be a tracker?

I have googled to no effect disabling Addons then restarting doesn't work, and i cant find out how to disable hardware accelerator. I have completely reinstalled the os I have three on separate partitions I'm using ubuntu11.10 Atm but this happens on all my linux os' I haven't checked windows yet though any advise would be welcome.

I have only just started using Firefox but I've noticed a strange "feature" (I'm not sure if it's a feature or a bug, thus the quotes). I'm used to Opera and IE where by when I double click some text the text will be automatically selected. Firefox does something like this but for some reason I don't yet understand it adds an extra space at the beginning or end of the selection. This is a problem for someone like me who for work does a lot of copy and paste. I use web software that is intolerant of extra spaces and this feature/bug is going to end up causing some major issues. Is there a way to alter this behavior so that it behaves more like all my other computer programs? Your help is greatly appreciated.

Since a couple of days ago I noticed something weird with my start page. Usually I see mozilla related content under the search box, which is gone, while typing something into the search box and pressing the button or enter does nothing. I already tried resetting browser.startup.homepage_override.mstone and deleting the chromeappsstore.sqlite with no effect. I would like a solution that doesn't involve making a new profile consindering that I don't want to lose all my bookmarks and addons. This is not a major problem for me as I can search from the navigation bar, but I would like to fix it.

Since upgrading to Firefox 18.0 I am not able to forward mail from my Verizon email web client. I get a message saying "This message may have been deleted or moved to another folder. This initially started when I upgraded Firefox on a MacBook Pro running OSx Lion. In this case I am using a Dell Studio 1749 running Windows 7 Home premium. This morning i logged in to Verizon email on my Dell using Firefox v 15.0.1 The Verizon email client worked fine and would forward and send new mail. Upon upgrading the Dell to Firefox v 18.0. I can no longer send or forward mail using the Verizon client. If there is not a fix for this problem is there a way I can back up to v 15.0.1?

Pfff okay So I set my location bar settings to > Nothing: If selected, the Location bar will not display results that match what you type.

then I close firefox, reopen and voila...It shows history and bookmars. Now funny thing is when i set the location bar to bookmarks, it Does Remember that.

So....What????

I dont want the locationbar to show my bookmarks,

Also, If I set Firefox To not remember any history, that works.

So why are my locationbar settings not working.

I am constantly getting This Connection is Untrusted (Error code: ssl_error_bad_cert_domain). At the moment it says that google is receiving a facebook certificate. It constantly bothers me and it happens frequently and randomly. It happens and then go away after a short amount of time. If I add an exception, I can't access google at all and will always be re-directed to facebook. I don't know how to fix this stupid error.

The Plugin Check page listed Microsoft Office 2010 with a research button. I clicked and i was taken to a page where I would download the Microsoft 2010 plugin. I believed that I did (along with a bunch of unnecessary garbage). I went back to the Plugin Check page and Microsoft Office 2010 was still there. Why?

Any time I try to connect to Gmail, regardless of the URL used to get there, I get the same results that many others have reported: "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I've completely cleared my cache and my cookies. All cookies are allowed, including third-parties. I've updated all of my add-ons. I've disabled all of my add-ons. I've used the "Reset Firefox" button to start over completely. Nothing has worked. The only thing that had any effect was creating a new profile for Firefox, using which I was again able to access Gmail. However, that doesn't really solve anything, since I still don't know what's causing the problem and even if I were to go through the huge hassle of moving all of my bookmarks, settings, etc. over to a new profile, it could just as easily happen again.

Does anyone have any idea what could be causing this error?

I just updated 18.0.1 last night and the problems began immediately. Even this site I had to allow as an exception then when it loaded it has no colors, no menus, etc. This is happening for facebook, parts of amazon, etc. I get "This Connection is Untrusted" when I try to load gmail, log in to Amazon, trying to load this support page, etc. However I have no problem with google.com, wiki, and other random websites. I need this fixed as soon as possible, I have a deadline for my job and can't open my email to send files.

I am relativity tech savvy, but reading through the forum about firewalls, and such did not help me. I'm completely lost, panicking and three seconds away from just completely wiping my computer.

I have used Speed Dial for a long time, both on my desktop machine and my laptop, and I really like it. Recently I got a new desktop and installed the latest version of Firefox on it. Everything seems to be working fine, but when I try to add Speed Dial it appears to install properly but the icon doesn't appear on the menu bar. I have tried several times and each time I am told Speed Dial will be installed after I restart Firefox. However, clicking the button restarts FF, but the icon never appears! What is going wrong, and how can I get Speed Dial to work for me, as it has always done?

When submitting the online payment details, including my credit card details, I got an untrusted connection warning. I clicked "Get me out of there" and Firefox returned me to a new search page. Does it mean that all the credit card details I typed in had been removed from the seller's web page?